Just a heads up to potential future JVC customers. JVC is not honoring replacing defective bulbs that only last 500-650 hours. 1st replacement bulb that was sent Jan 2012 and has 640 hrs, bulb ends in 002 is now toast. Even escalated to a supervisor which explained to him the new 003 bulb with metal flap is suppose to solve the problem of excessive heat which is causing early lamp failures. He told me my bulb sent in Jan was the fixed version. When i asked if he would like me to send him a picture of the defective bulb that has no metal flap he told me that it would not matter because i already received my one time free accommodation bulb. He did offer that a could purchase a bulb at discount and also stated this would be a one time accommodation. Lol... This company is a joke, just wanted to give the community a heads up on how JVC does business.
post #1 of 44
10/25/12 at 2:48pm