Many companies do not allow users to upgrade firmware for many reasons. Epson did this for many years before they changed and Sony often does the same with their projectors. The upgrade procedure requires special cables and some knowledge beyond just upgrading via a usb port. I would suggest that before you return the unit you should request that Benq update the firmware. They will pay shipping both ways. According the box you probably have 102 firmware on your unit. I had the same codes on my box.
post #1291 of 4928
1/15/13 at 3:55am