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Official Owners' Thread, Panasonic PT-AE8000U (US version) PT-AT6000E (European version) - Page 66

post #1951 of 3214
Quote:
Originally Posted by WilliamG View Post

Fair enough!

*EDIT*

Just received an email from Panasonic about the status of my projector. I'm copying/pasting it below. I guess they failed to notice the red cast to the top of the screen, and the giant green blob to the right of the center of the image (this after telling me they were able to reproduce the issue). No... I'm not even going to say anything else aside from pasting their images from the service center, and let you guys say whatever it is you think. I guess they were able to reproduce it... in that they reproduced a "non-issue."

Thank you for your inquiry.

The service center has tested the projector and found it is within factory specifications. There are no adjustments that can be made to the projector. We have an array of photos taken at the service center of the different picture modes. You can see that there are differences when the picture mode is in Rec 709 and Cinema modes. There are filters used in the light path that will affect the color output of the projector when using these picture modes. The level of the issue or problem you have may be related to the installation and/or screen that is used.

The projector is being returned to you as no problem found.

We hope this information is helpful to you.

Thank you for contacting Panasonic

These are the (delightfully blurry) pictures (among others), they included with the email, that they had taken at their service center:






crap... where are the top left right portion that's being left out? or deliberately left out? speechless....they simply "tai chi" (thats why we singapore often called it when pushing blames) master away the issues to your "installation and/or screen?"
post #1952 of 3214
Yeah, they cropped out the very top, but it's not like you still can't tell..

I seriously am in disbelief about their response. I've been in touch with Projectorpeople about this, and so far they've been extremely helpful. They had me send them all my documentation/pictures/correspondence with Panasonic etc, and they're going to push this up the chain.

Calling Panasonic again is USELESS. I tried that, but the guy who is on the phone has no actual input on the projector work. He just gets sent notes from the service team, and then he passes them on to you. So all he could tell me is that the service center say my projector is working 100%, and that's that. There's no way to speak to the projector techs directly. Crazy!
post #1953 of 3214
Got a call back from a Projectorpeople supervisor/manager. They're going to try and get Panasonic to issue a return authorization for a straight-up refund. Now we'll see if Panasonic will do the right thing.

Projectorpeople really are excellent. Let's hope they come through for me. I'm tired of dealing with Panasonic...
post #1954 of 3214
Hope they refund you man! else you tell the supervisor if he is willing to buy from you at half the price...i bet he won't since he already knew what has happened to the projection err. lol
post #1955 of 3214
Quote:
Originally Posted by WilliamG View Post

Got a call back from a Projectorpeople supervisor/manager. They're going to try and get Panasonic to issue a return authorization for a straight-up refund. Now we'll see if Panasonic will do the right thing.

Projectorpeople really are excellent. Let's hope they come through for me. I'm tired of dealing with Panasonic...
Yeah, PP are great and what you're experiencing through their CS is why I buy from them.

Panasonic is absolutely pathetic when it comes to CS. More so because they're so big that incidents like this should be a no-brainer to take care of the customer. But they're such miserable penny-pinchers and continue to hurt their reputation at their customer's expense, no pun intended. Their reply and those pictures are just pathetic. It's like monkeys are running the service department. eek.gif

Personally, if the Epson 5020UB had a few more features that the 8K has, I would have purchased it instead. When I had the PT-AE4000, about 2 months after the warranty expired, I broke a part of the little plastic "safety" hold that just inside the top cover. I called them to see if they can send me another one and they would not. I escalated it up two levels and they just refuse to replace it and would not budge. I pay $2K for the damn projector and God forbid they take care of a return customer by sending a small part for which they charge $19.99. Oh, and get this, shipping was something like $25 minimum because they only ship via one carrier and one method from their parts center. It was ridiculous and laughable.

Once the 8K runs through its life and dies, no more Panasonic for me as well.
post #1956 of 3214
As a owner of a AE 8000U who sees very slight panel uniformity issues this recent discussion worries me.

That said, I bought from PP (In Jan though I just set it up in July) and my previous experience with Panasonic CS was oustanding.

I had a plasma from 2007 that started to get a yellow halo effect that is hard to discribe. The problem started in 2010 outside the warranty. I called Panasonic and they told me to have a local certified tech look at it.. He did and they agreed to pay 75% of the bill. But when I got the bill they paid all of it.

Maybe their projector CS dept is different.

If the JVC didnt have lag issues I would have got it for the black levels. I only play 2 video games (COD and College Football)but I enjoy them both. The game mode on the Panny is awesome. COD is unplayable on anything but game mode though.

The Panny with a 2.35 screen is awesome so far. I cant see the uniformaty issues on B&W movies like Schindler's List. I do notice it very slightly on a white screen.

PS: It scares the crap out of me that I even considered NOT going 2.35!!!! smile.gif
post #1957 of 3214
Quote:
Originally Posted by AYColumbia View Post

Yeah, PP are great and what you're experiencing through their CS is why I buy from them.

Panasonic is absolutely pathetic when it comes to CS. More so because they're so big that incidents like this should be a no-brainer to take care of the customer. But they're such miserable penny-pinchers and continue to hurt their reputation at their customer's expense, no pun intended. Their reply and those pictures are just pathetic. It's like monkeys are running the service department. eek.gif

Personally, if the Epson 5020UB had a few more features that the 8K has, I would have purchased it instead. When I had the PT-AE4000, about 2 months after the warranty expired, I broke a part of the little plastic "safety" hold that just inside the top cover. I called them to see if they can send me another one and they would not. I escalated it up two levels and they just refuse to replace it and would not budge. I pay $2K for the damn projector and God forbid they take care of a return customer by sending a small part for which they charge $19.99. Oh, and get this, shipping was something like $25 minimum because they only ship via one carrier and one method from their parts center. It was ridiculous and laughable.

Once the 8K runs through its life and dies, no more Panasonic for me as well.

Don't hate me, but you were out of warranty... so I'm not sure I understand your ire. Sure, it might have been "nice" of them to send you a new part. But, I guess, if it were me, and I needed the part that I broke outside of warranty (or inside of warranty!), I'd pony up and pay for it. I wouldn't have even tried to get it for free. (sorry) That shipping fee does sound outrageous, though...

Quote:
Originally Posted by Oldstate View Post

As a owner of a AE 8000U who sees very slight panel uniformity issues this recent discussion worries me.

That said, I bought from PP (In Jan though I just set it up in July) and my previous experience with Panasonic CS was oustanding.

I had a plasma from 2007 that started to get a yellow halo effect that is hard to discribe. The problem started in 2010 outside the warranty. I called Panasonic and they told me to have a local certified tech look at it.. He did and they agreed to pay 75% of the bill. But when I got the bill they paid all of it.

Maybe their projector CS dept is different.

If the JVC didnt have lag issues I would have got it for the black levels. I only play 2 video games (COD and College Football)but I enjoy them both. The game mode on the Panny is awesome. COD is unplayable on anything but game mode though.

The Panny with a 2.35 screen is awesome so far. I cant see the uniformaty issues on B&W movies like Schindler's List. I do notice it very slightly on a white screen.

PS: It scares the crap out of me that I even considered NOT going 2.35!!!! smile.gif

Panasonic's projector support is a very, very, very (very) different place to your regular TV support. I have nothing against Panasonic's other divisions/customer service areas (yet).

*EDIT*

Just received the shipping email from UPS. Guess my projector really is on the way back to me, untouched/unfixed/unloved. *cries*

"This message was sent to you at the request of Panasonic National Service Center to notify you that the electronic shipment information below has been transmitted to UPS. The physical package(s) may or may not have actually been tendered to UPS for shipment. To verify the actual transit status of your shipment, click on the tracking link below or contact Panasonic National Service Center directly."
Edited by WilliamG - 8/27/13 at 4:52pm
post #1958 of 3214
Quote:
Originally Posted by WilliamG View Post

Don't hate me, but you were out of warranty... so I'm not sure I understand your ire. Sure, it might have been "nice" of them to send you a new part. But, I guess, if it were me, and I needed the part that I broke outside of warranty (or inside of warranty!), I'd pony up and pay for it. I wouldn't have even tried to get it for free. (sorry) That shipping fee does sound outrageous, though...
No, you're right. My ire was due to the shipping. Sorry for not making that clear as I was ranting. wink.gif They wouldn't even consider putting it in a "hard" envelope like a disc mailer that would have cost $3 or $4 to ship, otherwise I would have paid to get the part. Regardless, I'm just sick and tired of how bad CS is these days especially with big companies. Treating customers like crap seems to be the rule these days rather than the exception. Good CS is why I picked up an Oppo player and was going to get an SVS sub.

I really hope PP can help you get a refund for the unit. Good luck to you.
post #1959 of 3214
Quote:
Originally Posted by AYColumbia View Post

No, you're right. My ire was due to the shipping. Sorry for not making that clear as I was ranting. wink.gif They wouldn't even consider putting it in a "hard" envelope like a disc mailer that would have cost $3 or $4 to ship, otherwise I would have paid to get the part. Regardless, I'm just sick and tired of how bad CS is these days especially with big companies. Treating customers like crap seems to be the rule these days rather than the exception. Good CS is why I picked up an Oppo player and was going to get an SVS sub.

I really hope PP can help you get a refund for the unit. Good luck to you.

Ahhh right. That shipping fee really is outrageous. Bah!!!! I can't think of too many companies that have great customer service.. Amazon's is usually pretty good. Simple Human's is excellent, and Apple is generally very good, too. But I'm digressing here...

We'll see what Projectorpeople will say. I'm hopeful they'll come through for me!
Edited by WilliamG - 8/27/13 at 5:34pm
post #1960 of 3214
Totally agree with you .
I have owned the 8000 since March and it has been picture perfect for me. No issues regarding 2d performance. I got this only to watch 2d because I cant tolerate 3d even if it the greatest of pictures , gives me headaches.

This projector has made the anamorphic lens redundant forme because picture is so nice and bright with execcellent black and color and contrast levels.

One thing I would like to ask you guys is as what picture modes do you guys prefer. I set mine to cinema 1. Seems a bit under gamma but I feel it is more truer in colors. I sometimes use cinema 2 for darker scene movies. What are your preferences please pm or let me know thanks guys.
post #1961 of 3214
I use rec709 in eco mode. Out of the box it looked really good. Did a quick calibration on it about 30 hours in, and it looks great. Once I get the room fully finished, I'll do a full calibration on it. Have about 150 hours on it now. I have zero issues and everyone who sees it absolutely loves the picture. Couldn't be happier with my 8000!
post #1962 of 3214
Sorry if this is already in the thread,but has anyone been able to access the focus zoom presets from RS232? We are trying to use RS 232 to go directly to presets for 2.35, 1.78 etc. Haven' had any luck as yet.
Thanks in advance!
post #1963 of 3214
After hearing about these issues and Epsons replacements being refurbs, Sony will be my next projector. Cant find a single issue on those forums.
post #1964 of 3214
It took me a week but I read all 66 pages.
Hello.
Free 8000 should be confirmed no later than Wednesday.
Hopefully have it in 3 weeks or less.
Hoping for a good one.
post #1965 of 3214
Quote:
Originally Posted by brwsaw View Post

It took me a week but I read all 66 pages.
Hello.
Free 8000 should be confirmed no later than Wednesday.
Hopefully have it in 3 weeks or less.
Hoping for a good one.


Wow..............congrats!!!!
post #1966 of 3214
Thanks, I'm exited.
It will be my first.
post #1967 of 3214
Quote:
Originally Posted by brwsaw View Post

Thanks, I'm exited.
It will be my first.

So why is it free?
post #1968 of 3214
Points program at work.
post #1969 of 3214
Quote:
Originally Posted by brwsaw View Post

Points program at work.
Nice!
post #1970 of 3214
Should be buying mine soon. Waiting to see if the price drops soon
post #1971 of 3214
The current deal at authorized dealers lasts until Sept 31st. But it's a nice deal $2,399.00, $200 cash rebate, extra year on the warranty and two 3d glasses included.
post #1972 of 3214
Quote:
Originally Posted by mijotter View Post

The current deal at authorized dealers lasts until Sept 31st. But it's a nice deal $2,399.00, $200 cash rebate, extra year on the warranty and two 3d glasses included.

I know. I am waiting to see if anything new comes out to drop the price a bit...or see if the deal is extended (this was from advise from projectorpeople.com)

Trust me it is very difficult to not pull the trigger right now...gah!!
post #1973 of 3214
I've seen the price bounce a lot in the last month. AG was $2299, now back up to $2499 today. Hoping CEDIA will drive the prices down... or the Sony 50 will be the new low end, replacing the 30.
post #1974 of 3214
Quote:
Originally Posted by gp111 View Post

Hello Gurus,
This is my first post so please forgive my ignorance (if any).

Bought my PT-AE8000U in April but only started using heavily since June (summer break). Here is the strange thing happening for last couple of weeks, after couple of hours in to a movie, the projector just freezes either on a movie scene or just scrambled lines (Picture attached). At this point it does not respond to remote control (menu, change input or anything else). I have to reset the project and wait for sometime to get moving running back again. I have noticed this happening with paying Blu Ray disks mostly.

Here is the setup

PS3 ( or my HTPC with BD player) >>> 6 ft HDMI >>> Denon AVR-X4000 >>> 20 ft HDMI >>> PT-AE8000U

I have changed the 20 ft HDMI to see if that was handshake issue without any success. Changed the AVR with my older Onkyo 876 again same issue after couple of hours.

Called up Panasonic and as per them I should be using 8 feet or shorter HDMI [ or use booster ] which is kind of strange as I thought 20 ft is not really a long run.

All suggestions, guidance and help is highly appreciated.

Thanks in advance


Thanks all for your valuable suggestions and guidance. Just got my projector back from Panasonic and issue has been resolved. I am back to my generic 20 feet HDMI and everything is looking fine. As per the notes, they have changed the "computer board" to resolve.

Thanks again.
post #1975 of 3214
Quote:
Originally Posted by Glen Graham View Post

I've seen the price bounce a lot in the last month. AG was $2299, now back up to $2499 today. Hoping CEDIA will drive the prices down... or the Sony 50 will be the new low end, replacing the 30.

hoping the exact same thing Glen!
post #1976 of 3214
Hi,

I'm considering this projector as an upgrade to my old Mitsubishi HD1000U. The Mitsubishi is still working well but getting significantly dimmer and I thought it might be time for an upgrade instead of replacing the bulb on such an old projector.

I'm only interested in 2D performance -- 3D doesn't work well for me and is hard on my eyes, so the image in 3D is totally irrelevant to me.

I skimmed the last 10 pages to get an idea of this projector and its' competition, like the Sony HW30ES, or JVC X35. If I'm only interested in 2D, with a 96" screen in a light-controlled basement, which would be the better choice? If it matters, I'm in Canada, so my vendor choice with sane pricing seems fairly limited.
Edited by garrettmoore - 9/4/13 at 3:28pm
post #1977 of 3214
Quote:
Originally Posted by garrettmoore View Post

If I'm only interested in 2D, with a 96" screen in a light-controlled basement, which would be the better choice? If it matters, I'm in Canada, so my vendor choice with sane pricing seems fairly limited.

It will be excellent. I use a 111" scope screen in a somewhat bright room and it's great. Much brighter than the 4000 it replaced.

As for Canadian vendors, order from the US for a reasonable amount, and have it delivered to a UPS Store near the border. Drive over and pick it up. You still pay the GST, but it's only on the lower US price, so you save even more.

Mike
post #1978 of 3214
Quote:
Originally Posted by Michael Sargent View Post

It will be excellent. I use a 111" scope screen in a somewhat bright room and it's great. Much brighter than the 4000 it replaced.

As for Canadian vendors, order from the US for a reasonable amount, and have it delivered to a UPS Store near the border. Drive over and pick it up. You still pay the GST, but it's only on the lower US price, so you save even more.

Mike
I'm considering doing this but concerned about the warranty. Will it still be valid?
post #1979 of 3214
Valid in the States. If you do need warranty service you'll have to ship it back to the US service center.

Mike
post #1980 of 3214
Quote:
Originally Posted by gp111 View Post

Thanks all for your valuable suggestions and guidance. Just got my projector back from Panasonic and issue has been resolved. I am back to my generic 20 feet HDMI and everything is looking fine. As per the notes, they have changed the "computer board" to resolve.

Thanks again.

Glad you got it solved. Can't believe Panasonic said you should be using an 8 ft or shorter cable. Naturally, blame the consumer. rolleyes.gif

The only instance of cable length mentioned in the manual is this:

"Picture from a computer
does not appear.

The cable may be too long. (Cable must be less than 10 m (32'10") in length.) z The external video output from a personal computer may not be correct.
(You may be able to change the external output settings by pressing the [Fn] + [F3] or [Fn] + [F10] keys simultaneously. The actual method varies depending on the type of computer; refer to the documentation provided with your computer for further details.)"


So, over 32ft is fine. 8 feet lol...
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