Originally Posted by My Dream
So even if the unit was not purchased from an authorized dealer and out of warranty, they would still give tech support?
In my experience, yes, but you should not expect levels of support that a dealer would get...
I also wasn't aware that they did repairs, was the repair to your tuner reasonably priced?
Any of these companies will do repairs. Whether it makes sense or not economically for you will depend. In my specific case I had a dealer demo unit and they treated me quite well.
I'm wondering if $2000.00 is more than reasonable to pay for a new 2 year old NuVo GC? Would I need to update the software/firmware?
That sounds a bit high to me for a "new old stock" piece, with no warranty. DIY pricing from my authorized dealer was not that much more than that (3 years ago - pricing has gone up since then, but that won't matter in this case). It is in the range of what they go for on eBay. But if you can check it out before buying and/or return it, it's not a horrible deal. Test the unit, make sure all the keypads work, and the rest is up to luck...
I haven't heard of a lot of failures with the units themselves. I have seen reports of new keypads that were 'defective' (not very responsive, or too sensitive, etc.), hence why I'd suggest checking them all out (which will take some time). But even if you had a bad keypad, those can be purchased so not the end of the world.