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BenQ W1070 : DLP Full HD, 3D Ready with lens-shift for 1000$ - Page 60

post #1771 of 8507
Quote:
Originally Posted by rwestley View Post

Give BenQ a call 1-866-600-2367. That should speed up the process. As for a quick replacement and for a prepaid return label.
It seems that when the made the small changes from 102-103 they created a fan shut off problem I would also suggest than any one with firmware 103 and even 102 check your units immediately to be sure your fan stays on for about 90 seconds after you shut it off.

Yep, that's the number I called. The rep emailed me the RMA request form, and said I needed to fill it out and submit it. I may call again just to make sure things are proceeding.

Just so my posts aren't consistently negative, I will say about the projector that the 45 minutes that I watched it before I discovered the problem knocked my socks off. Simply astonishing picture for such an inexpensive device.
post #1772 of 8507
BenQ's poor quality control and less than stellar customer service is widely known. Ya' pays yer' money and ya' takes yer' chances. Fingers crossed the unit I ordered from PP is problem free.
post #1773 of 8507
Quote:
Originally Posted by elmermccurdy View Post

Yep, that's the number I called. The rep emailed me the RMA request form, and said I needed to fill it out and submit it. I may call again just to make sure things are proceeding.

Just so my posts aren't consistently negative, I will say about the projector that the 45 minutes that I watched it before I discovered the problem knocked my socks off. Simply astonishing picture for such an inexpensive device.

Did Benq say they are sending you a new 1.04 unit? Or and you returning it and waiting for them to repair / update to 1.04?

I'm going to test my shutoff tonight to make certain the fan isn't a problem with my 1.03 projector. If it is, I might just see if BB can swap it out for a 1.04. They likely don't have 1.04 units in stock at this point, but I would think they should be in stock soon. It might be easiest to ask Benq if they can tell which date code (as shown on the box) would indicate the newer firmware.

The Benq rep I talked to said that NOT ALL 1.03 units have the cooling problem. So, some machines might need a repair in addition to needing firmware support. I want to check my brightness flicker by swapping out some cables and changing the surge protector - just to be certain that this other potential 1.03 issue isn't on my end.

Ian
post #1774 of 8507
I just shot Projector People an email asking if they would also confirm the firmware as 1.04 before shipment. Also threw in the fact that VA is including a couple other freebies. Never hurts to try right? I will let you know what I hear back.

I noticed on the PP website if you pay with paypal you can use Bill me later to get the 6 months no interest. I tried to run through the VA checkout and selected paypal but didn't see an option for the Bill me later. Not sure how that works but something to consider if your funds are tight.

I am definately ready to pull the trigger on this though. Coming from a Panny AE700 that has been dead for over a year I can't wait to have my theater back in action!
post #1775 of 8507
I try to avoid BillMeLater in purchases like this before you lose the protection credit cards offer. If you have Amex, use it, extends warranty an additional year, if you find it cheaper, you get credit back for the amount.
post #1776 of 8507
Quote:
Originally Posted by rwestley View Post

Give BenQ a call 1-866-600-2367. That should speed up the process. As for a quick replacement and for a prepaid return label.
It seems that when the made the small changes from 102-103 they created a fan shut off problem I would also suggest than any one with firmware 103 and even 102 check your units immediately to be sure your fan stays on for about 90 seconds after you shut it off.

Just received my unit today from VA - the unit is a Dec 2012 build with version 1.03. The fan continued to run for 90 seconds afterward shutdown.

I spun up the unit for about 40 minutes pumping Netflix and BD content from my OPPO 103. I gotta say this unit is very good and it is comfortably quiet on "low altitude" mode. High altitude mode is almost as noisy as my old Optoma HD72. I may in time build a hush box just so that I can run it in high altitude mode - I feel better trying to keep the projector as cool as possible - though it doesn't appear to get exceptionally hot. We'll see though, I sure like the low noise level.

One issue I'm going to have to keep an "ear" on is a "whirr - whirr - whirr" sound from the fan on low altitude mode. When I first turned on the unit I didn't hear it. After playing around for a while changing the menu settings for Lamp Power (Normal/Economic/SmartEco), Brilliant Color (On/Off), High Altitude Mode (On/Off), Preset Mode (Cinema/Dynamic/Standard/User 1/User 2/User 3/3D/ISF Night/ISF Day), etc..., it became obvious when I kicked it back to low altitude mode.

Still have a lot to do regarding setting up the projector and the room - but will note any issues I see as I continue evaluating the unit.
post #1777 of 8507
Hi Guys,
I can't connect fully my Imac 2011 top spec. with projector.
I can't get 1080p 3d connection only 720p or 1080i 3d connection.
I have got 1.4 version mini DP to HDMI cabel.
I want to use windows to watch 1080p 3d movies because apple isn't supporting full 3d.
Which version of the DP is this mac actually supporting? 1.1 or 1.2
As I said 1080p is fine but 1080p 3d isn't.
Thank you
post #1778 of 8507
Quote:
Originally Posted by JoeBoy73 View Post

I have the exact same build as you...I will have to double check my shutdown process this evening. I only had the pj on for about 45min last night and shutdown only once...
PJ is now installed in the ceiling. I can confirm that my PJ with 1.03 firmware is shutting down properly. At least for now....lol. Once I powered down the fan was on well over a minute. So, maybe the fan issue isn't effecting all 1.03 firmware like another poster mentioned.
post #1779 of 8507
today when I turned my projector on, the green light was just flashing. The projector did not turn on, the fan did not turn on. I tried pushing the power button again, but the green light just kept flashing. I had to unplug the power and then when I plugged it back in and hit the power button it started up. Anyone know why this happened? Firmware 1.02
post #1780 of 8507
Is it a forgone conclusion that the W1080ST WILL NOT have the same picture quality as the W1070?
post #1781 of 8507
W1070 Now $899 at Amazon:

http://www.amazon.com/gp/product/B00A2T6X0K/ref=oh_details_o00_s00_i00

Enjoy! smile.gif

Edit: Note: The link changed to showing $1218 in stock at Erwin Comp, but you can still order from Amazon proper for $899, shipping in 1 to 3 weeks.
Edited by Fripp - 1/30/13 at 1:21pm
post #1782 of 8507
Quote:
Originally Posted by Nightingale View Post

Is it a forgone conclusion that the W1080ST WILL NOT have the same picture quality as the W1070?

Seem likely given the comprises inherent with short-thow lens/tech. But considering the magic pulled to create the W1070, who knows what they pulled off with the ST?
post #1783 of 8507
Quote:
Originally Posted by Singh007 View Post

today when I turned my projector on, the green light was just flashing. The projector did not turn on, the fan did not turn on. I tried pushing the power button again, but the green light just kept flashing. I had to unplug the power and then when I plugged it back in and hit the power button it started up. Anyone know why this happened? Firmware 1.02

I think you mentioned that you just recently bought at Future Shop? If so, I would definitely get them to replace with new. They are really good with customer returns / replacements . . . on the other hand, it would be wise to contact BenQ by phone to tell them what you are experiencing. Maybe the bulb is just loose and needs to be reseated? Or maybe some other common (easy fix) is available to you through a quick call to their support team.

Good luck.

Ian
post #1784 of 8507
Quote:
Originally Posted by Keith AP View Post

Just received my unit today from VA - the unit is a Dec 2012 build with version 1.03. The fan continued to run for 90 seconds afterward shutdown.

I spun up the unit for about 40 minutes pumping Netflix and BD content from my OPPO 103. I gotta say this unit is very good and it is comfortably quiet on "low altitude" mode. High altitude mode is almost as noisy as my old Optoma HD72. I may in time build a hush box just so that I can run it in high altitude mode - I feel better trying to keep the projector as cool as possible - though it doesn't appear to get exceptionally hot. We'll see though, I sure like the low noise level.

One issue I'm going to have to keep an "ear" on is a "whirr - whirr - whirr" sound from the fan on low altitude mode. When I first turned on the unit I didn't hear it. After playing around for a while changing the menu settings for Lamp Power (Normal/Economic/SmartEco), Brilliant Color (On/Off), High Altitude Mode (On/Off), Preset Mode (Cinema/Dynamic/Standard/User 1/User 2/User 3/3D/ISF Night/ISF Day), etc..., it became obvious when I kicked it back to low altitude mode.

Still have a lot to do regarding setting up the projector and the room - but will note any issues I see as I continue evaluating the unit.

It is good to hear that not all units with 103 firmware are having the fan issue. It does seem like a random thing but it is worth watching.
post #1785 of 8507
Quote:
Originally Posted by Fripp View Post

W1070 Now $899 at Amazon:

http://www.amazon.com/gp/product/B00A2T6X0K/ref=oh_details_o00_s00_i00

Enjoy! smile.gif

Edit: Note: The link changed to showing $1218 in stock at Erwin Comp, but you can still order from Amazon proper for $899, shipping in 1 to 3 weeks.


Finally.

I must have entered at least 2 dozens price match requests the past week.

Now, where's my IRS money. Uncle Sam better hurry up.
post #1786 of 8507
Quote:
Originally Posted by Adamd View Post

For those who have used there w1070 for 3d if I was to go with a 84 inch 1.2 gain white screen in a light controlled room,with a cealing mount and the projector will be around 8 to 10 feet way. Will the 3d be bright? I have a panasonic vt50 65 inch and the 3d is ok but it could be brighter.

I also have a light controlled room with about the mount being about 8 feet from the screen. This is a very bright projector even in 3D. I think you will be very happy.
post #1787 of 8507
Quote:
Originally Posted by Fripp View Post

W1070 Now $899 at Amazon:

http://www.amazon.com/gp/product/B00A2T6X0K/ref=oh_details_o00_s00_i00

Enjoy! smile.gif

Edit: Note: The link changed to showing $1218 in stock at Erwin Comp, but you can still order from Amazon proper for $899, shipping in 1 to 3 weeks.

Any advantage getting this via amazon compared to visualapex?
post #1788 of 8507
Visual Apex will give you the Wow disk and a dust cover along with 1.04 firmware.
post #1789 of 8507
None except for super easy returns and no restock fee with Amazon. Both are great options.
post #1790 of 8507
Quote:
Originally Posted by reybie View Post

Any advantage getting this via amazon compared to visualapex?


Prime advantage if you are a member.

Amazon card, if you have one.

Easy returns, as was mentioned.
post #1791 of 8507
I did it! Went with VA just for the firmware guarantee so I don't have to deal with that later. I don't know what I'll do with the dust cover, probably include that when I ebay my HD1000U smile.gif
post #1792 of 8507
Quote:
Originally Posted by Nightingale View Post

Is it a forgone conclusion that the W1080ST WILL NOT have the same picture quality as the W1070?
Quote:
Originally Posted by Fripp View Post

Seem likely given the comprises inherent with short-thow lens/tech. But considering the magic pulled to create the W1070, who knows what they pulled off with the ST?

I'm really interested in the W1080ST and would love to see a side by side comparison with the W1070.
post #1793 of 8507
Quote:
Originally Posted by Bacon13 View Post


I'm really interested in the W1080ST and would love to see a side by side comparison with the W1070.

Same here - for my setup, in addition to doing some next-gen (kinect-like) gaming, I think I'll need a short throw pj in order to not block out the screen when I'm up and moving around...
post #1794 of 8507
Just got mine today finally. Ordered it last monday from VA. Benq had to ship it to Seattle then back to Ca to avoid sales tax. They sent it last friday. I have frmware 1.3 but the fan seems to do the full elongated shut down. Played two games in 3d. I have the TrueDepth glasses. SuperStardust on Ps3 and Blops2 on xbox. Fantasic!!! Looks amazing. Super sharp, bright and great colors. love it so far.
post #1795 of 8507
Just got off the phone with BenQ. The rep said, regarding my fan issue, "I think you just need a firmware upgrade," but then put me on hold to check. When he came back, he said they were going to go ahead and replace it with a new one. This seems to me to imply that those units that are affected probably have a hardware problem as well, or maybe it's just coincidence that the affected units have 1.03 firmware because they were manufactured during the period that 1.03 was being applied, and the firmware is not responsible for the problem at all.

RWestley's advice was spot-on. By calling, my RMA request got moved to the top of the stack, and they emailed me a return label immediately. Looks like this should go pretty smoothly.
post #1796 of 8507
Quote:
Originally Posted by elmermccurdy View Post

Just got off the phone with BenQ. The rep said, regarding my fan issue, "I think you just need a firmware upgrade," but then put me on hold to check. When he came back, he said they were going to go ahead and replace it with a new one. This seems to me to imply that those units that are affected probably have a hardware problem as well, or maybe it's just coincidence that the affected units have 1.03 firmware because they were manufactured during the period that 1.03 was being applied, and the firmware is not responsible for the problem at all.

RWestley's advice was spot-on. By calling, my RMA request got moved to the top of the stack, and they emailed me a return label immediately. Looks like this should go pretty smoothly.


Glad your replacement will be on its way to you. As you said it could just be a coincidence that most fan issues have been reported with 1.03 firmware. I do remember one person reporting the problem with firmware 1.02 so it could be a hardware issue. The best thing you will have a new one soon.
post #1797 of 8507
yeah it sounded like hardware not firmware
post #1798 of 8507
A would like to ask again about W1070 motion. Mits HC4000 was known by its great film-like motion. I know W1070 motion is fluid, but would you describe it as film-like?
post #1799 of 8507
Should everyone with 1.3 get theres replaced even if it seems fine?
post #1800 of 8507
Quote:
Originally Posted by Stuntman_Mike View Post

Prime advantage if you are a member.

Amazon card, if you have one.

Easy returns, as was mentioned.

With an Amazon card, if you pay it off within one year there is no interest. I just pressed the button...
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