Originally Posted by cakefoo
I contacted LG. I told them I sit 5 feet away, but they recommended I sit 6.5 feet away. The ONLY reason that insisted this was because they claimed I would be seeing distorted 3D. I explained that while the 3D does look relatively flat at DEFAULT settings from 5 feet away, it looks great with a viewpoint setting tweak (a convergence adjustment that simulates pushing the image further back). After a little "nuh-uh" "yuh-huh" bs, the rep left the chat.
Anabel: Hello **** ****. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
**** ****: is it ok to watch 3D content on my 42 inch TV from 5 feet away?
Anabel: Let me see what I can do to assist you with this.
Anabel: I would like to please place you on a brief hold while I research that for you, will that be alright?
**** ****: sure
Anabel: No, the minimum should be 6.5 ft to 32.8 ft
**** ****: is it different for 2D content?
Anabel: yes because you need some space to be able to have a better perception of the 3D
**** ****: the reason i ask is because i've had no problem at 5 feet watching 2D Blu-rays in the past, but when I watch 3D content I can notice a drop in resolution, and I have to sit about 7 feet away to make it tolerable.
Anabel: yes, the 3D has a lower resolution
Anabel: and you need to have more space than watching 2D
**** ****: for depth perception, i know about how depth can flatten as you sit closer but I've had success adjusting the depth slider
**** ****: i know it doesn't increase the strength, but it can simulate sitting further away from a larger TV
Anabel: you need to sit further away to have a better picture, also you need to place the tv in a dark room
**** ****: for what it's worth, i've had no qualms about the depth when sitting 5 feet from my TV
- it's just the resolution that bothers me that close.
Anabel: yes, you shouldn't sit so close
Anabel: is not the same
Anabel: and we do not suggest it, it wont have the same effect
**** ****: the sense of depth looks great to my eyes from 5 feet
Anabel: yes but the picture wont look the same
**** ****: could you be more specific about the picture?
Anabel: that's the recommended setting, at least 6 ft away
Anabel: if you sit closer you wont be able to see the picture correctly
**** ****: i heard that, but i was wondering what specifically about the picture "won't look the same."
**** ****: what do you mean by "the picture?"
Anabel: it might look distorted
Anabel: what ever you have in 3D
**** ****: the dimensionality, you mean? it doesn't when i compensate by adjusting the viewpoint on the tv menu
Anabel: the image might look distorted
Notice: Anabel has exited the chat session.
**** ****: hello?
Notice: I'm sorry, your Chat Agent has ended the session. If you would like to chat with another Agent, please click the LogOut link below and open a new chat from the LG Service website.
She couldn't expound on anything I requested her to; she just kept repeating the same things over and over, insisting that I was seeing distortion, when I clearly am very happy with the 3D in fact.