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Official OPPO BDP-103 Owner's Thread - Page 294

post #8791 of 16377
Quote:
Originally Posted by Blu_One View Post

Right...... I actually just sent a message on the Oppo website (selected technical support from the drop down menu on reason for message) explaining my problem.

Now, do you think it's a issue with all WD My Book USB hard drives, or specifically related to the large size 4TB?? I might go to the store and get a 2TB or 3TB of the same drive and see if that works if you think the issue is related specifically to the size (4TB I know it's big, and previously Oppo players wouldn't support these, but I thought they did now..)

When do you think I should expect a return email/call from Oppo on this... like a few hours, later today, tomorrow, one week ? eek.gif EDIT: Actually I might call them also, might be faster, dealing with this over the phone has to be easier than email !

Thx Bill I really appreciate your assistance with this. smile.gif

I have an ancient postit note in my brain: "Don't buy anything called MyBook". I don't remember why, probably an irrational prejudice.

I suspect it is not the size but either some strange partitioning on the drive or some inexplicable firmware incompatibility caused by WD trying to distinguish their product.

-Bill
post #8792 of 16377
Does Oppo have a toll-free telephone number for support? All I could find was (650) 961-1118...
post #8793 of 16377
Quote:
Originally Posted by lujan View Post

Does Oppo have a toll-free telephone number for support? All I could find was (650) 961-1118...

That's all I saw too.. thankfully I have free NA long distance on home phone.

Eh make sure you get in line behind me to speak with them wink.giftongue.gif
post #8794 of 16377
Quote:
Originally Posted by Blu_One View Post

Yeah sorry I noticed that afterwards.. Didn't mean to put you on the spot or anything smile.gif

You think the issue might be related to large (4TB) size of drive? Might a 2TB or 3TB be better, or are those considered to be in the 'same league' as 4TB ?

One thing you might try is partitionning the 4TB into 2TB partitions. The formating of hard disk drive is different if it is over 2TB. Drives under 2.2TB are formated MBR (master boot record) and over 2.2TB are formated GPT (GUID partition table). This is due to limitations of MBR that can't address more than 2.2TB. In simple terms, the number resolution used in MBR do not go high enough to address bigger than 2.2TB. The Oppo is supposed to be compatible with the new GPT formatting scheme, but since GPT formatting is relatively new, there might be something not foreseen by the Oppo that makes your drive incompatible.
post #8795 of 16377
Quote:
Originally Posted by wmcclain View Post

I have an ancient postit note in my brain: "Don't buy anything called MyBook". I don't remember why, probably an irrational prejudice.

I suspect it is not the size but either some strange partitioning on the drive or some inexplicable firmware incompatibility caused by WD trying to distinguish their product.

-Bill

Oh ok mad.gif

So many Oppo owners, there's gotta be someone who tried/achieved hooking up a WD hard drive to an Oppo eek.gif

I'm far from a PC expert, not even close, I get what you mean up there but I don't know what 'it means' exactly.. If you're correct on this, is it fixable (by myself or Oppo), or I'll have to return and get something else ??

I just wanna get this thing going, the other USB drive hooked up right away.. so disappointed this morning I might have well went into work if it's not fixable today (yes I know I'm impatient like that when I really want something..) wink.gif
post #8796 of 16377
Quote:
Originally Posted by jboileau View Post

One thing you might try is partitionning the 4TB into 2TB partitions. The formating of hard disk drive is different if it is over 2TB. Drives under 2.2TB are formated MBR (master boot record) and over 2.2TB are formated GPT (GUID partition table). This is due to limitations of MBR that can't address more than 2.2TB. In simple terms, the number resolution used in MBR do not go high enough to address bigger than 2.2TB. The Oppo is supposed to be compatible with the new GPT formatting scheme, but since GPT formatting is relatively new, there might be something not foreseen by the Oppo that makes your drive incompatible.


Oh yeah eh ?! So by doing that though, the drive is still 4TB total size, in terms of when I hook it up and see the files in there, there's no visual difference between that and the other way (the way the drive is configured now - sorry I'm not very proficient with PC stuff..)

How do I do this?? Is it relatively easy to do myself? Or would it be better to call WD? I'm not even sure if they would even help me (e.g. walk me through it lol), they're not Oppo wink.gif

Thx very much this might work if I'm able to do it myself confused.gifsmile.gifeek.gif
post #8797 of 16377
Quote:
Originally Posted by Blu_One View Post

Oh ok mad.gif

So many Oppo owners, there's gotta be someone who tried/achieved hooking up a WD hard drive to an Oppo eek.gif

I'm far from a PC expert, not even close, I get what you mean up there but I don't know what 'it means' exactly.. If you're correct on this, is it fixable (by myself or Oppo), or I'll have to return and get something else ??

I just wanna get this thing going, the other USB drive hooked up right away.. so disappointed this morning I might have well went into work if it's not fixable today (yes I know I'm impatient like that when I really want something..) wink.gif

It really would be best if you waited to see what OPPO has to say. Update us after that. We don't need a minute-by-minute account.

-Bill
post #8798 of 16377
Quote:
Originally Posted by wmcclain View Post

It really would be best if you waited to see what OPPO has to say. Update us after that. We don't need a minute-by-minute account.

-Bill

Will do Bill, on standy, thx very much. Will report back later. But if they come up with the same suggestion (partition drive into 2TB) as you and the other member suggested, then obviously I'll try that out but I'm not sure how..

Anyways will report back later as mentioned. Thx again.
post #8799 of 16377
Are you using the drive as it came out of the box or did you format it on your PC before you copied your files onto it? If you didn't format it on your PC, that's something that's well worth trying as it's very possible that it ships with something wacky that the Oppo doesn't like. You might also try deleting all partitions and started fresh there too - how you do that depends on what version of Windows you're using. There should be no issues on the Oppo end supporting a 4TB drive as those are fully supported by the 103/105. It's also possible that WD created a small partition to store drive recovery tools or other junk they might ship with the drive. Any time I get a thumb drive or external drive, the first thing I do is make a copy of any included tools (if I care to save a copy) and repartition and format the drive from scratch so I know how it's partitioned and formatted.
post #8800 of 16377
Quote:
Originally Posted by Blu_One View Post

Will do Bill, on standy, thx very much. Will report back later. But if they come up with the same suggestion (partition drive into 2TB) as you and the other member suggested, then obviously I'll try that out but I'm not sure how..

Anyways will report back later as mentioned. Thx again.

I agree with Bill, lets give a chance to Oppo to respond. It is not that hard to format a drive and create two 2TB partitions, but it would be best if you could keep it as one full 4TB partition. If partioned into 2TB partitions it will be like having two drives in one and would show up as 2 drives on your PC and the Oppo. Not as pratical as one single 4TB drive.
post #8801 of 16377
Quote:
Originally Posted by gsr View Post

Are you using the drive as it came out of the box or did you format it on your PC before you copied your files onto it? If you didn't format it on your PC, that's something that's well worth trying as it's very possible that it ships with something wacky that the Oppo doesn't like. You might also try deleting all partitions and started fresh there too - how you do that depends on what version of Windows you're using. There should be no issues on the Oppo end supporting a 4TB drive as those are fully supported by the 103/105. It's also possible that WD created a small partition to store drive recovery tools or other junk they might ship with the drive. Any time I get a thumb drive or external drive, the first thing I do is make a copy of any included tools (if I care to save a copy) and repartition and format the drive from scratch so I know how it's partitioned and formatted.

Yeah I did not reformat it, it worked (on PC) right away.. I will take everything that came on it off, I was actually wondering what to do with those so thx for clarifying this part of my dilemma (everything off right, I want the drive to be blank correct, I remove even .exe files?), then reformat (NTFS right?) only thing I'm not sure about is that 'partition' part, where do I accomplish this?

I'll wait for Oppo but when they do get back to me I wanna be ready to go and understand what I'm doing. If I do something once I'll remember how to do it forever, but I just need to learn if I don't know how.. If I get too impatient I might in the meantime reformat the drive since that can't hurt to do that. But the partition part, I'm sorta lost there, sorry confused.gif I'm sure it's not that hard once you know the process to accomplish this..

I have Windows Vista on my PC..
post #8802 of 16377
Quote:
Originally Posted by Blu_One View Post

Yeah I did not reformat it, it worked (on PC) right away.. I will take everything that came on it off, I was actually wondering what to do with those so thx for clarifying this part of my dilemma (everything off right, I want the drive to be blank correct, I remove even .exe files?), then reformat (NTFS right?) only thing I'm not sure about is that 'partition' part, where do I accomplish this?

I'll wait for Oppo but when they do get back to me I wanna be ready to go and understand what I'm doing. If I do something once I'll remember how to do it forever, but I just need to learn if I don't know how.. If I get too impatient I might in the meantime reformat the drive since that can't hurt to do that. But the partition part, I'm sorta lost there, sorry confused.gif I'm sure it's not that hard once you know the process to accomplish this..

I have Windows Vista on my PC..

This is a long shot, but have you tried having the hard drive (switched on) connected to the Oppo prior to powering on the Oppo, i.e. the hard disk drive is not what is called hot-pluggable?
post #8803 of 16377
Quote:
Originally Posted by OPPOrtunist View Post

This is a long shot, but have you tried having the hard drive (switched on) connected to the Oppo prior to powering on the Oppo, i.e. the hard disk drive is not what is called hot-pluggable?

Oh yeah I sure did. Tried all orders, also tried rebooting the drive while the Oppo was on, everytime I go in 'Movie', all I see is 'No Disc', USB drive doesn't even show.

I'm thinking that the reformatting and that complex ( wink.gif ) repartitioning excercise might solve it (fingers crosssed). I bet you that's what Oppo will say to do tongue.gif

Thx man I appreciate your suggestion !
post #8804 of 16377
Quote:
Originally Posted by Blu_One View Post

Yeah I did not reformat it, it worked (on PC) right away.. I will take everything that came on it off, I was actually wondering what to do with those so thx for clarifying this part of my dilemma (everything off right, I want the drive to be blank correct, I remove even .exe files?), then reformat (NTFS right?) only thing I'm not sure about is that 'partition' part, where do I accomplish this?

I'll wait for Oppo but when they do get back to me I wanna be ready to go and understand what I'm doing. If I do something once I'll remember how to do it forever, but I just need to learn if I don't know how.. If I get too impatient I might in the meantime reformat the drive since that can't hurt to do that. But the partition part, I'm sorta lost there, sorry confused.gif I'm sure it's not that hard once you know the process to accomplish this..

I have Windows Vista on my PC..
Plenty of info on partitioning and formatting drives can be found with a simple Google search. Try searching for "windows vista partition hard drive" and you'll get a bunch of results. This should go without saying, but when you partition and format the drive, be absolutely certain that you select the correct drive - if you do this to one of your other drives, you could end up losing some important data. The drive doesn't have to be blank, but it has to be partitioned and formatted properly or the Oppo won't recognize it - I'm suspicious that that's the problem here. Once the drive is recognized, the Oppo UI will only display file types that it recognizes as media, so exe files, etc. will just be ignored.
post #8805 of 16377
Quote:
Originally Posted by jboileau View Post

I agree with Bill, lets give a chance to Oppo to respond. It is not that hard to format a drive and create two 2TB partitions, but it would be best if you could keep it as one full 4TB partition. If partioned into 2TB partitions it will be like having two drives in one and would show up as 2 drives on your PC and the Oppo. Not as pratical as one single 4TB drive.

Ok thx, we'll see what Oppo says, hopefully a one 4TB partition will work smile.gif

If not, two 2TB partitions, no biggie, as long as its works !!


Quote:
Originally Posted by gsr View Post

Plenty of info on partitioning and formatting drives can be found with a simple Google search. Try searching for "windows vista partition hard drive" and you'll get a bunch of results. This should go without saying, but when you partition and format the drive, be absolutely certain that you select the correct drive - if you do this to one of your other drives, you could end up losing some important data. The drive doesn't have to be blank, but it has to be partitioned and formatted properly or the Oppo won't recognize it - I'm suspicious that that's the problem here. Once the drive is recognized, the Oppo UI will only display file types that it recognizes as media, so exe files, etc. will just be ignored.

Thx so much, great info, I will search for it, doesn't sound hard at all smile.gif
post #8806 of 16377
Quote:
Originally Posted by Blu_One View Post

Ok thx, we'll see what Oppo says, hopefully a one 4TB partition will work smile.gif
Don't forget to try formatting to the exFAT file system. It's Windows 7, Windows 8 and Mac OS compatible wink.gif
post #8807 of 16377
Hey guys,

Just recently upgraded to the latest firmware - seeing a problem where the displayed image is updated only about once a second after 15-30 minutes of watching cable (ESPN, haven't yet tried any other channels). Once this occurs all channels exhibit the problem. My fix is to change the HDMI input to another (device rear input) and come back to the front input. Have not yet tried to isolate or debug the problem since it just occurred this morning since updating the firmware. I did reset to factory defaults after updating.

Wondering if this a known issue (to us or Oppo) before I report.

Cable box: COX HD
HDMI cable from receiver box to HDMI front input.
post #8808 of 16377
Can you clarify what exactly is "the image updating only once per second" please? I truly don't understand. I'm on the beta and am being cautious about updating firmware as the beta had the claymation issues.

Everyone else, specifically with a Motorola STB and using hdmi input - is the latest firmware working better for you than the beta?
post #8809 of 16377
Quote:
Originally Posted by Recstar24 View Post

Can you clarify what exactly is "the image updating only once per second" please? I truly don't understand. I'm on the beta and am being cautious about updating firmware as the beta had the claymation issues.

Everyone else, specifically with a Motorola STB and using hdmi input - is the latest firmware working better for you than the beta?

Basically, instead of showing the 30 frames (or whatever it really is) each second, it is displaying a single frame each ~second, the frame being one that would normally exist at that place in time. I've changed the cable channel to ABC now to see if it will occur. I've had the experience twice this morning already with ESPN2.
post #8810 of 16377
Quote:
Originally Posted by SeeMoreDigital View Post

Don't forget to try formatting to the exFAT file system. It's Windows 7, Windows 8 and Mac OS compatible wink.gif

Instead of NTFS ?? confused.gif

If it ends up working with NTFS.. I can just stick with that ?? thx.
Edited by Blu_One - 5/14/13 at 9:52am
post #8811 of 16377
Quote:
Originally Posted by Keith AP View Post

Basically, instead of showing the 30 frames (or whatever it really is) each second, it is displaying a single frame each ~second, the frame being one that would normally exist at that place in time. I've changed the cable channel to ABC now to see if it will occur. I've had the experience twice this morning already with ESPN2.

Ah that sounds like the claymation issue we experienced with the beta. The official beta testers found on 1080i when the audio went from DD 5.1 to 2.0 and back to 5.1, the image would stutter in a way similar to what you are describing. We've affectionately dubbed it "claymation". The workaround was setting your cable to output only lpcm 2.0, or be willing to change resolutions when it occurred.

However you are reporting the issue is now occurring on 720 p whereas before it only occurred on 1080i. Which means I am still not going to upgrade to the official firmware until its fixed.
post #8812 of 16377
Update on Oppo 103 unable to recognize 4TB Western Digital My Book USB Hard Drive


So at 9am Pacific time sharp, I get an email response from Oppo, not bad at all for timing, very impressed on that front. Here's what they say to do:

Ensure that you are using the 50-0422 Firmware (https://www.oppodigital.com/blu-ray-bdp-103/BDP103-firmware-50-0422.aspx) is installed on your player. If you are using an older firmware release then drives formatted larger than 2TB in size would not be compatible with the player.

Best Regards,

Customer Service
OPPO Digital, Inc.


I only received my player last week, bough it from a Canadian authorized Oppo dealer. The FW loaded on it is: BDP10X-33-1018, which I believe is from November/December 2012 (?)

Had to step out, but when I get back home I will update to the May 2013 firmware as this one did not affect playback of M2TS files afaik.. Then do a factory reset to settings, and then unplug 103 (cold reboot) as I believe that's the procedure especially with the latest FW version according to what I've read on here.

SOOO, when I get home and update to May 2013 FW, you guys think it will work out just fine then? eek.gif

According to Oppo's message copied above, any FW version before this latest May 2013 (I believe that the # they gave in their message) doesn't support larger than 2TB drive (although I though support for this was added a while ago). Anyways I'm just hoping that updating from November 2012 FW to May 2013 FW will sort everything out (fingers crossed big time here, need to get home...)
post #8813 of 16377
I'll be glad when they get that bug fixed so I can hook my hopper back up to the OPPO.
post #8814 of 16377
Quote:
Originally Posted by Blu_One View Post

Thx Bill. Exactly, USB drive is formatted in NTSF, works when connected to my dell PC, If I go into My computer and then select the USB hard drive, I can see all the files in there no problem.

But not on the Oppo frown.gif
]

Do you have the current firmware on your Oppo? Earlier firmware does not support 4TB volumes.

Edit: I see that Oppo beat me to it. Updating the firmware will fix it.
post #8815 of 16377
Quote:
Originally Posted by gadgtfreek View Post

I'll be glad when they get that bug fixed so I can hook my hopper back up to the OPPO.

There are work arounds at least with the beta. I was outputting analog out into 2 channel speakers so the PCM 2.0 doesn't bother me.
post #8816 of 16377
Quote:
Originally Posted by Recstar24 View Post

Ah that sounds like the claymation issue we experienced with the beta. The official beta testers found on 1080i when the audio went from DD 5.1 to 2.0 and back to 5.1, the image would stutter in a way similar to what you are describing. We've affectionately dubbed it "claymation". The workaround was setting your cable to output only lpcm 2.0, or be willing to change resolutions when it occurred.

However you are reporting the issue is now occurring on 720 p whereas before it only occurred on 1080i. Which means I am still not going to upgrade to the official firmware until its fixed.

Thanks for that explanation. I'm going to continue to monitor and make controlled changes to see if I can find a common denominator for this.
post #8817 of 16377
Quote:
Originally Posted by Blu_One View Post

Instead of NTFS ?? confused.gif

If it end up working.. I can stick with NTFS right ?? thx.
Sufficed to say, 4TB USB HDD drives are still quite new devices. So it may take a while for hardware device manufacturers to offer full support (it was much the same for 3TB USB HDD drives).

With regard to the file format system. Much will depend on the different types of equipment you need to connect your external HDD to. I use exFAT because I work with both Windows and Mac computers. So for me, I find it really handy that the Oppo supports it too...

Personally, I was just interested to know if exFAT was supported on a 4TB USB HDD...
post #8818 of 16377
Quote:
Originally Posted by rdgrimes View Post

Do you have the current firmware on your Oppo? Earlier firmware does not support 4TB volumes.

Edit: I see that Oppo beat me to it. Updating the firmware will fix it.

Nicee biggrin.gifcool.gif

That was easy.. I feel dumb now (turning bright red right about now..)

That's the correct procedure for this update:

1. update FW
2. reset settings to factory defaults
3. unplug 103
4. plug in usb drive AC and USB cables
5. fire up hard drive
6. fire up Oppo
7. I go into "Movies" from the home screen and now my hard drive should show up with my M2TS files.

Sounds about right ?

A BIG THANK YOU to everyone who helped out.

Much respect for the AVS community - that's why I joined AVS club.. Though I'd throw that in there, need to support this priceless resource for all AV enthusiasts cool.gif

OPPO just responded to my follow-up questions about partitions and they say that with the latest FW it supports up to 16TB partitions.
post #8819 of 16377
Quote:
Originally Posted by SeeMoreDigital View Post

Sufficed to say, 4TB USB HDD drives are still quite new devices. So it may take a while for hardware device manufacturers to offer full support (it was much the same for 3TB USB HDD drives).

With regard to the file format system. Much will depend on the different types of equipment you need to connect your external HDD to. I use exFAT because I work with both Windows and Mac computers. So for me, I find it really handy that the Oppo supports it too...

Personally, I was just interested to know if exFAT was supported on a 4TB USB HDD...

Right gotcha, thx! Yeah those are new for sure. 5TB up next soon I'm sure.

I'm just going to be connecting that USB drive to my windows pc and to the Oppo, that's it, so I think I'll be ok, but thx this is good stuff to know regardless !
post #8820 of 16377
Quote:
Originally Posted by Blu_One View Post


I only received my player last week, bough it from a Canadian authorized Oppo dealer. The FW loaded on it is: BDP10X-33-1018, which I believe is from November/December 2012 (?)

Oh, hell. I wish we had thought to ask that at the outset. I just presumed you would update to current firmware first.

We do mention it from time to time here.

-Bill
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