Vizio E601-A3 Owners Thread - Page 72

In their "special bulletin" on the chip problem that led to LCD panel failures, Vizio said that they were contacting customers with TVs in the affected serial number range. Has anybody received such a notice? I had one of the affected TVs, which I registered with Vizio, although I had already received a replacement before the bulletin. I just want to make sure that Vizio is following up on their promise to proactively inform affected customers of the problem and warranty extension.

I wonder if there is any way to test that theory. Or simply find out definitively.

How could a processor chip change in a TV, which I doubt has been done, increase the rewind/fast-forward speed on a connected DVR? Or am I misinterpreting something?

Your DVR forward/rewinds faster because of your TV? It is all hallucinations.

My TV is a " 46 " serial number, which fortunately doesn't have issues. BUT, Vizio has NOT contacted me regarding the issues they are having.

My set is working great and I just recommended to a friend in NJ that he buy one. He did yesterday through Amazon for $888.00. Today Amazon has the price back up to $999.00.

I also have a S/N 46 and have not been contacted by Vizio.

I have had limited problems up to this point, noted by my posts in this thread, with the voice sync becoming more noticeable recently. I'm riding it out for now.

I doubt Vizio has any intention of chasing down every owner to hold their hand over this. The problem has not affected all units, most have failed in the first few months of service. I would guess if it's going to fail because of this defective chip it will do so sooner rather than later at which point most sentient beings will pick up the phone and call Vizio.

Vizio's "Special Bulletin" states otherwise:

"VIZIO is proactively communicating with its customers through direct contact with registered owners, through VIZIO’s retailers and through online and social media about the potential issue, what to look for, and how to reach VIZIO’s dedicated support team to receive help."

The "Special Bulletin" also states: "VIZIO has promptly notified its customers of the possible issue so that affected users can have their units repaired or replaced free of charge."

The definition of "proactive" is "acting in advance to deal with an expected difficulty; anticipatory"--not waiting until after the problem happens. I think all of this implies that they have notified all registered customers in the affected serial number range of the possible problem. Apparently, that is not the case.

I had a positive feeling about Vizio before getting my TV. My feeling went negative when my TV failed, and it became very negative after getting the run-around from their support department. Then, I was more optimistic when they released the bulletin, but my feeling has gone a bit negative again now that I realize they are not following through with their promise to inform affected owners. Very sad.

through VIZIO’s retailers and through online and social media

Where does it say Vizio is going to pick up the phone and call you or write you a letter? You are aware of it what more do you want?

Ummm, the six words before the part you quoted out of context: "through direct contact with registered owners". They have the email addresses and other contact information, as well as the serial numbers, for the customers who registered, and I think they are probably technologically capable of sending the special bulletin by email to everybody on that list. It just doesn't seem like a great deal of effort, particularly because they said they were promptly and proactively contacting registered owners directly.

Had my Vizio for 90 days now (serial # 41) and in the past week or two I have been noticing clouding and pixelation (the best work I can use to describe, see photos) during black/dark scenes.

Contacted Vizio and sent them these pics as well, and they are sending me a new unit in 10-14 business day. Very easy to work with and they were very friendly. Glad they made it an easy process.


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Photos taken during Dark Knight Rises.

"through direct contact with registered owners through VIZIO’s retailers and through online and social media

OK if it helps you understand exactly what they are saying let's put those words in as well, still says the exact same thing.

Finally finished my basement renovation project-my 49 serial number Vizio is still going strong!



The lack of sharpness in the picture is the camera, not the TV-I wasn't using a flash because it was washing everything out and the motion capture wasn't that good as a result-I'm no pro photographer. The full writeup on the project is here for anyone who's interested:

http://www.avsforum.com/t/1459690/three-year-family-room-project-finally-done
Edited by Badfish740 - 2/22/13 at 11:44am

Got my replacement set today, S/N WAP07

The picture seems better than the 2x 46 and 2x 47 S/N I had previously. Significantly less clouding on the black screen, and these are right out of the box.

I haven't had a chance to put in some custom settings for picture yet, but I will report back.

This has devolved into a parsing or words, but from the bulletin: "VIZIO is proactively communicating with its customers through direct contact with registered owners, through VIZIO’s retailers and through online and social media about the potential issue, what to look for, and how to reach VIZIO’s dedicated support team to receive help."

I think any reasonable person (in the legal sense) would interpret that sentence as follows:

Vizio is using three methods to communicate with its customers whether or not their TVs have lost their picture yet: (1) through direct contact with registered owners of the TVs, (2) through the retailers that sell the TVs, and (3) through online and social media. And Vizio is providing three types of information with each of the three methods: (1) what the potential issue is, (2) what to look for to identify the issue, and (3) how to reach Vizio support for help.

Even if you remove commas and context and try to twist that sentence into something you wish it says, there is no way that "direct contact with registered owners" can be carried out through retailers and online media. If Vizio did not intend to proactively directly contact registered owners about the potential issue, then they should have just left that part out of their bulletin.

I'm pretty sure it means what it says. I don't think you'll be getting a letter or a phone call from Vizio. But there's a good chance you'll get it through a Vizio retailer, or online or perhaps through social media.

Is this a possible solution:
Why not just pick up the phone and call THEM and get yourself and your set on record instead of waiting for them to contact YOU, insuring to some degree that you haven't "fallen through the cracks"?

VIZIO:
PHONE: (877) 698-4946 (1-877-69-VIZIO)

Gene

It is not reasonable to think that retailers like Costco, let alone Walmart and the rest, would be willing to send Vizio's bulletin to all of the customers who bought the TVs at their stores, even if it were possible. How many here have received that bulletin from the retailers where they bought their TVs? I haven't and don't expect to. The extent of the retailer portion of the initiative was likely the exchange of defective stock that has been widely reported here, which I give credit to Vizio for doing.

I (and others on this forum) know about the bulletin, because somebody (I believe iautotron) posted a link to Vizio's Twitter announcement of it. However, that tweet has long ago fallen off the bottom of their Twitter page, and I see no evidence of it on Vizio's Facebook page. Also, Vizio has only ~146,000 followers on its Facebook page and ~12,000 on its Twitter feed, and how is Vizio going to use other online media to magically find their customers? That's all silliness.

The other 99% of Vizio's customers are not aware of the bulletin. If their TVs fail within the (known to them) one-year express warranty period, they will get their TVs repaired like any other problem TV during that time. However, for the TVs that fail in the second year, it is only a proportion of customers who will be resourceful enough to discover that there was a warranty extension due to the defective chip assembly.

If Vizio would just do what they said they would do and directly contact all registered customers (e.g., send them an email with the bulletin), then the customers would know they are covered in the second year. And Vizio could probably send that email using less man-hours of effort than we have expended debating it here.

A

Giving credit where credit is due splinke, that link was posted by forum member EricWilley in his post a couple of weeks ago, which I myself responded to here.

Bottom line, it's communication like this that keeps us all abreast of what's going on within our Vizio 60" E601i-A3 community, so thanks goes to EricWilley for the heads-up.

Gene

Thanks for correcting that and to EricWilley. I guess I remembered your reply rather than his original post. We may disagree about what Vizio should do to inform its customers, but we can all agree that forums like this are very valuable to share information and help others...and perhaps even hold Vizio's feet to the fire a bit?

Looks like a real nice job!

rick

My Vizio went black last night. S/N 44, bought at Wal-Mart on Thanksgiving Day. Called Vizio, 5 minutes on phone. New set in 8-11 business days. No run around on their end.
Edited by jeffloby - 2/24/13 at 3:11am

Just got me Vizio today at BB...very good deal, they matched the $799 price this Pres week at BJ's...
set up was simple, picture wonderful....

QUESTION - My S/N is LFTRN WAP0217189...does anyone know what this means?
I thought all the numbers were in the 40's???

Serial WAP 02 means that your TV was made in 2013 on the second week of January. The 2012 TVs were made with the WAN designation.

Thanks...any known issues with this production?

Hi guys I'm having trouble getting mine to show 1080p. I have my PS3 hooked up via HDMI 1.4 and every game I play or blue ray I watch, if I hit info while the movie is playing it says 1080i. I was watching Avengers this morning and I know it's 1080p, so i hit info on my Vizio remote and sure enough it says 1080i. Am I missing something??? How do I get it to say 1080p!!

i noticed lip-sync with my WAN49 i just got from amazon. Note, it was only on netflix that i have noticed. i went to +3 and it was ok.\

latest firmware too

Has anyone else had to adjust their horizontal and vertical size to +2? I noticed today that without that there was a tiny bit of screen not being used on all sides.

Yeah when I put in the Dark Night rises on bluray there was a green line all the way across the bottom. I had to go in and adjust the horizontal size.