Not sure what to do since not purchased locally for an evaluation by an expert. Purchased from projector people online.
Thanks for any advice and is what I am seeing normal.
For those who have the HW50ES and are programing a universal remote - attached are the dedicated HEX Codes (note this is for this mdl as well as others) directly from Sony. Hope this helps.
I have not yet tested them with on my NEVO remote, but as they are from Sony Im sure they will work
hw50 IR Hex Codes.docx 16k .docx file
out of curiosity what is your ser#? Supposedly after 800 (last dig) it was supposed to be fixed. but I did see where if you simply email them and tell them they will send you a plug in emitter installsupport@AM.soncy.com