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JVC not standing behind failed 650 hour bulb for DLA X3 - Page 2

post #31 of 44
Quote:
Originally Posted by CJ Condorodis View Post

I'd like to share my JVC X3 experience... I purchased my projector just over a year ago and the 1st bulb exploded at ~ 2 months and 180 hours of use. JVC replaced it without issue. Now the bulb has 400 hours on it but is about one year old and it looks like crap. I tried to get a replacement given low hours but no luck. They told me to buy this - PK-L2210UG. But I just received my shipping info and they sent me a PK-L2210UP. Will this be the redesigned bulb you're talking about? How do I tell?
Thanks, CJ

The latest iteration of the lamp (Version 003) will have a little metal flap on it to redirect airflow...that is the latest and supposedly greatest lamp version.


...Glenn smile.gif
post #32 of 44
CJ. Why don't you just delete the repeated posts by you?

It is also ;possible that your projector has something wrong inside that is causing the bulb failures. While it is still under warranty, I would send it into service with the 400 hour bulb. JVC will likely give you a new bulb especially if they find something wrong. You could keep the bulb you just purchased as a spare or sell it if this happens.
post #33 of 44
I have an X3 and it is approx a year and a half old. The first lamp failed at about 510 hours and my current lamp started fading several weeks ago. I sent a message to my dealer (who does a great job) about ordering another bulb as a back up. The bulb still isn't here and now at 580 hours it is completely failed and dark. I can't say I'm very happy about already going on bulb 3 in less than 2 years. Especially since this was a question I asked prior to purchasing the projector. The problem we had was the room is wider than it is deep so the throw isn't very far.

However, we absolutely love watching movies and sports in there. When the bulb is new it is an amazing picture.
post #34 of 44
Hrm ok so here I was thinking I ran into a poor specimen lamp, which just failed to come on after doing about 560 hours. Bought the X3 somewhere around October 2011 if I recall correctly, it was sold as a demo but with a new lamp in it. We're using it for occasional films and PS3/Xbox gaming. I noticed the other day that the image seemed rather dark and lacking punch, and last time we played PS3 we actually agreed we had to swap to 3D mode in order to get some kind of an acceptable image. That was the last time it was used and this morning it wouldn't fire up at all, red/orange single blink/red lights greeted us instead frown.gif

Seeing as the PJ is about 1.5 years old I guess there's no lamp warranty or such remaining, still I'm very disappointed with this - in my opinion - premature lamp failure. Haven't had this problem with any of our other projectors (Sony, Sim2, Sanyo). Surely the image degrades, but it degrades slowly and not like this time it suddenly seemed to drop and lose a huge amount of brightness.

Anyway, have emailed the retailer I purchased the pj from and asked about policy/what they can offer me. After reading this thread it seems I should make sure I get the revision 3 lamp at least? Any suggestions where to pick these up at a decent price and so I'm sure it's version 3 I'm getting? I'm located in Sweden but used to purchasing abroad. Just don't want to risk having to return an item as Swedish mail is crazy expensive :/

Cheers
//Joris
post #35 of 44
As I have mentioned elsewhere. There are TWO versions of the 003 bulb. One with the additional cooling fin and one without. Make sure you validate any bulb purchase does indeed have the extra cooling fin.

http://mynikonphotos.com/projector1/jvc_lamp.jpg

Note: I kept the URL of the picture but cannot recall the original contributor of this picture. Apologies but thank you for such a clear image!
post #36 of 44
Does the fin really work? It's not even a heatsink......sorry for those guys suffering with this crap lamps issue...
post #37 of 44
Quote:
Originally Posted by JonStatt View Post

As I have mentioned elsewhere. There are TWO versions of the 003 bulb. One with the additional cooling fin and one without. Make sure you validate any bulb purchase does indeed have the extra cooling fin.

http://mynikonphotos.com/projector1/jvc_lamp.jpg

Note: I kept the URL of the picture but cannot recall the original contributor of this picture. Apologies but thank you for such a clear image!

Who else posts pictures this good? cool.gif

The 003 lamp has been out for 14 months, not sure when the flapper went into place. This forum was on fire when folks were having lamp issues with the first rev JVC lamps. There is little conversation about it. I know that doesn't mean anything, but when something is wrong, the forum becomes a pit stop for complaints.

Definitely check with the dealer to make sure it's not old stock. The last 003 I bought has the flapper.


edit: the flapper is not supposed to be a heatsink. The idea is that it moves air area to break up hot-spots within the lamp. JVC increased the size of the inlet on new models and also the squirrel cage fan is larger and louder. This all points to airflow.

JVC_LAMP5.jpg

JVC_LAMP4.jpg
Edited by zombie10k - 5/25/13 at 7:26am
post #38 of 44
After reading this I thought it would be important to post my recent (today) experience with JVC on this topic. I have a JVC DLA X7 that I bought new two years ago. Last week it started getting dim and within 2 days it went completely out. The bulb has 641 hours on it (original bulb). I called JVC and was told this by the support rep.

1. There are no known bulb issues with JVC DLA projectors.
2. They have not modified the bulb design to fix the problem (very different than what is described earlier in this post).

I asked if they did anything to assist when a bulb lasts 641 hours vs their claim of 3000 hours and was told no. I was told that the 3000 hours was what they expect but don't guarantee.

I have dealt with many companies and their support systems and JVC just dropped to the bottom of companies interested in customer satisfaction. They are making ridiculous marketing claims in order to sell products and not supporting them when customers have issues.

I am also very concerned with being told that this is not a known issue. It is pretty easy to read the forum and see I am not the first to run into this.

Very disappointed in JVC.......
post #39 of 44
Quote:
Originally Posted by CJ Condorodis View Post

I'd like to share my JVC X3 experience... I purchased my projector just over a year ago and the 1st bulb exploded at ~ 2 months and 180 hours of use. JVC replaced it without issue. Now the bulb has 400 hours on it but is about one year old and it looks like crap. I tried to get a replacement given low hours but no luck. They told me to buy this - PK-L2210UG. But I just received my shipping info and they sent me a PK-L2210UP. Will this be the redesigned bulb you're talking about? How do I tell?
Thanks, CJ

Both lamps are the same. Just like the RS46 is an X35, sold under a different division. smile.gif
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post #40 of 44
My RS40 is currently listed here in the classifieds. January 2014 will be 3 years and current lamp #5 at 1900+ hours. Lately having to use more 3d mode to get brighter picture. Debating paying $400 for lamp or replacing the pj. I use daily as main tv with at least 4 hours of daily use. I am so disgusted w lamp price and previous issues with this pj's lamp that not sure I want to continue buying lamps based on my use. I am considering 3 Sony pj and a couple of Epson ones.

Other than lamp issue, the pj performs flawless and when lamp is working bright in 2d, the image can't be beat.


Ian B
post #41 of 44
Sometimes they are forced to say those things because the lawyers advise the managers above them to train them not to admit fault based on the exposure of class action lawsuits. They are no different than every other company, I'm not sure what other projector companies you've talked to, but I don't find any of them really admitting much or knowing that much unless you get to their engineering departments. Epson once admitted some things supposedly, but I never heard them admit anything myself.

You don't need to pay $400 for a lamp necessarily, though I suppose Ebay is always more risky.

The v3 lamps don't have many reported issues, I don't think.

I use a DLP for TV, no reason to put that many hours on a JVC. I have 4500 hours on my Benq w7000 lamp (which is rated at 2000/2500 I believe), so just goes to show you how much ratings mean. This lamp is still very bright at 4500 hours.
post #42 of 44
I have a three-year-old RS 40, my third jVC replacement bulb just burned out with just over 650 hours. I just installed a new bulb only replacement from eBay. The fit was fine but, the filament had a slightly different design,and the reflector dusty. After careful cleaning and install the bulb seems to be working fine with three hours on it I let you know how it goes.
post #43 of 44
Quote:
Originally Posted by holdit View Post

I have a three-year-old RS 40, my third jVC replacement bulb just burned out with just over 650 hours. I just installed a new bulb only replacement from eBay. The fit was fine but, the filament had a slightly different design,and the reflector dusty. After careful cleaning and install the bulb seems to be working fine with three hours on it I let you know how it goes.

I would suggest posting the bulb part number for those interested in replacing the bulb only within the original housing. I did this before with my Planar and had great success at a much lower cost.
post #44 of 44
The bulb had no numbers. It was from Hong Kong through eBay. I should've at least taken a photo. I'll let you know the seller if that's of interest.
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