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Official Owners' Thread, Panasonic PT-AE8000U (US version) PT-AT6000E (European version) - Page 17

post #481 of 3205
Quote:
Originally Posted by durack View Post

I upgraded from AE7000 because found a buyer for it for a good price.
One thing I noticed is that on my new AE8000 there seems to be a bit more focus non-uniformity - not a big deal but when you have HTPC desktop you have a hard time making sure that left upper corner and right lower corner are both completely sharp.
Probably noticed it because I started adjusting focus standing 3 feet away from a 104 inch screen.

I can address this since I know what you're talking about. However, it's likely nothing to do with the 8000 specifically. I had two 7000s. The first one had great sharpness across the entire image, whereas my second unit had a much softer picture toward the left of the image. No adjustment could fix this, and yes - I had both units at the same time.

In any case, this lack of sharpness on the left side was never noticeable in actual movies, but on my HTPC desktop or with text it was certainly noticeable. Not a deal-breaker per se, but I was bummed by it.

I have an 8000 coming this Thursday, so hopefully I get a sharper one than my second 7000.
post #482 of 3205
Quote:
Originally Posted by durack View Post

Unfortunately I already took it down and put back the AE7000 up...
Great job at documenting your issue. In fact I found your thread when I was researching my problem smile.gif
I can tell you that on my AE8000 with everything else being in focus the right lower corner would be out of focus comparable to what you would see on your projector.
Other corners are slightly out of focus compared to the center, but you really have to look for it and would not have been an issue for me. Right lower corner is VERY noticeable.
So far I must say that slightly better 3D with slightly less crosstalk is not worth it if I were to live with this kind of focus problem.

Thanks. What bothers me the most is that sharpness is not even uniform in the center portions of the screen. Forget the corners... The entire left side is pretty bad, and patches are and there, a little left of center, a little right of center, are soft.

Is your focus at least uniform for the majority of the screen (except for sides/corners)?

Thanks. Providence! Lived there for 3.5 years before moving out west smile.gif
post #483 of 3205
Ok I just bought the 8k and have the 7k and should have it buy tuesday. Just need to get rid of the 7k now lol I have it on the classifies. I loved my 7k and cant wait till the 8k arrives tuesday. Do you guys think 2k for the 7k is a fare price with 830 hrs on the bulb with box and all papers ?smile.gif
post #484 of 3205
Quote:
Originally Posted by widerscreen View Post

Ok I just bought the 8k and have the 7k and should have it buy tuesday. Just need to get rid of the 7k now lol I have it on the classifies. I loved my 7k and cant wait till the 8k arrives tuesday. Do you guys think 2k for the 7k is a fare price with 830 hrs on the bulb with box and all papers ?smile.gif

At almost 1000 hours on the bulb, $2K is pretty high, considering you can get these brand new for $2,200 online.
post #485 of 3205
Quote:
Originally Posted by ERuiz View Post

At almost 1000 hours on the bulb, $2K is pretty high, considering you can get these brand new for $2,200 online.

You can even find it for 2k without too much trouble ! So OP in answer to your question ... Not a very good price - sorry.
post #486 of 3205
Quote:
Originally Posted by widerscreen View Post

Ok I just bought the 8k and have the 7k and should have it buy tuesday. Just need to get rid of the 7k now lol I have it on the classifies. I loved my 7k and cant wait till the 8k arrives tuesday. Do you guys think 2k for the 7k is a fare price with 830 hrs on the bulb with box and all papers ?smile.gif


Just sold mine on fleabay for 1950 with 224 hours and two panny 3d glasses. I'm about to pull the trigger on the 8000!
post #487 of 3205
Quote:
Originally Posted by sarangiman View Post

Thanks. What bothers me the most is that sharpness is not even uniform in the center portions of the screen. Forget the corners... The entire left side is pretty bad, and patches are and there, a little left of center, a little right of center, are soft.
Is your focus at least uniform for the majority of the screen (except for sides/corners)?
Thanks. Providence! Lived there for 3.5 years before moving out west smile.gif

Well, I spoke to the place I bought it from, they asked me to take pictures so that they can send them to Panasonic and authorize replacement. Might as well post them here.

Anyone has a good webpage I could display on my HTPC so that pictures look as horrifying as possible? smile.gif

I actually live in MA now, just never bothered to update my profile.
post #488 of 3205
I'm happy to report that my replacement 8000U arrived today. The total wait time was about 15 business days:

Days 1-6: working with Panasonic support in diagnosing the issue. The majority of this time was spent waiting for a "manager" to address the issue via email. I had to send in screenshots of the convergence issue; however, did not receive any push-back in terms of requesting a replacement unit.
Days 7-11: Panasonic processed the replacement. They provided me with a pre-paid UPS label for return shipping. Unfortunately, they didn't send any tracking information for the replacement unit so I was in the dark for about a week on any ETA.
Days 12-15: The unit was in transit via FedEx ground.

Working with Panasonic support is very different from working with Epson support. Whenever you dial Panasonic, their main-tier support is required to engage a "manager" before any decision can be made, e.g. sending a replacement unit, determining if a unit is defective, etc. Despite my requests, I was never able to speak directly with a manager. I was also somewhat frustrated that I had to wait the better part of November to get a working unit, given others who purchased via Amazon were using the Amazon return policy to get replacements in 2 days.

Having owned the Epson 8500UB and 8700UB, I can definitely say that Epson has superior customer service... in fact, "superior" is an understatement. I had two separate issues with the 8500UB (ah, the joys of being an early adopter), and each time Epson sent a brand new unit overnight; no questions asked. In the time it took to get one replacement Panasonic, I probably could've gotten 4-5 Epsons replaced! That said, the 8000U is a massive upgrade over the Epson 8700UB. Despite quality control issues with both Panasonic and Epson, I would definitely recommend the AE-8000U for this current generation.

Lessons learned if you're an early adopter of this projector:
* If you value good customer service and a quick turn-around, consider Epson over Panasonic
* Carefully select your vendor. Amazon is definitely the best, given their return policy (i.e. they will directly send a brand new unit with no questions or restrictions on lamp life). I purchased from Visual Apex and they refused to send a replacement (even when I had < 1 hr on the lamp). They said I would have to suffer through Panason's support system in order to get the unit replaced)
post #489 of 3205
Visual Apex wouldn't replace yours with <1 hour on the lamp?! Couldn't you straight up return it and buy another from them? Seems a bit... nuts. frown.gif
post #490 of 3205
Quote:
Originally Posted by JasonSuave View Post

I'm happy to report that my replacement 8000U arrived today. The total wait time was about 15 business days:
Days 1-6: working with Panasonic support in diagnosing the issue. The majority of this time was spent waiting for a "manager" to address the issue via email. I had to send in screenshots of the convergence issue; however, did not receive any push-back in terms of requesting a replacement unit.
Days 7-11: Panasonic processed the replacement. They provided me with a pre-paid UPS label for return shipping. Unfortunately, they didn't send any tracking information for the replacement unit so I was in the dark for about a week on any ETA.
Days 12-15: The unit was in transit via FedEx ground.
Working with Panasonic support is very different from working with Epson support. Whenever you dial Panasonic, their main-tier support is required to engage a "manager" before any decision can be made, e.g. sending a replacement unit, determining if a unit is defective, etc. Despite my requests, I was never able to speak directly with a manager. I was also somewhat frustrated that I had to wait the better part of November to get a working unit, given others who purchased via Amazon were using the Amazon return policy to get replacements in 2 days.
Having owned the Epson 8500UB and 8700UB, I can definitely say that Epson has superior customer service... in fact, "superior" is an understatement. I had two separate issues with the 8500UB (ah, the joys of being an early adopter), and each time Epson sent a brand new unit overnight; no questions asked. In the time it took to get one replacement Panasonic, I probably could've gotten 4-5 Epsons replaced! That said, the 8000U is a massive upgrade over the Epson 8700UB. Despite quality control issues with both Panasonic and Epson, I would definitely recommend the AE-8000U for this current generation.
Lessons learned if you're an early adopter of this projector:
* If you value good customer service and a quick turn-around, consider Epson over Panasonic
* Carefully select your vendor. Amazon is definitely the best, given their return policy (i.e. they will directly send a brand new unit with no questions or restrictions on lamp life). I purchased from Visual Apex and they refused to send a replacement (even when I had < 1 hr on the lamp). They said I would have to suffer through Panason's support system in order to get the unit replaced)

Nice recap ! I just posted a message on the FB Panasonic Projector page to try and figure out if Amazon is actually a official projector online seller. I've yet to hear officially. Dealing with Amazon is certainly better than these projector stores ... I'm sorry to say. Your case is sadly common. They just push you over to Panasonic warranty ... and thats their idea of "no question return policy".

So .. do you know if your new projector as the convergence issue, and does it suffer from this other high pitch wine issue others have reported.
post #491 of 3205
Quote:
Originally Posted by WilliamG View Post

Visual Apex wouldn't replace yours with <1 hour on the lamp?! Couldn't you straight up return it and buy another from them? Seems a bit... nuts. frown.gif

if you look on the VA support site, there is a specific paragraph:

Manufacturer Repair Only Policies
Certain items purchased through Visual Apex may only be returned, repaired or replaced due to defect through the manufacturer directly, as per the manufacturer's policies. The standard Visual Apex policies do not apply to these products


Panasonic projectors are on that list along with a number of other companies.
post #492 of 3205
I must say that I myself prefer Amazon to smaller retailers. I do buy a ton of stuff from them, including toothpaste and return things very, very infrequently. However, when you need to return it, no matter what the price is, it is fast and hassle free. I bought a laptop and did not like it, returned it after 3 weeks, no questions asked, go to website, print return label.

That being said, a retailer I bought this unit from at least will deal with Panasonic for me so I only have to email them the pictures, so that's nice of them, but still, can't beat the "return it, no questions asked" policy from Amazon.
post #493 of 3205
apw2607 I wouldn't be surprised if all the 8000s suffer from the "high-pitched" sound. I mentioned this earlier in the thread but lots of people complained about the same thing with the 7000 series. It's all about how sensitive you are and where you sit in relation to the projector.

I'll let you know, though, on Thursday when my 8000 shows up. My 7000 had the high-pitched sound but because of where I sat I never heard it.
post #494 of 3205
Quote:
Originally Posted by apw2607 View Post

Nice recap ! I just posted a message on the FB Panasonic Projector page to try and figure out if Amazon is actually a official projector online seller. I've yet to hear officially. Dealing with Amazon is certainly better than these projector stores ... I'm sorry to say. Your case is sadly common. They just push you over to Panasonic warranty ... and thats their idea of "no question return policy".
So .. do you know if your new projector as the convergence issue, and does it suffer from this other high pitch wine issue others have reported.

I believe Amazon is not an official reseller for "Business Projectors" which this is classified as. I bought the PT-AE8000 from there not knowing so (not from the marketplace). I then emailed around to figure out if they are or not. I emailed Panasonic support and they said they will most likely "not" honor the warranty, but the person that emailed wasn't too sure. I posted their response below. I also emailed Amazon and they were not sure if the Panasonic would honor the warranty either, but they said they would, whatever that means. So I posted their response below. So I'm still not exactly sure if I want to keep the projector or not. I can say that Amazons customer support is outstanding and that they sent me a replacement projector because of the convergence and noise issue.


Panasonic's Response:

Thank you for contacting Panasonic Solutions for Business. In response to your inquiry, the Projector unit's warranty would most likely be voided. Only if Amazon advises that they are an authorized reseller and the unit is a brand new Projector, would the warranty still be valid. Enclosed is contact information for our Projector Support department whom you may contact if you would like additional input. If you have any other questions, please feel free to contact Panasonic Solutions for Business via email or by calling 1-888-223-1012.


Amazon's Response:

Hello,

Yes, I would like to confirm that Amazon will honor the terms of the warranty for this product, even if the manufacturer will not.

We hope to see you again soon.

Thank you for your inquiry. Did I solve your problem?
post #495 of 3205
One other thing to consider is that Amazon is not currently selling these directly, they are through a third party - so that might throw another kink in the equation. After the rebate, 3rd year of warranty, and free glasses - the price between what I see on Amazon and the authorized dealers is equivalent.
post #496 of 3205
Quote:
Originally Posted by ChrisE123 View Post

I believe Amazon is not an official reseller for "Business Projectors" which this is classified as. I bought the PT-AE8000 from there not knowing so (not from the marketplace). I then emailed around to figure out if they are or not. I emailed Panasonic support and they said they will most likely "not" honor the warranty, but the person that emailed wasn't too sure. I posted their response below. I also emailed Amazon and they were not sure if the Panasonic would honor the warranty either, but they said they would, whatever that means. So I posted their response below. So I'm still not exactly sure if I want to keep the projector or not. I can say that Amazons customer support is outstanding and that they sent me a replacement projector because of the convergence and noise issue.
Panasonic's Response:
Thank you for contacting Panasonic Solutions for Business. In response to your inquiry, the Projector unit's warranty would most likely be voided. Only if Amazon advises that they are an authorized reseller and the unit is a brand new Projector, would the warranty still be valid. Enclosed is contact information for our Projector Support department whom you may contact if you would like additional input. If you have any other questions, please feel free to contact Panasonic Solutions for Business via email or by calling 1-888-223-1012.
Amazon's Response:
Hello,
Yes, I would like to confirm that Amazon will honor the terms of the warranty for this product, even if the manufacturer will not.
We hope to see you again soon.
Thank you for your inquiry. Did I solve your problem?
I'm interested in this too, as I also purchased the 8000 from Amazon (the unit sold and shipped by Amazon, not the one sold by Big VALUE, Inc.). I did a couple of chats with Amazon prior to the purchase. The first chat was worthless, as the person clearly had english as a 2nd or 3rd language and proceeded to tell me about their return policy. The second one was much better. She "checked with her supervisor" and said that they are in fact a Panasonic Authorized Dealer. I asked her to clarify if that included the 8000 since it was a "business projector". She checked again and came back and said that they are an authorized reseller for every Panasonic product that they sell directly on Amazon. I know that doesn't set it in stone, but I will still be pursuing the 3 yr waranty, 2 3d glasses and $100 rebate. Will update when I either get confirmed, denied or put on hold...rolleyes.gif
post #497 of 3205
Quote:
Originally Posted by durack View Post

Well, I spoke to the place I bought it from, they asked me to take pictures so that they can send them to Panasonic and authorize replacement. Might as well post them here.
Anyone has a good webpage I could display on my HTPC so that pictures look as horrifying as possible? smile.gif
I actually live in MA now, just never bothered to update my profile.

Here's the test image I use. It's 1px text:

http://cl.ly/L5eJ/NEC_pattern_1.jpg
post #498 of 3205
Quote:
Originally Posted by apw2607 View Post

do you know if your new projector as the convergence issue, and does it suffer from this other high pitch wine issue others have reported.

I'm happy to report that the convergence is only off by 1 pixel on the new projector. It's definitely better than the convergence I've seen from any Epson in the past. I did not get the high pitch whine on either the original or new unit (and I typically sit directly below the unit).

Unfortunately, the replacement does have a stuck pixel (blue) on the left side of the screen. I think I'm going to have to let that slide since another replacement would probably yield poorer convergence (or yet another separate issue).

Quote:
Originally Posted by WilliamG View Post

Visual Apex wouldn't replace yours with <1 hour on the lamp?! Couldn't you straight up return it and buy another from them? Seems a bit... nuts. frown.gif

I was also shocked to hear this given others have talked very highly about the Visual Apex return policy. According to Visual Apex's [very friendly] support team, specific projector manufacturers (e.g. Panasonic) request that all issues/defects be handled directly through the manufacturer (even if the defect is out-of-the-box). Therefore, Visual Apex never actually replaces Panasonic units.

I even asked if I could use the Visual Apex return policy if I hypothetically decided that I "no longer wanted my unit" at 1 hour. They replied that because I now have a "logged issue" that I could only be refunded directly through Panasonic. This kind of makes me wonder how many returns Visual Apex processes vs. them making the customer go directly to the manufacturer. Nonetheless, I believe Visual Apex should be more specific as to how their return policy works for out-of-the-box defects.
Quote:
Originally Posted by BartMan01 View Post

One other thing to consider is that Amazon is not currently selling these directly, they are through a third party - so that might throw another kink in the equation. After the rebate, 3rd year of warranty, and free glasses - the price between what I see on Amazon and the authorized dealers is equivalent.

Despite Amazon possibly not qualifying as an official reseller, I would've taken Amazon's peace-of-mind over a pair of free 3D glasses. (just my opinion)
Edited by JasonSuave - 11/26/12 at 8:23pm
post #499 of 3205
Quote:
Originally Posted by BartMan01 View Post

One other thing to consider is that Amazon is not currently selling these directly, they are through a third party - so that might throw another kink in the equation. After the rebate, 3rd year of warranty, and free glasses - the price between what I see on Amazon and the authorized dealers is equivalent.
There are a couple different sellers on Amazon for the 8000. Make sure you find the one that is "Ships from and sold by Amazon.com". I had to really dig for that one, and it now shows that they are "temporarily out of stock".
post #500 of 3205
Quote:
Originally Posted by GWCR View Post

There are a couple different sellers on Amazon for the 8000. Make sure you find the one that is "Ships from and sold by Amazon.com". I had to really dig for that one, and it now shows that they are "temporarily out of stock".
FYI for those of you who did purchase directly through Amazon, the price is lower today than when I purchased on Nov 21st. I called and they credited the difference to my account.

EDIT: Here's the link to the one sold by Amazon

http://www.amazon.com/gp/product/B009DNXS0Y/ref=ox_sc_act_title_1?ie=UTF8&smid=ATVPDKIKX0DER
post #501 of 3205
I got mine "sold by Amazon.com". Glad to hear they are backing up the warranty should there be any problems. Especially given what Panasonic sounds like to deal with. I'm up to 18 hours on mine in under a week without any real problems (knock on wood.)

Edit: Nice on the price match! I will call them. They are about $50 less than when I got it last week.
post #502 of 3205
I find it gobsmacking that Panasonic doesn't even know if Amazon is an authorized dealer of their projectors. Bonkers.

That said, I wouldn't count on it, no matter what either side tells you. I'm happy to not buy something from Amazon, for once, ESPECIALLY since that rebate takes a looooong time to come back, denied or accepted. At that time it's too late to throw it back at Amazon with frustration!
post #503 of 3205
Quote:
Originally Posted by randy98mtu View Post

I got mine "sold by Amazon.com". Glad to hear they are backing up the warranty should there be any problems. Especially given what Panasonic sounds like to deal with. I'm up to 18 hours on mine in under a week without any real problems (knock on wood.)
Edit: Nice on the price match! I will call them. They are about $50 less than when I got it last week.

Good luck getting the price match. It's not their policy anymore, but they do make exceptions...
post #504 of 3205
This doesn't seem like much of an Owners' Thread. It's more like a soon-to-be-Owners' Thread....mostly purchasing talk and little talk about owners' experiences with the product.
post #505 of 3205
Quote:
Originally Posted by HMenke View Post

This doesn't seem like much of an Owners' Thread. It's more like a soon-to-be-Owners' Thread....mostly purchasing talk and little talk about owners' experiences with the product.

Sad, but true. At least I WILL be an owner on Thursday. Or... I guess since I bought it I'm already technically an owner? biggrin.gif
post #506 of 3205
Quote:
Originally Posted by HMenke View Post

This doesn't seem like much of an Owners' Thread. It's more like a soon-to-be-Owners' Thread....mostly purchasing talk and little talk about owners' experiences with the product.

This always happens on AVS threads in the early days of product life's. It is helpful as is the opinions of owners of course.
post #507 of 3205
I was seriously considering upgrading to the 8000 (I currently own a 2000 and a 7000, both of which I am very happy with.) But even with the tempting black Friday/cyber Monday pricing and offers, after reading the reviews and comments in this forum, I've decided to wait until LCD projectors progress to the point where there is no (or very little) ghosting/crosstalk at all. This is the only issue that I have with the 7000, and even that varies by the movie. Some have it, some don't. No dust blobs, dead pixels, focus uniformity, or any other defects on either unit. From what I've read, users of the 8000 report that there is still some ghosting/crosstalk visible, as well as a few other issues.

I just checked the lamp run time on the good old 2000, and it's at 2,150 hours. Still plenty bright in the economy mode (which has been used since day one.) Guess I'm just lucky. But I'll be investing in a new bulb soon.

Even with all the other improvements, it's just not a compelling enough reason for me to upgrade at this time.
post #508 of 3205
Here they are, right hand corner, not TOO bad but as I said, compared to my old 7000 which was razor sharp from corner to corner, disappointing.




post #509 of 3205
durack - on this test pattern - is the color shift (blue -> pink) as visible in person as it appears in the photo?
post #510 of 3205
Just bought an AE 8000 that will be delivered in a few days.

I'd like to get recommendations for good 3D glasses from AE8000 owners.
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