I just bought a Marantz NR1402 AVR and am trying to program the Comcast remote (platinum color, 3 function) to control the volume of the AVR.
The 5-digit setup code given by the Comcast remote instructions is 30189. Obviously this does not work. I've searched the web and plugged in every 5 digit code for Marantz/Comcast that I could find. No help.
I called Marantz and was told that, first, this was not a problem - I should just buy a universal remote. Second, the issue is that Comcast does not include the codes in their remote and its not Marantz's problem. The "tech" also seemed surprised that other brands were controlled by the Comcast remote - 31 in total just in the manual.
Not exactly the answer I was hoping to receive. Other than lousy customer support, which will result in me returning their AVR to the retailer if the issue is not resolved, I am finding it difficult to believe that Comcast's remote does not support Marantz gear - especially when the remote manual list one code for it - 30189.
There is also a method to find the remote code using the remote's search feature, but this also has not resulted in success.
And, as politely as I can say it, suggestions that I buy a universal remote are not helpful. I own 16 of them. I use them throughout my home to control a myriad of devices via a whole house audio system. I custom programmed three Pronto Pro remotes, so I understand the technology. This is a room that is used by my wife and kids and the Concast remote is the easiest way for them to do it.
The Marantz NR1402 is a nice little AVR, and does a nice job. However, it's going to be replaced by something else if I can't find the correct codes.