My projector is over 6 weeks old now and I did update firmware version from 1.06 to 1.08. I remember remote would work pointing towards the screen or pointing towards the projector which is ceiling mounted but for last 2 weeks, remote is erratic, it would not work at all while pointing towards the screen and while pointing towards the projector, it would not work more often then it would, the whole expreience has become frustrating specially given that the setup is in a dark room.
has this happened to anyone, is firmware change possible reason for this odd behavior, I will be trying harmony remote and see if that resolved the problem.
A few users seem to have gotten bad remotes. Give Benq a call and I am sure they will send you another one. I would also change the batteries if you have not already done so.