I talked to one of the original tier 3 guys at TWC, (back when the T3 dept was just a closet) one of the guys that trained me, about the issue, said he'd look into it, he hasn't gotten back with me yet. Things are very busy their ATM, new construction going on and such. Will let ya know if I hear anything.
Just watched "Abe Lincoln Vampire Hunter" or whatever it's called on HBO HD from DVR. Sounded great, not a single pop or crack and it's got some intense audio.
Aliens was so horrible, I couldn't take it, I just deleted it. I'll just watch it on the Roku3 with HBO Go.