or Connect
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Marantz SR5007 Owner's Thread
New Posts  All Forums:Forum Nav:

Marantz SR5007 Owner's Thread - Page 12

post #331 of 912
Quote:
Originally Posted by ozfafapiti View Post

Hi everyone,

I have a strange problem with my SR5007. I have it connected onto my network and I am streaming music from my NAS server as well as using airplay from my Ipad. Everything went fine until 2 days ago when the volume dropped at least by 50%. All other intputs are OK (xbox, blue ray, TV), only network, ipod, internet radio seems affected. I need to push the volume at max to get a half a decent sound. I tried the processor reset procedure without any success. Any idea ?
Thanks

What changed in your setup?
post #332 of 912
Newbie here

I have following setup .. all hdmi

HDMI in to AVR
appletv
xbox
cable box

Marantz SR5007 ----Decided after reading all reviews ...loving it until this strange problem

1 output to AVR
Samsung tv ---

KEF T101 - 5.1 HT --- I did the setup using audyssey ..i don't know lot about this but I'll come back for more information in near future... I used to think that BOSE is best thing until I did the research...after lil bit of resereach i came to conclusion that detroit lions and bose are same .....rolleyes.gif

Super Bowl was awsome...biggrin.gif
Things were working as they supposed until I tried to use Logitech universal remote. I programmed the remote and it worked in the morning next day but since that evening only xbox is video and audio is working.

No sounds or video from appletv and cable box. I also obversed that tv volume and avr volume are showing different numbers ( tv is showing 42 and anynet+ sr5007 is showing 44)

I don't know what caused the settings to change.

I tried to reset the micro processors ( pg 154 owners manual) but display is not blinking as mentioned

I did ( attempted couple times)

1. Turn off the power using on/standby

2. Press on/standby while pressing preset ch+ and preset ch- .. this is what displayed ..memory saved ..completed ..TV audio

3. display never blinked at intervals of 1 sec ... no clue what next.....



Thank you in advance for looking...PLEASE HELP ME...
post #333 of 912
You can mitigate HDMI handshake errors by powering on the TV first, pause, then the AVR, pause, and then the source device. Enter a 5-7 sec pause into the Harmony remote between powering on each device. Also when trying to reset the AVR, you'll need to first press/hold the two PRESET CH +/- buttons and THEN press the power on button (all three buttons on the front panel display, not on the remote). Also turn Anynet+ on the TV to OFF as it causes more problems then it's worth.
post #334 of 912
New topic...

I was watching a blu ray (Dark Knight Rises). About 2/3 through the main speakers started turning off. The center and rears seemed to have no problem. I paused the blu ray player for 5-10 seconds and then hit play again. The main speakers would come back for a short amount of time (30 second to 2 minutes) and then cut off again. Pause, play, sound, no sound...rinse and repeat.

My setup:

Oppo 103 --> Marantz SR5007 --> Krell KAV-250p (home theater bypass) --> Bryston 9B-SST --> PSB Synchrony One towers

Any ideas? My system is new to me (less than a week old all put together) so any help would be appreciated. I will cross-post this to a few other places.
post #335 of 912
This issue has been noted by users of other AVR brands as well with this particular BD so very well could just be BD unique.
Edited by jdsmoothie - 2/10/13 at 6:29am
post #336 of 912
Quote:
Originally Posted by jdsmoothie View Post

This issue has been noted by users of other AVR brands as well with this particular BD so very well could just be BD unique. Ensure your front mains are set to SMALL/80Hz (do so in Manual Setup if otherwise set to LARGE after running Audyssey).

I took a look at that option. When I set the speakers to SMALL it forces the subwoofer to YES. I currently have my subwoofer connected to the Krell via the RCA outputs. The idea was that with the Mains set to LARGE in the SR5007 and the subwoofer to NO, the full signal would be sent to the mains and I would use the crossover settings to send the low signals to the subwoofer. If the sub is now set to YES on the SR5007, won't that hinder the operation of my sub? I guess I could connect the sub to the Marantz and lose the ability to have it for 2-channel listening.
post #337 of 912
Sorry ... too early in the morning when I posted and failed to recognize that you were using the pre-outs so the 5007 amps shouldn't be affected, rather more likely a possible amp gain difference issue. Why is the Krell in the loop as the 5007 is the pre-amp? Although note that without the subwoofer LFE connection being made, Audyssey is unable to EQ the sub and that would be the more preferred connection. When you ran Audyssey, what were the speaker volume settings on the 5007 set to?
post #338 of 912
Quote:
Originally Posted by jdsmoothie View Post

Sorry ... too early in the morning when I posted and failed to recognize that you were using the pre-outs so the 5007 amps shouldn't be affected, rather more likely a possible amp gain difference issue. Why is the Krell in the loop as the 5007 is the pre-amp? Although note that without the subwoofer LFE connection being made, Audyssey is unable to EQ the sub and that would be the more preferred connection. When you ran Audyssey, what were the speaker volume settings on the 5007 set to?

The Krell is my primary pre-amp in terms of 2-channel analog music listening. It has the home theater bypass so that when the Marantz is the "pre-amp" for movie watching, the sounds passes through the Krell to the speakers. It's as if the Krell isn't there (at leats that's my understanding of home theater bypass). Both the mains and the sub hang off the krell.

I did sacrifice Audyssey setting my sub in this arrangement. The idea is I would manually tune the sub (not easy so far and I have not bought any setup tools, software, etc.). When you say "speaker volume" settings, is that the LARGE/SMALL setting or is there a quantitative measurement in the Marantz to look at?
post #339 of 912
Understood and that is of course certainly your choice noting that the FL/FR speakers must default to LARGE when there is no sub detected as in your current configuration. I would however suggest you try it both ways to confirm your current configuration is the one you most prefer. I am referring to the speaker volume setting that the AVR sets each speaker to (-12db to +12db) to when tested against the 75db test tone. See p. 123 in your Owner's manual.
post #340 of 912
Quote:
Originally Posted by jdsmoothie View Post

You can mitigate HDMI handshake errors by powering on the TV first, pause, then the AVR, pause, and then the source device. Enter a 5-7 sec pause into the Harmony remote between powering on each device. Also when trying to reset the AVR, you'll need to first press/hold the two PRESET CH +/- buttons and THEN press the power on button (all three buttons on the front panel display, not on the remote). Also turn Anynet+ on the TV to OFF as it causes more problems then it's worth.

jdsmoothie ...thank you for response. I used buttons on front panel display but I was doing power and preset... I haven't tried the way that you specified because things started working. I did multiple things so not sure what fixed the issue.

followed your suggestion to put pause between device startup....things are working for now...

Thanks.
post #341 of 912
I have my Directv incoming into my hdmi1 Avr and have the Avr hdmi output hooked up to hdmi2 input on my Samsung Tv as it is the ARC hdmi. I use this setting to stream Netflix, Pandora, U Tube, etc. from my TV apps. I have the TV set to use the ARC function and I also have the Avr to use the ARC function. When I turn on my Tv, Directv and Avr it turns on correctly and uses the Sat/Cbl source, after about 1/2 min. it switches sources to Tv Audio with a blank screen, then I have to manually switch the Sat/Cbl source to get my Tv working again. Is anyone having this problem or does anyone have a solution.
post #342 of 912
post #343 of 912
Hi jdsmoothie,

Actually nothing. It was while I was switching from Airplay to network that the problem happened. I have seen someone else in this thread having the same issue that resolved by itself. For me, no luck. I have tried everything (network reset, processor reset) and still need to go to 85 to hear something. Before, at 50 I was fine. Really weird...
Thanks for your help.
post #344 of 912
If neither reset has resolved the issue, your next step is likely repair. frown.gif
post #345 of 912
Quote:
Originally Posted by jdsmoothie View Post

Understood and that is of course certainly your choice noting that the FL/FR speakers must default to LARGE when there is no sub detected as in your current configuration. I would however suggest you try it both ways to confirm your current configuration is the one you most prefer. I am referring to the speaker volume setting that the AVR sets each speaker to (-12db to +12db) to when tested against the 75db test tone. See p. 123 in your Owner's manual.

jdsmoothie - I finally was able to check the volume. It is -79.5 to 18 db. Does that help?
post #346 of 912
That is simply the range of the master volume setting while I was asking for the volume level that the FL and FR speakers was set to (eg. -12db, -6db, etc.). See Manual Setup (p. 123 OM).
post #347 of 912
Quote:
Originally Posted by jdsmoothie View Post

That is simply the range of the master volume setting while I was asking for the volume level that the FL and FR speakers was set to (eg. -12db, -6db, etc.). See Manual Setup (p. 123 OM).

jdsmoothie - Ok, I think I have it this time. FL = -5.5 and FR = -4.5.
Edited by olfac87 - 2/12/13 at 2:59pm
post #348 of 912
^^
Okay, so perfectly normal settings so more than likely the issue was simply a result of the BD's audio track. Try other BDs to see if the same issue presents.
post #349 of 912
So I have 14 days remaning to take this unit back,BUT ,Nothing is wrong,I just keep looking at prices and what you get bla,bla bla,I do notice that the MARANTZ products RARELY go on sale..why?All the others give moderate to large monies off...
I Like this amp but was thinking of getting more bang for my buck,but i know sometimes thats not the best either,...Cdn prices here...So Denon 3313---$999....Onkyo tx-818....$1049....Yamaha rxa-1020...$1149....They wanted $929 for this sr5007 i got it for $829....I dont mind bumping up a little for more but am hard pressed to jump up to the sr6007 for another $350 for what you get...Just thoughts...And i have to stop looking at the weights of amps...that's how i used to judge good ones..i've been out of the game a while.
Edited by snowyo - 2/13/13 at 12:58pm
post #350 of 912
Authorized Marantz dealers are only allowed to publish MSRP. If you want a discount, you have to talk to an authorized dealer in person or on the phone. Significant discounts are usually available when you do that.

I don't mind paying a slightly higher price when purchasing from our local dealer. They usually provide other services at no additional cost -- like loaners if a unit needs to be repaired, and handling all the paperwork and shipping to the repair shop. Of course, different dealers will handle such things differently.
post #351 of 912
Quote:
Originally Posted by jdsmoothie View Post

^^
Okay, so perfectly normal settings so more than likely the issue was simply a result of the BD's audio track. Try other BDs to see if the same issue presents.

I think it is the Marantz. This morning I played a DVD through my old DVD player via RCA cables and the main speakers cut out. This was an exercise disc at low volumes (didn't want to wake the kids). I have played two channel music (no Marantz in the path) with no problems. I was going to call Marantz Service today. Any other ideas are welcome.
post #352 of 912
Quote:
Originally Posted by olfac87 View Post

New topic...

I was watching a blu ray (Dark Knight Rises). About 2/3 through the main speakers started turning off. The center and rears seemed to have no problem. I paused the blu ray player for 5-10 seconds and then hit play again. The main speakers would come back for a short amount of time (30 second to 2 minutes) and then cut off again. Pause, play, sound, no sound...rinse and repeat.

My setup:

Oppo 103 --> Marantz SR5007 --> Krell KAV-250p (home theater bypass) --> Bryston 9B-SST --> PSB Synchrony One towers

Any ideas? My system is new to me (less than a week old all put together) so any help would be appreciated. I will cross-post this to a few other places.

Update: I spoke with Marantz yesterday. They had me remove the Krell from the chain by connecting two speakers directly to the FL and FR on the Marantz. I did so. The DVD player played for about 10 seconds before sound cut out. The blu ray lasted a little longer at 20 minutes before the mains just completely cut off. I tried several different discs. Looks like the Marantz is going back. Not sure if I should be soured on Marantz and look for something different or just realize this happens and have it fixed/replaced.
post #353 of 912
None of the manufacturers have perfect QC, and malfunctioning units do sneak through the process occasionally. There are lots of happy D+M customers who never bother to visit Forums like AVS. In your case, what matters now is how easy it is to get a replacement or have it repaired. If you bought it through a local A/V store, they might be willing to provide a loaner AVR while you're waiting.
post #354 of 912
Quote:
Originally Posted by Selden Ball View Post

None of the manufacturers have perfect QC, and malfunctioning units do sneak through the process occasionally. There are lots of happy D+M customers who never bother to visit Forums like AVS. In your case, what matters now is how easy it is to get a replacement or have it repaired. If you bought it through a local A/V store, they might be willing to provide a loaner AVR while you're waiting.

Sb- thanks. I did a lot of research beforehand and felt Marantz was the way to go. I will probably stick with it depending on the response I receive.
post #355 of 912
I can see your frustration.I have owned several Marantz products over the last 15 yrs and never a hiccup,But stuff odes happen.I am now on the fence looking the Onkyo 818,ONLY because of price.$950...BUT when you look thru their forums it's plauged with issues...Looks like a tank and the xt32 audissey,thx supposed to be the best vid chip of em all..But ive never owned a onkyo.Only Marantz,Denons,and Jvc and the odd Nad ...

Oh My 5007 has performed flawlessly thus far..
My speakers are
Energy a3+2 bipolar fronts
C-C1 CENTER
rvss dipolar rears and
12" sub.
Edited by snowyo - 2/19/13 at 11:43pm
post #356 of 912
Quote:
Originally Posted by snowyo View Post

I can see your frustration.I have owned several Marantz products over the last 15 yrs and never a hiccup,But stuff odes happen.I am now on the fence looking the Onkyo 818,ONLY because of price.$950...BUT when you look thru their forums it's plauged with issues...Looks like a tank and the xt32 audissey,thx supposed to be the best vid chip of em all..But ive never owned a onkyo.Only Marantz,Denons,and Jvc and the odd Nad ...

Oh My 5007 has performed flawlessly thus far..
My speakers are
Energy a3+2 bipolar fronts
ec100 center
rvss dipolar rears and
12" sub.

Snowyo - some of your sentiments on Onkyo are why I stayed away. Sure, many people have owned without problems but I didn't want to take the chance. I was, however, willing to look at the Integra line just because it seemed to have a better reputation even though it is the same company (kind of). In any event, Marantz has been fantastic with their customer service. They asked me to do one test which I did (no change - still didn't work) and despite my complicated setup didn't make me run through a whole bunch of other tests. They are taking the unit back and sending me a new one as soon as mine is in the mail.
post #357 of 912
Hear this,Marantz CSR,I sent an email thru the company website(cdn) and was looking for folluw up MSRP pricing and the such also the UAP.I get an email back from someone callled Kevin Zarrow asking me for my home phone and good time to call.I thought nothing of it then 2 days later i get a call.Well He happens to be the CEO of sales for Marantz,Denon and Boston Acoustics.The guy was a straight shooter had a good ******** with him ,Thats what i call Customer Service.
post #358 of 912
I have a question that is a little off of the current topic.
I have noticed on my receiver that I do not always have the tone option available in the menu. Audyssey enabled. I have noticed that all of the hdmi sources it is not there and network sources like pandora, airplay, or media server it is, all of the hdmi sources, satellite, ps3 and dvd it is not.. Anybody know why? I have a record player connected to the media player input via rca and it is not there either.
post #359 of 912
This thread is about all things related to the 5007 so no questions regarding the AVR are "off topic". smile.gif

1. To enable "Tone Control" (p. 107 OM) you must first disable Audyssey Dyn EQ otherwise it will not work and when you enable Dyn EQ again, those settings are ignored.

2. Not sure what you mean the sources "are not there"? As long as the sources are selected as "Show" and not "Hide" via the Hide Sources setting (p. 118 OM), they should "be there."
post #360 of 912
Thanks jdssmoothie, I find I do not consult the OM as much with it on a cd as when I have a actual manual. I could print the whole thing but, I have not done that.
I did not catch that dynamic eq was making the difference. Thanks for the reply. The hide I was talking about was the tone control being ghosted (hidden) when I looked at it in other inputs.
I learned something, Thank you
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Receivers, Amps, and Processors
AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Marantz SR5007 Owner's Thread