Let me tell you about my experience with Roman and Ultimate Home Entertainment (http://www.rtheaters.com/
I emailed Roman with some questions about width, prices, etc. I got a response back within 10 min. Actually, EVERY time I have emailed him, I have gotten a response back within 10 minutes. I ordered the Fusion Escapes (http://www.rtheaters.com/FusionCollection/FC-Escape-1019.html
) and they were shipped out THAT DAY by Roman and I got them within 4 days. I hooked everything up and one of the chairs had an intermittent issue that would cause the chairs electronics not to work properly (would stop reclining/cooling/etc. ). I notified Roman who had someone sent out (this took a little time as I had gotten my order in Dec 18 and was leaving on vacation the 22nd. So, when I got back around the 3rd, he had someone out that checked the chair and let Roman know what was wrong. Roman sent the part THAT DAY and I got it 4 days later. The gentleman came out and put the new part in and they have been working perfectly ever since.
These things are COMFORTABLE. I have spent an entire Sunday in one watching movies without issues. I highly recommend Roman. We all know things can and do go wrong with moving parts. But having the Customer Support like what I got is priceless.