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Vizio E601-A3 Owners Thread - Page 93

post #2761 of 3777
Quote:
Originally Posted by Urban309 View Post

Hello... I have a question... After the update is anyone elses tv making a popping sound when you turn it on through a sound bar hooked up through the RCA audio out jacks?

The other thing that I noticed is that the Vizio logo when you first turn on the tv seems much dimmer for me now, as it was bright before the update, is this true for everyone else with this update?
and why did I have to go through and power cycle my tv and why did this update reset all my TV settings including picture/calibrations!?!

I'm having the same popping sound on mine as well. I get it once when I turn on the TV and once when I turn off the TV. I am using the analog audio out to a receiver, and it's quite noticeable. Has anyone solved this without resorting to the optical out?
post #2762 of 3777
I'm on my third Vizio E60. I'm sick of this. I just got the update to 2.0.21.. and once again from no issues, I now have lip sync issues. Is there a way to revert these updates or install old firmware?
post #2763 of 3777
Quote:
Originally Posted by devlynsyde View Post

I'm on my third Vizio E60. I'm sick of this. I just got the update to 2.0.21.. and once again from no issues, I now have lip sync issues. Is there a way to revert these updates or install old firmware?

You should either take it back and get a Sharp or something or do a reset.
post #2764 of 3777
I wish I could take it back, original purchase was back in November so I don't think returning is a possibility. I called Vizio and what they "can do for me" is send out a tech, but can not refund me or offer an extended warranty. I love this TV when it works, and i used to think Vizio was a solid company.. that changed when they can't offer an extended warranty on a product that they have agreed to be faulty two times already.. and now having the same issue again.

Will try a system reset, see if maybe it sticks this time.
post #2765 of 3777
-Picture settings menu---
Picture Mode: Vivid
Backlight: 56
Brightness: 45
Contrast: 80
Color: 60
Tint: 0
Sharpness: 7

---Size & Position sub-menu---
[no change]

---Color Temperature sub-menu---
Color temperature: cool
Red Gain: 118
Green Gain: 128
Blue gain: 120
Red offset: 127
Green offset: 125
Blue offset: 128

--Advanced Picture submenu---
Smooth motion effect: OFF
Real Cinema Mode:OFF
Noise Reduction:OFF
Color Enhancement: Rich Color
Adaptive Luma: Medium
Film Mode: OFF
Backlight Control: OFF
Ambient Light sensor:
OFF
post #2766 of 3777
Quote:
Originally Posted by iautotron View Post

.
If anyone's done some serious photography, I compare the effect of that (default) Ambient Light Sensor setting at Medium to using a Neutral Density Filter or Contrast Filter on a lens or in Photoshop on pics of a sunny day to reduce the contrast in their landscape photos. Now that I've turned that to OFF, I see the previous and excellent quality of the picture has returned and I was able to reduce the contrast setting back to where it was before the update.

What the heck was Vizio's Engineers thinking when they incorporated that into their Firmware updates? rolleyes.gif

Gene smile.gif

WOW! Thanks for this. I just turned off my ambient light sensor, and it's like a new TV! Can't take my eyes off the thing. Fantastic!
post #2767 of 3777
Quote:
Originally Posted by Larry Vogel View Post

WOW! Thanks for this. I just turned off my ambient light sensor, and it's like a new TV! Can't take my eyes off the thing. Fantastic!

I agree 100%! This forum has been very helpful in many ways, but this particular tip is the best yet! Also, the new Skype app is fantastic--I have found it much more convenient to make Skype calls with the Vizio app than having to deal with my computer.
post #2768 of 3777
Quote:
Originally Posted by Steve6611 View Post

Also, the new Skype app is fantastic--I have found it much more convenient to make Skype calls with the Vizio app than having to deal with my computer.

Curious, what camera are you using for that? The Vizio branded one? Or can you use any USB camera?
post #2769 of 3777
Quote:
Originally Posted by stonedauwg View Post

Curious, what camera are you using for that? The Vizio branded one? Or can you use any USB camera?

I'm using the Vizio XCV100 camera. My understanding is that you can't just use an "off the shelf" camera--it has to be the Vizio-branded camera.
post #2770 of 3777
Quote:
Originally Posted by Larry Vogel View Post

WOW! Thanks for this. I just turned off my ambient light sensor, and it's like a new TV! Can't take my eyes off the thing. Fantastic!
.
Well, let's give credit where credit is due... wink.gif

While this Ambient Light Sensor setting may have been mentioned in previous posts (and just went over my head), it was not until Tony1 posted this post in answer to mine that it really got my attention to the possibility of this being the culprit, and sure enough, to echo your sentiment: "WOW!", it was an entirely different TV experience once I turned it OFF.

So, once more to the entire community who have had their Firmware updated to version 2.0.21:
.
CHECK YOUR AMBIENT LIGHT SENSOR and MAKE SURE IT'S OFF!

Post back if you found it made a difference as it has for many of us here.

Gene smile.gif
post #2771 of 3777
Is there any downside to leaving the sensor off? I only ask because I'm sure it was engineered for some reason - even if obviously the picture looks "better" without it on as many have testified to. I don't know enough about the science of these new LED back (side) lit sets to know if longevity of the back lighting is an issue like it is in a traditional projection florescent back-lit set. Won't turning off this sensor, which dims the lighting, decrease the longevity of the LEDs? Or is that just not an issue with modern LED screens? Not arguing with picture quality being better without it, just wondering what the long term consequences are of telling everyone to leave it off.
post #2772 of 3777
This may not be the place to ask, but I plan on mounting the Vizio above the mantle on a brick wall. And, no we don't use the fireplace (Dallas - too hot).

After mounting, I need to route the various wires in a raceway of some sort, and it will need to make one outside turn (or corner) and one elbow turn. I have not found any commercially made products that are large enough to carry 8 different wires and have the pre-molded corner products.

So, anyone know where to look?

Thanks!

ps. I have the new 2.0 update as well, and the audio pops at startup too. (analog audio)
post #2773 of 3777
Quote:
Originally Posted by schex View Post

Missed the update???
My wife came out to the garage to get me, because the TV was asking for stuff.
No problem I said must be the update!
By the time I got in the house the TV was on, not asking for anything.
Still at 1.1.5
what gives ?restart did nothing still at the old setting.
She didn't remember what it asked rolleyes.gif

BUMP
So this happened to no one else?
Actually I am not surprised as this is pretty normal considering the tech savvy of my wife LOL
post #2774 of 3777
Quote:
Originally Posted by stonedauwg View Post

Is there any downside to leaving the sensor off? I only ask because I'm sure it was engineered for some reason - even if obviously the picture looks "better" without it on as many have testified to. I don't know enough about the science of these new LED back (side) lit sets to know if longevity of the back lighting is an issue like it is in a traditional projection florescent back-lit set. Won't turning off this sensor, which dims the lighting, decrease the longevity of the LEDs? Or is that just not an issue with modern LED screens? Not arguing with picture quality being better without it, just wondering what the long term consequences are of telling everyone to leave it off.
.
Ok, this is a good question and one deserved of a call to Vizio Technical Support....which I just made.

Spoke with "Holly" for about 30 minutes about this subject and brought her up to date on the Firmware Update's effect on the Ambient Light Sensor's setting and our viewing experience and I'll paraphrase what she told me:
Quote:
Originally Posted by "Holly@VizioTechnicalsupport 
"As far as I know, turning off the Ambient Light Sensor will NOT shorten the life of the TV or LED's, in fact I have that turned off on my set also, as well as the Adaptive Luma setting. Thank you for your call and I will pass this information along to the department responsible for the Firmware settings and if there is any concern, I will call you back."

Holly's operative phrase: "As far as I know..." (these Tech Support people, of course, are not Engineers).

She also suggested if I go to Vizio.com and on the bottom clicked on "Contact Us" and then on that page on the bottom right, find "Give Feedback", I could post this information/concern there and Vizio people read those posts frequently during the day and will respond if they feel there is a need.

There was much more to our discussion, but this was her response to my question in a nut shell.

I think it would be a good idea if someone else here would also make a call to Vizio just to get verification in the form of a second opinion of what Holly told me.

VIZIO:
PHONE: (877) 698-4946 (1-877-MY-VIZIO)
Hours of Operation:
Mon-Fri: 6am-9pm PST
Sat-Sun: 8am-4pm PST


Gene smile.gif

btw...I invited Holly to check out this forum where she could get some excellent opinions of Vizio and this particular set and see exactly what prompted my call, but, according to her: "We are not allowed to visit any online forums while on the job." So, I said something like "Well, maybe when you're at home tonight you might want to surf yourself to http://www.avsforum.com/t/1433329/vizio-e601-a3-owners-thread/ and take a look at what Vizio owner's think about Vizio and the technical support we receive. (I sense she was noting the link and will do exactly that later on...she's in South Dakota.
Edited by iautotron - 7/15/13 at 1:55pm
post #2775 of 3777
Quote:
Originally Posted by schex View Post

BUMP
So this happened to no one else?
Actually I am not surprised as this is pretty normal considering the tech savvy of my wife LOL
.
This Firmware Update to 2.0.21 is still making the rounds (I just got mine about a week ago) but I have no way of knowing when it's completed updating all the sets out here. I'm not sure what you missed, but eventually you should be getting yours at some point when you fire up the set. But, it is rather curious as to exactly what it was that you missed. As far as I know, the only communication between Vizio and our sets would be a Firmware Update.

Gene smile.gif
post #2776 of 3777
Good work iautotron. Maybe someone with more scientific knowledge can explain how/if LED lighting is different than traditional last gen HDTV lighting, until then I'm going to turn my setting off like everybody else and take the Vizio reps word for it. I know LEDs in general last longer than florescent bulbs, so we're probably all good.
post #2777 of 3777
Quote:
Originally Posted by stonedauwg View Post

Good work iautotron. Maybe someone with more scientific knowledge can explain how/if LED lighting is different than traditional last gen HDTV lighting, until then I'm going to turn my setting off like everybody else and take the Vizio reps word for it. I know LEDs in general last longer than florescent bulbs, so we're probably all good.
.
I remembered Holly mentioning she also turned off her Adaptive Luma setting, which, upon checking where I had previously posted my "Personal Settings" in this thread, I had it turned OFF, probably at the advice/suggestion of others...

well, just now checking my settings, I find it was set to "Strong", something I would not have done without knowing the reason so, I do believe this may also have been reset by the recent Firmware update. When I turned it off just now, and just when I thought the picture couldn't get any better, I did see an improvement (to my eye of course). Like to hear some feedback about this setting also, like: what is it supposed to do? Check yours, what was it set at? Did turning it OFF improve your image any?

Gene smile.gif
post #2778 of 3777
Quote:
Originally Posted by iautotron View Post

.
This Firmware Update to 2.0.21 is still making the rounds (I just got mine about a week ago) but I have no way of knowing when it's completed updating all the sets out here. I'm not sure what you missed, but eventually you should be getting yours at some point when you fire up the set. But, it is rather curious as to exactly what it was that you missed. As far as I know, the only communication between Vizio and our sets would be a Firmware Update.

Gene smile.gif

Thanks - she only said it was asking for something - of course she doesn't read what it says but takes that as a prompt to get me to "fix it"
When I got in the house it was on and working normally, checked and no update,
she of course says "of course it's working NOW, but really it wouldn't work and was asking me stuff.."
haha
post #2779 of 3777
Tony 1 and any others that may be able to help,

I tried your settings, but REAL CINEMA MODE is set to PRECISION, it is greyed out and I cannot change it or turn it off.

Thanks in advance for any assistance.

The Jamm
post #2780 of 3777
Quote:
Originally Posted by THE JAMM View Post

Tony 1 and any others that may be able to help,
I tried your settings, but REAL CINEMA MODE is set to PRECISION, it is greyed out and I cannot change it or turn it off.
Thanks in advance for any assistance.
The Jamm
.
I've noticed before that this was greyed out in my settings also (in the OFF position).
I venture to say this is the same on everyone's set so, I would just ignore it.

btw...re: that Adaptive Luma setting I mentioned in previous threads that apparently was reset (to STRONG on my set) as the result of Firmware Update 2.0.21, now that I've had a chance to play with it, I've settled on the LOW setting as being optimal on my set.

Gene smile.gif
post #2781 of 3777
Thanks much for the prompt reply.
post #2782 of 3777
Hey y'all!

Just to throw an updated menu of my recent personal settings from my set into the mix, here are mine below...

It's funny, but with all those Picture Modes to choose from:
Custom, Standard, Movie, Game, Vivid, Football, Golf, Basketball, Baseball
I use just two of them, Custom and Standard, that I have set to my personal preferences and find they work with any other program, sport, movie, etc. that I choose to watch. Weird eh?

Ok, for right now, this is what I'm using as I watch the All-Star Home Run Derby ("WOW!"):

~~ Picture settings menu ~~
Picture Mode: CUSTOM
Backlight: 80
Brightness: 40
Contrast: 80
Color: 40
Tint: 0
Sharpness: 5

---Size & Position sub-menu---
[no change]

~~ Color Temperature sub-menu ~~
Color temperature: CUSTOM
Red Gain: 128
Green Gain: 128
Blue gain: 128
Red offset: 128
Green offset: 128
Blue offset: 128

-~~ Advanced Picture submenu ~~
Smooth motion effect: OFF
Real Cinema Mode: Greyed Out in "OFF"
Noise Reduction: OFF
MPEG NR: OFF
Color Enhancement: NORMAL
Adaptive Luma: LOW
Film Mode: OFF
Backlight Control: OFF
Ambient Light sensor: OFF


These are offered as suggestions only for you to try, and in no way do I imply they would absolutely work on your set (for reasons of electronic component tolerance variables, provider variables, programming variables, etc. I mentioned ad nauseum previously). We're all "within tolerance', but it doesn't mean that all of our sets produce exactly the same quality picture. I mean, if one set of settings worked the same on each and every set, there would be no need for Vizio to give us the option of being able to change them.

Gene smile.gif
post #2783 of 3777
Quote:
Originally Posted by THE JAMM View Post

Tony 1 and any others that may be able to help,

I tried your settings, but REAL CINEMA MODE is set to PRECISION, it is greyed out and I cannot change it or turn it off.

Thanks in advance for any assistance.

The Jamm

As long as the "smooth motion effect is set to "OFF" then it makes no difference.. But, in case you have a touch of OCD as i do, then just Set the "smooth motion effect" to Low, then that will allow you to set the "real cinema mode" to OFF. then just simply go back to the "smooth motion effect" and set it to "off". Which won't make any difference in picture quality because the Real cinema mode is set to work off of the ""Smooth motion effect" anyway.. biggrin.gif
post #2784 of 3777
Quote:
Originally Posted by iautotron View Post

Hey y'all!

Just to throw an updated menu of my recent personal settings from my set into the mix, here are mine below...

It's funny, but with all those Picture Modes to choose from:
Custom, Standard, Movie, Game, Vivid, Football, Golf, Basketball, Baseball
I use just two of them, Custom and Standard, that I have set to my personal preferences and find they work with any other program, sport, movie, etc. that I choose to watch. Weird eh?

Ok, for right now, this is what I'm using as I watch the All-Star Home Run Derby ("WOW!"):

~~ Picture settings menu ~~
Picture Mode: CUSTOM
Backlight: 80
Brightness: 40
Contrast: 80
Color: 40
Tint: 0
Sharpness: 5

---Size & Position sub-menu---
[no change]

~~ Color Temperature sub-menu ~~
Color temperature: CUSTOM
Red Gain: 128
Green Gain: 128
Blue gain: 128
Red offset: 128
Green offset: 128
Blue offset: 128

-~~ Advanced Picture submenu ~~
Smooth motion effect: OFF
Real Cinema Mode: Greyed Out in "OFF"
Noise Reduction: OFF
MPEG NR: OFF
Color Enhancement: NORMAL
Adaptive Luma: LOW
Film Mode: OFF
Backlight Control: OFF
Ambient Light sensor: OFF


These are offered as suggestions only for you to try, and in no way do I imply they would absolutely work on your set (for reasons of electronic component tolerance variables, provider variables, programming variables, etc. I mentioned ad nauseum previously). We're all "within tolerance', but it doesn't mean that all of our sets produce exactly the same quality picture. I mean, if one set of settings worked the same on each and every set, there would be no need for Vizio to give us the option of being able to change them.

Gene smile.gif

Your setting is pretty cool. The whites on it are a bit hard on my eyes. (but that's just me). I have the disney Wow calibration bluray, and I am going to try to see if it allows to me improve upon my original posted settings..
post #2785 of 3777
Set my tv to same exact settings.Never seen a more beautiful pic.
post #2786 of 3777
Quote:
Originally Posted by Tony1 View Post

As long as the "smooth motion effect is set to "OFF" then it makes no difference.. But, in case you have a touch of OCD as i do, then just Set the "smooth motion effect" to Low, then that will allow you to set the "real cinema mode" to OFF. then just simply go back to the "smooth motion effect" and set it to "off". Which won't make any difference in picture quality because the Real cinema mode is set to work off of the ""Smooth motion effect" anyway.. biggrin.gif
.
I never connected the dots between REAL CINEMA MODE (being greyed out) and its connection to the SMOOTH MOTION EFFECT setting until now.

Once I took Smooth Motion Effect from the OFF position, I saw that my Real Cinema Mode was no longer greyed out and I was then able to change its setting. With that being said however, I still keep Smooth motion effect: OFF and Real Cinema Mode: OFF...unless and until I find out they can enhance my viewing experience even better than it is right now.

But it's good to know these things, and another reason why we have this thread.

Gene smile.gif
post #2787 of 3777
.
Vizio Responded to my Question Re: Ambient Light Sensor Setting

Yesterday I went to Vizio dot com/Contact Us and posted this (short version):
Quote:
Originally Posted by iautotron 
"There has been much discussion in an online forum I attend with a thread dedicated to the Vizio E601i-A3 regarding the result of the recent Firmware Update to 2.0.21 which, for one thing, many of us find that it (unbeknownst to us) resets the Ambient Light Sensor to Medium, a setting we feel negatively affects the quality of the image on the screen, which improved greatly once it was set back to "OFF".

Vizio emailed me back this morning:
Quote:
Originally Posted by Vizio-Customer-Support 
.
Dear Valued Customer,

Thank you for your recent inquiry with VIZIO. I would be more than happy to help you with your concern. Here at VIZIO we do offer best in class technical support.

Vizio greatly appreciates all of the useful suggestions you have made in ways to improve our product.

I will pass this information along to our product management team to ensure that all possibilities are explored when options for enhancement are considered to make our products even better.

Again, thank you for taking the time to provide us with your feedback.

If you need any additional assistance feel free to contact VIZIO at 1-877-878-4946 or chat with us at chat.vizio.com

Thanks and have a great day!

Ava Sweum
VIZIO -The Home of Entertainment Freedom for All
800 Stevens Port Drive Suite DD750
Dakota Dunes SD 57049


Ok, so we had our day in court...let's see if Vizio acts on it in the future, or if perhaps they contact me again.

Gene smile.gif
post #2788 of 3777
Regarding the ambient light sensor and the question of why the Vizio engineers would even incorporate this feature at all, I'm guessing that it has more to do with marketing than with engineering. I can just imagine the marketing folks talking to the engineering folks about this:

Engineers: "The ambient light sensor really detracts from the overall viewing experience. The picture is much better without any adjustment for ambient light."

Marketing: "But the other brands have this feature, so we have to! A customer making a decision about which brand to buy will hear the sales guy say that brand (fill in the blank) automatically senses the light in your room and adjusts the picture brightness accordingly, but this Vizio set doesn't have this feature so it stays at the same level of brightness all the time. Of course the customer will buy our competitor's product!"

Engineers: "But the picture is way better without it!"

Marketing: "Who cares! We're in business to sell products, not niggle over picture quality."

Engineers: "OK you win. We'll include an ambient light sensor. But it's stupid."

Marketing: "No one ever went out of business underestimating the intelligence of the customer."

But that leaves the question of why, oh why, did the firmware update reset the light sensor to medium? Maybe because some customers will be looking to see if the brightness adjusts in response to ambient light levels? It's more important that they see that this (useless) feature is working than to have a high-quality viewing experience? If after the firmware update they didn't notice it doing this, there would be a rash of calls to Vizio support bleating about broken ambient light sensors?

If so, score another win for marketing at the expense of quality.

OK, now back to your regularly scheduled forum....
post #2789 of 3777
Quote:
Originally Posted by Larry Vogel View Post

Regarding the ambient light sensor and the question of why the Vizio engineers would even incorporate this feature at all, I'm guessing that it has more to do with marketing than with engineering. I can just imagine the marketing folks talking to the engineering folks about this:
.
tongue.gif
.
I've envisioned similar scenarios regarding the answer to "What were they thinkin' ?"

Whatever it is, at least with the terrific feedback in this forum, we're able to "police" their actions and react accordingly and "fix" whatever was broken by their (reckless?) incorporation of picture setting adjustments in their Firmware updates. Without someone like Tony1 et all pointing out the change in the Ambient Light Sensor from update 2.0.21, I might still be wondering "what happened" to the great picture quality I've come to brag about since first getting this set.

Now, with future Firmware updates, we can scrutinize a little more closely just what the changes are that affect us, and come to a general consensus as to how beneficial, or not, those changes are...and what to do about them.

Bottom line: I like Vizio, I like their product, and I like their Customer Support...
I just question their logic with decisions such as the one we're having under discussion right now.

Gene smile.gif
post #2790 of 3777
yes.I will put it through a good test this weekend while watching football. mpAE
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