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1080/60p is jittery and has static lines

post #1 of 24
11/1/12 at 7:14pm
Thread Starter 
Will someone please help me out. I purchased a BDT500 a few weeks ago and the picture is very staticy/jittery. See the attached video for the problem. I'm running the bd player then 40' monoprice redmere hdmi cable directly to the HDTV which is a Samasung un60es6500. I've tried numerous things and finally figured out that I'm sending 1080/60p which is the factory preset for this blu-ray it's very staticy/jittery however if I go into the settings and downgrade the video output to 24fps the problem goes away. Do I need to send back the bd player, hdmi cable or tv?



ps.. sorry about the multiple posts on this board... there was a server error message everytime I clicked submit and said retry... after about six attemps it went through and then I noticed every single one went through...
Edited by LRC253 - 11/1/12 at 7:20pm
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post #2 of 24
11/2/12 at 12:29am
Quote:
Originally Posted by LRC253 View Post

Will someone please help me out. I purchased a BDT500 a few weeks ago and the picture is very staticy/jittery. See the attached video for the problem. I'm running the bd player then 40' monoprice redmere hdmi cable directly to the HDTV which is a Samasung un60es6500. I've tried numerous things and finally figured out that I'm sending 1080/60p which is the factory preset for this blu-ray it's very staticy/jittery however if I go into the settings and downgrade the video output to 24fps the problem goes away. Do I need to send back the bd player, hdmi cable or tv?
For a 24 fps Blu-ray it's probably best to output it at 24 fps anyway - so you don't get added pull-down judder with 2D content (assuming you're TV shows it properly).
Since sending 3D 24 fps would be twice the bandwidth as 2D 24 fps, you might get the problems sending 3D 1080p24 too.

I'd try a different HDMI lead if you have one. Try a shorter lead if possible (eg. a couple of meters).
Quote:
Do I need to send back the bd player, hdmi cable or tv?
I think it's probably the HDMI cable that is the problem.
Edited by Joe Bloggs - 11/2/12 at 12:55am
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post #3 of 24
11/2/12 at 7:17am
Thread Starter 
Thanks for the response. I just tried a 6' HDMI cable directly to the tv and it's still doing the same thing, then switched out bd players with a friends and still the same problems with the 6' cable and 40' cable. Then I tried plugging the hdmi into different inputs on the tv (3 total) and still the same problem. I will try to rent a 3d movie tonight and check on that.
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post #4 of 24
11/2/12 at 3:55pm
Thread Starter 
quick update -- The contractor Samsung uses for repairs just ordered a new panel due to the jittery/static issue and there was some terrible flashlighting around the display...Anyone want to add their 2 cents on replaceing the panel? Should I let it be replaced or should I return it since I bought it only 3 weeks ago?
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post #5 of 24
11/2/12 at 5:55pm
I recently purchased the ES6500 and i'm experiencing the same exact problem. Evey time I use a 1080/60p source, i get the jittery picture and static lines. Once i switch to a 1080i source, it goes away.

I'm curious to see if a new panel fixes it. If you do go that route, please let us know the outcome.
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post #6 of 24
11/2/12 at 6:27pm
Thread Starter 
Ok will do -- they said 7 business days.
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post #7 of 24
11/2/12 at 6:50pm
Thread Starter 
Quote:
Originally Posted by Mashak87 View Post

I recently purchased the ES6500 and i'm experiencing the same exact problem. Evey time I use a 1080/60p source, i get the jittery picture and static lines. Once i switch to a 1080i source, it goes away.
I'm curious to see if a new panel fixes it. If you do go that route, please let us know the outcome.

Hey I'll keep you updated with the screen. I have a few questions if you don't mind because I want to see if it's maybe the same production month...Where did you buy yours from and do you know the manufacture date? besides the jittery/static are you noticing really bright patches of white everywhere on your screen like a flashlighting effect? see the picture below.
http://imageshack.us/photo/my-images/705/20121031003906.jpg/
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post #8 of 24
11/4/12 at 8:49am
I bought mine from Sears on 10/20/12. I am not sure what the mnfr date is, where is that located? I just called Sears Tech support and they said they were going to send a technician out on Wednesday... I will let you know what they say.

I really haven't noticed that lighting effect, but haven't experimented much with watching movies (use mostly for gaming and sports). I think others have complained about bright patches, that might be a limitation of the TV.
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post #9 of 24
11/4/12 at 9:40am
The symptoms you describe imply a poor quality connection. 40' is rather long for HDMI.

You don't mention anything about the type of HDMI cable your 6' cable is. If it is not a high speed cable, I would expect problems. Even if your 40' cable is high speed, I would expect problems.

This is a commercial site, but they do have a lot of good information about HDMI cables.
http://www.bluejeanscable.com/articles/hdmi-cable-information.htm?hdmidept
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post #10 of 24
11/4/12 at 11:31am
Quote:
Originally Posted by DAP View Post

The symptoms you describe imply a poor quality connection. 40' is rather long for HDMI.
You don't mention anything about the type of HDMI cable your 6' cable is. If it is not a high speed cable, I would expect problems. Even if your 40' cable is high speed, I would expect problems.
This is a commercial site, but they do have a lot of good information about HDMI cables.
http://www.bluejeanscable.com/articles/hdmi-cable-information.htm?hdmidept

I agree. Try a Certified High Speed HDMI cable 6' - 10' in length, and it doesn't have to be the grossly overpriced one either. ANY certified cable (certified for the length that you purchase) will quickly tell you that it's the cable or not. Monoprice, MediaBridge, BlueJeans, etc make excellent, reasonably priced cables. 40' is too long for 1080/60p. I'd try that before I have someone tear into my tv, warranty or not. Did Samsung determine that you needed a new panel over the phone (because it's under warranty) or did an actual certified technician come out and look at it diagnostically? Oh, and if you do go the panel replacement route, insist on a brand new panel and not a rebuilt if possible.
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post #11 of 24
11/5/12 at 8:51am
I've tried multiple Hdmi cables (some from mono price). All have been about 4 feet. The issue is always there.

These same cables work fine when I use them for 1080p sources on all my other TVs/ monitors.
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post #12 of 24
11/5/12 at 12:18pm
Quote:
Originally Posted by Mashak87 View Post

I've tried multiple Hdmi cables (some from mono price). All have been about 4 feet. The issue is always there.

These same cables work fine when I use them for 1080p sources on all my other TVs/ monitors.

Do you know if any of those cables are certified as High Speed cables? If not, your test is meaningless. It MUST be a high speed cable or you have learned nothing by your test.
Edited by DAP - 11/6/12 at 10:26am
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post #13 of 24
11/5/12 at 12:42pm
He never did answer the certified cable question or how the panel was determined to be be defective.
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post #14 of 24
11/6/12 at 8:55am
I just confirmed that all of the cables I used were "High Speed Certified". These cables work fine for every other TV I use.
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post #15 of 24
11/6/12 at 9:05am
Quote:
Originally Posted by Mashak87 View Post

I just confirmed that all of the cables I used were "High Speed Certified". These cables work fine for every other TV I use.

If they are certified for the length that you bought, then they should be ok if your testing conditions are identical (same source,1080/60p at 40' or 4'). If so, then it may be your BD player or a setting.
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post #16 of 24
11/6/12 at 1:03pm
The issue happens with my Xbox 360, tablet, and desktop when they are set at 1080/60p.
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post #17 of 24
11/7/12 at 7:04pm
Check out the ES7100 owners thread. We are all experiencing the same issue with 1080p/60p sources with horizontal lines and screen shaking. It is due to the most recent two firmwares (both 1022 and 1023 have the issue).

Quote:
Originally Posted by EAnglum View Post

Overall not happy with the update after spending many hours with it and restoring my custom video settings.
When its a very clean signal (ex Blu-ray), picture looks great. When its not a great signal (compression?), the pictures looks worse than before the update - no question about this.
1080P @ 60 still has random line noise with vertical jitters - problem went away for many hours after the reset - today, its back. I have a service call opened, but I'm not sure if I want them swapping out hardware when this appears to be a firmware issue (others seem to have the same exact issue). I know this set did not have this issue before 1022 and 1023....
Can everyone else with this set check to see if you have this problem (if you have 1022 or 1023)? Thanks.
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post #18 of 24
11/8/12 at 3:26pm
All, please check out this forum for a workaround: http://www.avsforum.com/t/1414638/official-samsung-unxxes7100-thread/540#post_22569861

Basically an app in the smartHub is causing this issue and needs to be disabled. The app is SyncPlus.
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post #19 of 24
11/16/12 at 3:59pm
Thread Starter 
Ok sorry I've been away for a while. Here is my update.

Samsung sent their tech out to my home for 2 issues -- The first is the flash lighting issue that was absolutely terrible. They replaced the panel and now it is 100% better. The second issue was the flickering which is what the video showed and he ordered the main board for the TV. On the day of the install he called me and said what ELMO45 said and they are experiencing a huge problem with most all the Samsung models that had the most recent firmware update and there will be a fix out soon. In between time Monoprice sent me another 40' Redmere cable just to make sure that wasn't the problem and it does the same thing. In response to DAP the cable is specifically made for long runs and has a repeater chip built into it and I believe that is by Redmere. The 6' cables I have are all high speed by various brands and have tested them directly and they all send 1080/60p just fine however there is still flickering with just the 6' cable but not on my other TV's.
So I guess we all have to sit and wait for Samsung to fix their mistake.

Here is the link to Monoprice for the Redmere HDMI cable -- I know HDMI isn't meant for long runs however this cable solves all those issues.
http://www.monoprice.com/products/product.asp?c_id=102&cp_id=10255&cs_id=1025501&p_id=9171&seq=1&format=2
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post #20 of 24
11/16/12 at 4:05pm
Thread Starter 
Quote:
Originally Posted by Otto Pylot View Post

He never did answer the certified cable question or how the panel was determined to be be defective.

Sorry I just read your post after I posted my update. The panel was defective because of the flash lighting issue not because they thought the flickering was related. They never told me that from the get go however it should be solved with the firmware update coming soon. My bd player is brand new and I've tried others as well. It is for sure is a TV issue. My Motorola HD cable box sends 1080/60p also my laptop sends the same signal and when they are hooked up there is still that damn flickering issue. Anyways, thanks everyone for the responses.
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post #21 of 24
11/16/12 at 4:36pm
Thread Starter 
crazy good timing for these posts --- goto Samsung support page and the new firmware update is available for USB download and it will fix this issue.
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post #22 of 24
11/16/12 at 4:57pm
ELMO45 and Mashak87 have your answer. The problem is the new firmware automatically installs a Smart app called SyncPlus. You need to go into the app and uncheck the I-accept-the-terms-of-this-app checkbox and the problem will go away. Even so, I'll try the new firmware to see if it's gone on my TV.
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post #23 of 24
11/16/12 at 5:56pm
Thread Starter 
Ok, just updated to the newest firmware update via USB and it was looking good at first however it came back 100%..... very disappointed --
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post #24 of 24
11/25/12 at 8:03pm
Experiencing this problem on my 32" Samsung Smart LED HDTV . It started after updating firmware. Hoping the fix of disabling SyncPlus works. I've scheduled warranty service, but i prefer not to ship my TV.
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