Originally Posted by mac_hs10
How can I complain to Sony? Call them? They probably have me send it in and take a quick look and say nothing is wrong. What's wrong with your first projector?
Call Sony Installer Support: 1-866-924-7669
Or email them: firstname.lastname@example.org
They'll probably ask for a video, like they did for me. Here's a Youtube video I uploaded showing flicker (note: Youtube transcoding makes it hard to see the flicker in the latter clips, but it's really evident in the first one): http://www.youtube.com/watch?v=YJcbfPkaMlo
And, yes, 'Film Projection' (Dark Frame Insertion) is most certainly off. DFI is unusable for 24p content unless you 3:2 pulldown it to 60Hz. But I'd rather not since I don't like the motion judder that induces. Off-topic, but one would figure there must be a way to make DFI work with 24p content if it works (barely any visible flicker) with 60p content... if I had a 120Hz signal generator/video card, I'd test this stuff out myself
What was wrong with my first projector? Here you go: http://www.avsforum.com/t/1436740/sony-vpl-hw50es-focus-nonuniformity