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Logitech Support (Harmony): Refuses to fix their database with codes for everyone unless I pay $30

post #1 of 5
11/4/12 at 8:13am
Thread Starter 
Stunning:

My logitech warantee is over - for over 2 years. However, it is clear that their "Sharp elite 70" codes are not all correct. A mix of Pioneer Elite codes adn Sharp codes are needed. Sharp has provided us with the correct codes.

Long story short: Logitech will not "fix" this for everyone unless I pay $30 for paid tech support. If under warantee, they will "upload" the correct codes ONLY to my account.


Why is this in their interest? I am simply bafffled. I tried to be nice but this is infuriating. So If i go out, buy a new remote tehy will only fix the discrete codes for ME but not for everyone (they have been fixing it for people under their 90 day warantee)

Wow.

Anyway, beware. If you have better luck than me let me know how.

Best

sjc
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post #2 of 5
11/4/12 at 10:42am
Buy a new remote, get the new codes, and return it. Hehe
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post #3 of 5
11/4/12 at 10:43am
Thread Starter 
Suggestions that are as easy and well done as the Logitech software? I would love to just hack the damn database and add my own hex codes. Arg
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post #4 of 5
11/4/12 at 11:20am
You need to take this over to the Remotes forum. You'll probably get better help there.
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post #5 of 5
11/4/12 at 7:14pm
Thread Starter 
I apoloize. I thought I put this under the Elite sub forum. My bad.... I should know better
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AVS › AVS Forum › Display Devices › LCD Flat Panel Displays › Logitech Support (Harmony): Refuses to fix their database with codes for everyone unless I pay $30