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When to buy an extended warranty? 3rd party warrantees? - Page 2

post #31 of 86
IR/Burn in should be the least of your worries,it just isn't much of an issue anymore.
post #32 of 86
Thread Starter 
Quote:
Originally Posted by Goat1 View Post

IR/Burn in should be the least of your worries,it just isn't much of an issue anymore.

If you include the people that watch SD channels with the borders, it does seem to still be an issue, though I think it's far far removed from where it used to be.

Sony Crystal LED (and/or OLED) just can't come down in price fast enough. Please o please o please....... (LOL)
post #33 of 86
Quote:
Originally Posted by Goat1 View Post

IR/Burn in should be the least of your worries,it just isn't much of an issue anymore.

I have heard that a million times before and I know it's a highly debatable topic however my own experience is that on some sets it is still an issue! I owned a Samsung plasma like 2yrs ago that had HORRIBLE ir/burn in. I couldn't even play a game for 30 minutes because I would see the ghosting image of huds for days. That's with the brightness/contrast at 50%. My cable menu was in 4x3 and all it took was 2-3 months of using the menu as often as a usual customer and it left the "brighthouse" logo permanently into the screen and also border issues too. This is still an issue and some MFG's are better then others but the bottom line is yes, it's still an issue
post #34 of 86
I've always used the following rule-of-thumb to help decide whether to get an extended warranty:

- If the device has moving parts that are critical to the operation, or
- If the device is fairly "mobile", something that you move around, or carry with you a lot,

Then I'll at least seriously consider buying an extended warranty. Obviously, a large TV doesn't fall into either scenario. A good example of something that does would be a laptop computer.
post #35 of 86
Not a rule of thumb I'd follow..lol...not to protect a $1000+ investment=very unwise. Once you get the taste of throwing away a 2,000 TV or paying $800.00 for a repair, then you understand, just my opinion
post #36 of 86
ive had my lg since 2008 and i continually purchase the yearly(every time i get the renewal notices i dont have the funds for a 3 year) warranty extensions because of the buy out clause; according to what i was told by a rep if the value if the repair is more than the value of the tv they will replace it with a model with similar specs and if i want to pay the difference i can upgrade to a larger set. i should note that my first hdtv was a Westinghouse 32" that had a color board failure after 20 months and best buy gave me the value of what i payed(~$900) towards a new set so, if i can get lg to give me a $1100 credit towards a new tv im all for it. IMO you should have a warranty for the first 10 years you own a set. if it doesnt fail in that time give the old one to a relative and get yourself a new shiny set.
post #37 of 86
I bought an extended warranty with my 47" Westinghouse LCD monitor. It developed darkened areas that impair enjoyment of content. I would have exercised the warranty for a replacement except I'd forgotten the expiration date. I recommend attaching any warranty documention directly to the back of the device and a sticker on the front with the date the warranty expires. I'm having to live with the developed flaws until I have time to replace it with a projector screen.
post #38 of 86
I never buy extended warrantees. The odds of getting a positive ROR are small. I've never regretted it. I take good care of my stuff and I never have problems. To me, if something goes bad, throw it away and get something new. It's not worth the hassle of getting it fixed. My time is too valuable. If I can't afford to replace something that may break, I don't buy it to begin with.
post #39 of 86
Thread Starter 
Quote:
Originally Posted by swarm87 View Post

ive had my lg since 2008 and i continually purchase the yearly(every time i get the renewal notices i dont have the funds for a 3 year) warranty extensions because of the buy out clause; according to what i was told by a rep if the value if the repair is more than the value of the tv they will replace it with a model with similar specs and if i want to pay the difference i can upgrade to a larger set.
Whom are you talking about? Was this Bestbuy as well?
post #40 of 86
greetings

i just purchase the 55' LG TV. as of now i still dont have the extended warranty. is it worth it if i will buy the 3years extended warranty from the LG website?i am not sure what coverage they have for that. any thoughts would be appreciate. thanks.
post #41 of 86
Thread Starter 
Quote:
Originally Posted by caloyzki View Post

greetings
i just purchase the 55' LG TV. as of now i still dont have the extended warranty. is it worth it if i will buy the 3years extended warranty from the LG website?i am not sure what coverage they have for that. any thoughts would be appreciate. thanks.
Can't really say until I know what they want to charge you.
post #42 of 86
Quote:
Originally Posted by tgm1024 View Post

Can't really say until I know what they want to charge you.
they gave me $161 for 3 years. original price is $250 for 3 years $161 after the discounts. is it worth it?
post #43 of 86
Great thread and lots of good information so far.

A little background on myself… I worked for one of the larger 3rd party administrators of extended warranties for about 5 years but I’ve moved on to another company recently. I worked in a few different roles including managing a team of agents that would contact customers directly to negotiate the replacement settlement as well as managing our supplier relationships.

A few tidbits that I can share:
• Not all warranties cover the same failures
• Not all warranties calculate replacement cost the same
• Not all customer service agents are as knowledgeable as the customer regarding their product
• Not all store salesmen sell the warranty according to the Terms & Conditions, which the administrator uses as “the bible”

When I managed my team I made huge changes to the knowledge and training of my staff. We worked out of the corporate office and not the call centers so my team’s talent level was higher than your average agent. We would offer a fair cash settlement or replacement model based on detailed specifications of the unit and not just the basic stats. Front line call center agents didn't have the same training as my team did so they would often offer non-comparable units.

My advice:
• Do your research. Ask for a copy of the Terms & Conditions before you purchase and compare it to what the salesman is telling you. “You’ll get a new TV if this one breaks,” does that really mean you’ll get a check for current replacement value or a refurbished TV, etc.
• Is this purchase something that you can’t easily replace if it were to malfunction in a year or so? Think of the warranty as insurance. What’s your risk you’re willing to accept?
• How will the product be used? More so for laptops or mobile devices. Ex: are you purchasing a notebook/tablet for a teenager or college student? You may want to look into accidental damage coverage.
• Markup at brick & mortar stores are about 100%... if it costs $150 to administer the plan the store sells it for $300. Use that as a price negotiation towards the price of the TV.
• If you are dealing with an incompetent agent the best way to get a fair replacement unit or at least speak to a higher authority is to be calm. I’ve helped more people who were calm and explained their position than people who would just yell and scream. If that doesn’t work put your complaint in writing.
Not all companies are the same and not all experiences are the same. For the most part we generally tried out best to satisfy the customer needs and wants. Sometimes the customer’s needs/wants were outside the scope of the warranty and they were unsatisfied. Any business knows that you want to keep customers. Repeat customers are key to maintaining and growing your business.

***This is just my opinion from working in the industry and just general thoughts on dealing with any company that provides a service where you are often speaking with front-line call center agents. Your experiences may be different.***
post #44 of 86
I just replaced a Panny 58" V10 that was covered under the extended warranty for a 65" V50. The entire transaction cost me a total of $14. BB has some of the best customer service when it comes to their extended warranties. Not the least expensive but its for the customer service that I frequent and purchase from them. There's something to be said for being able to access a b&m service person live as compared to some nameless call center located in "who knows where" in the world.

Maybe I should post this on the VT50 deals page? lol
post #45 of 86
Quote:
Originally Posted by tgm1024 View Post

Whom are you talking about? Was this Bestbuy as well?

lg(warranty directly through them) has the same clause as bestbuy's warranty
post #46 of 86
Does your Samsung fall into this product line? I got $150 back for repairs from this class action lawsuit on bad capacitors:

http://www.samsung.com/us/capacitorsettlement/
post #47 of 86
I always do buy an extended warranty with a TV although I will say the cost is often something of a hose job here in Canada. I bought a 42" Panasonic plasma in the spring of 2008 and got the 4 year warranty with it from the store and it failed on me in December of 2010 (seven blinks). That's the only time it failed, and basically the cost of the extended warranty was about the same as what the repair bill would have been if I didn't have the added warranty. So it worked out even.

I have to agree with some of the sentiments on here...if you get a 4 or 5 year warranty with a TV, you're generally not going to care if it fails after that because prices will have come down, the technology will have changed and you'll probably end up with a much bigger set for the same number of dollars as your old TV. If you're like me at all, you get the "upgrade itch" every few years anyway. LOL
post #48 of 86
Quote:
Originally Posted by dvran View Post

Does your Samsung fall into this product line? I got $150 back for repairs from this class action lawsuit on bad capacitors:
http://www.samsung.com/us/capacitorsettlement/

My Extended warranty paid for my capacitor repairs. So since I didn't pay out of pocket I don't think I can take advantage of the lawsuit.
post #49 of 86
Thread Starter 
Quote:
Originally Posted by caloyzki View Post

they gave me $161 for 3 years. original price is $250 for 3 years $161 after the discounts. is it worth it?
And what did you pay for the TV?
post #50 of 86
Thread Starter 
Quote:
Originally Posted by nocturnx View Post

My Extended warranty paid for my capacitor repairs. So since I didn't pay out of pocket I don't think I can take advantage of the lawsuit.
Don't assume that. You effectively did pay "out of pocket" by paying for the extended warranty in the first place. And read the fine print----there's a detail many miss with different settlements: Many class actions have two tiers: those with paperwork for full value payout, and those without any paperwork for a lesser amount.
post #51 of 86
I for the most part do not get extended warranties on most products but their are exceptions. Basically the price point of the product I paid for plays a big part of course and my out of pocket costs to replace it. Most electronics under $2000 I do not get the warranties. Now over that cost, I really give it a lot of thought and if its first generation of a new product I most likely will. I bought a 60 in Mitz DLP 1st generation set in 2004 from Good Guys. I got the 5 year warranty and it paid for it self over and over.....many, many repairs past the initial warranty and finally 3 months before the 5 year warranty expired the set died. The warranty was a fix or replace and as the set was so long in the tooth by then I was sent $$$$ to cover the replacement cost of a comparable set. This money allowed me to do a very nice upgrade to a Gen9 60 inch Pioneer Kuro Elite, which without the warranty money I would not have been able to get. Since the Kuro was way over my $2000 get the warranty mark I purchased it.

Two months after the Pioneer purchase they announced that they were going to stop making the plasmas! eek.gif Fortunately the Kuro has worked flawlessly. smile.gif Now how this extended warranty will work out if it is needed I do not know but at this point I only hope I do not ever need it. I love this panel and hope it out lives me!......yeah I'm a little long in the tooth also. biggrin.gif
post #52 of 86
I don't know how it's organized in other countries. BUt here in the Netherlands warranty extends far beyond what the factory/store offers. Items should work properly for a period of time. I.e. you'd expect a dishwasher to work for longer then 2 years, same goes for a tv. If a device stops working it is mandatory by law that they help you out. My Ipad for example was out of warranty and they still had to fix it. Sure that takes a bit more effort. But in short in the Netherlands it is pointless to buy an extended warranty as it is already covered by law. It might be worth looking into such things in your country. I hope that made sense.
post #53 of 86
Quote:
Originally Posted by tgm1024 View Post

And what did you pay for the TV?

$1750. but i saw it from costco they have the extended warranty much cheaper. if u purchased the tv more than $1000 and above they have the $99 for 3 yrs. which is very good right? anybody have tried the costco extended warranty?
post #54 of 86
Thread Starter 
Quote:
Originally Posted by caloyzki View Post

$1750. but i saw it from costco they have the extended warranty much cheaper. if u purchased the tv more than $1000 and above they have the $99 for 3 yrs. which is very good right? anybody have tried the costco extended warranty?

Please read up-thread a little. It's liked, but there is a total coverage of the value of the set from which each repair is deducted.
post #55 of 86
Quote:
Originally Posted by azurisk View Post

I don't know how it's organized in other countries. BUt here in the Netherlands warranty extends far beyond what the factory/store offers. Items should work properly for a period of time. I.e. you'd expect a dishwasher to work for longer then 2 years, same goes for a tv. If a device stops working it is mandatory by law that they help you out. My Ipad for example was out of warranty and they still had to fix it. Sure that takes a bit more effort. But in short in the Netherlands it is pointless to buy an extended warranty as it is already covered by law. It might be worth looking into such things in your country. I hope that made sense.

We don't have that in the US.

I work in the electronics dept of a major retailer. There's a motor inn across the street that caters to tour busses full of folks from other countries and they often shop our store for memory cards and such. They tell me our tv prices are about half what they are in Europe and this lack of a government mandated extended warranty is probably one reason why.
post #56 of 86
Another factor to consider is whether or not the warranty company will still be in business in 3 years, plus how much you will have to fight them to honor the thing. Plus you are not in charge of the repair. So you can wait weeks for them to get someone there, two weeks waiting for parts, and/or them giving up then deciding to get you a check. So you might be out of a tv for months, where if you didn't have a warranty you could get an estimate quick and decide to get a new one right away.
post #57 of 86
All of my flat panel TV's (including a 3D model), are LG. All have a 5 year extended warranty. Best Buy tried to push their so called 3 year extended warranty on my...what a rip...It starts immdiately, so you only get the 1 year manufacturers' warranty and 2 years more..for a very rediculous high price..I think I was quoted $350 for my LG 55LW5600. I said no, they were too high for only 2 additional years. They tried to convince me that that included a cleaning every year (???On a flat screen? Yeah, right!) plus 'free' on-site service.

Already knowing that LG has an excellent extended warranty program (from my other 2 big screen TV's, I contacted them (LG) and purchased a full 5 year, on-site warranty, that only cost me $179.00.

My suggestion is to tell Best Buy to *shove it* with their warranties...they rip you off.

MC
post #58 of 86
Quote:
Originally Posted by upinsmoke View Post

I just replaced a Panny 58" V10 that was covered under the extended warranty for a 65" V50. The entire transaction cost me a total of $14. BB has some of the best customer service when it comes to their extended warranties. Not the least expensive but its for the customer service that I frequent and purchase from them. There's something to be said for being able to access a b&m service person live as compared to some nameless call center located in "who knows where" in the world.
Maybe I should post this on the VT50 deals page? lol

Ditto!

My 2007 Panny was from BB with warranty as well as my Denon 4308 at that time, just did a VT50 from BB with 4 year warranty, it was too bad they no longer carried the Denon 4311 so I got that without a warranty.
post #59 of 86
I received a e-mail from LG a couple weeks ago about the extended warranty good until Nov.30.

Wasn't sure if I should get it or not until I read this thread, it convinced me to do so. I was getting nervous after reading a lot of problems with LG set's since mine is getting close to having the original warranty run out soon.

I have the LG 55LW6500, bought from BB as well, no problems as yet.

I got the 1 year extended warranty for $95.93 w/tax. from the LG site it is provided by Service Net
post #60 of 86
Quote:
Originally Posted by COMPUTIAC View Post

I received a e-mail from LG a couple weeks ago about the extended warranty good until Nov.30.
Wasn't sure if I should get it or not until I read this thread, it convinced me to do so. I was getting nervous after reading a lot of problems with LG set's since mine is getting close to having the original warranty run out soon.
I have the LG 55LW6500, bought from BB as well, no problems as yet.
I got the 1 year extended warranty for $95.93 w/tax. from the LG site it is provided by Service Net

Anyone think I should have opted for the 3 year @ $259. instead ?
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