I think I may have posted before about what to me is a critical lack of functionality in the Vizio Amazon streaming app that puts Amazon Prime customers at a disadvantage (Amazon Prime costs 79 bucks a year, and give unlimited streaming of thousands of movies and tv shows from their libaray, along with free -day shipping on orders). Specifically, the Vizio app doesn't allow the user to view their "watch list", which is sort of like the Netflix instant queue (recently renamed "my list"). This only affects those of us who subscribe to Amazon's Prime service and get free streaming...regular Amazon customers get to see a list movies etc that they've purchased or rented.
So...I wrote to Vizio to ask them about this, and I got back this canned response. Basically, thanks for your input, your opinions are valuable, now shut up and leave us alone. I find myself wishing they'd just be honest and say something like "we're not willing to fix this now or maybe ever, so you're out of luck."
Note under the customer service rep's signature is the tag line: VIZIO -The Home of Entertainment Freedom for All.
Other smart TV's (e.g., Samsung) do have this functionality.
Here's the response and my original inquiry:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you within 168 hours.
Thank you for allowing us to be of service to you.
Response Via Email (Ava)10/24/2013 09:05 AM
Dear Valued Customer,
Thank you for your recent inquiry with VIZIO. I would be more than happy to help you with your concern. Here at VIZIO we do offer best in class technical support. We do not have information on any upcoming updates at this time.
Vizio greatly appreciates all of the useful suggestions you have made in ways to improve our product. I will pass this information along to our product management team to ensure that all possibilities are explored when options for enhancement are considered to make our products even better. Again, thank you for taking the time to provide us with your feedback.
If you need any additional assistance feel free to contact VIZIO at 1-877-878-4946 or chat with us at chat.vizio.com
Thanks and have a great day!
VIZIO -The Home of Entertainment Freedom for All
800 Stevens Port Drive Suite DD750
Dakota Dunes SD 57049
visit us: www.vizio.com
Twitter : www.twitter.com/viziotv
Comment: RE: Amazon streaming app on Vizio Smart TV's does not allow access to customer's Amazon Prime watch list.
Hi...I own 2 Vizio Smart TV's, and I love them except for one big thing: The Vizio Amazon streaming app does not provide access to my Amazon Prime watch list.
This means every time I want to watch something from Amazon Prime streaming on my Vizio TV, I have to go in and browse the entire library to find the video I want, rather than just go to my watch list where I've already placed them. Honestly, it's such a hassle to do this that I end up watching something on Netflix instead and just not using my Prime streaming service.
The current Vizio Amazon app is so difficult to navigate for Prime streaming that it's in effect useless. Any chance you can put adding this functionality on a fast track with your developers? Please? Thanks much! --LV