Originally Posted by Stuntman_Mike
[quote name="ERuiz" url="/t/1435626/benq-w1070-dlp-full-hd-3d-ready-with-lens-shift-for-1000/6480#post_23814471"]My W1070 which I purchased from Amazon on 02/2013, has started giving me the grinding noise from the rear fan issue.I called BenQ and they said they will issue a RMA so I can ship them my projector to one of their repair facilities.Is this normal? Why not just send me another? Anyone has had issues with BenQ and their customer support under these same circumstances?BTW, everything else about my pj has been working great, until this grinding noise issue with the fan. Lamp has 550 hours on it and I've had it on SmartECO since day one with Cinema settings.Firmware is 1.04Sent from my iPad using Tapatalk HD[/quote]Ask BenQ to do a Q Xchange. What they do is send you a form that you fill out and you give a credit card. They put a hold on the card and ship you a new projector and you have a set amount of time to return the damaged one after the new one arrives. If you don't, they charge the card for the cost of the new projector.They don't mention this option unless you ask for it.
The rep I spoke to said it will be a repair job first. If the unit can't be repaired, then they will send me a different unit depending on stock availability. Even when I asked about doing what you just suggested, he still said it need to be sent it for repair. Seems like a canned response to me. This is my first exchange with a BenQ pj and so far it's not looking too promising. Let's see how it goes when I finally ship the pj out on Monday.
My previous pj was an Epson and the one time I experienced any issues with it, they did a quick exchange, no questions asked.
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