Originally Posted by myapplebuddy
Here are the issues I have experienced:
1. Every so often there is a "glitch" where the picture goes out for a split second then comes right back.
2. The remote is fairly unresponsive (touchy) most of the time, and sometimes it completely locks up and is unresponsive to all commands for about 30 seconds.
3. The Internet apps worked at first but now when I try to pull them up I just get the spinning loading indicator but nothing happens. My network is fine so I may need to reset the TV. I am using a hard wired connection.
4. I can't get the colors quite right. Greens and reds are the main culprit.
Have you figured out the "glitch" problem you are having? I am having this same issue. I spoke with someone from Vizio today. See my chat log below.
Kayla: Thank you for contacting VIZIO Live Chat, the home of Entertainment Freedom for All. This is Kayla in South Dakota. Have you ever contacted us before?
Ryan: Morning Kayla, I have, but not for this TV I am currently experiencing issues with.
Kayla: To better assist you, I would like to get you registered for technical support so I can log this case. Could I start off by first getting your full address including City, State and zip code (physical address, not PO Box), and then could you give me your serial number, date of purchase, purchase location, and price please?
Kayla: Do you have an alternate phone number besides the one that you have listed already?
Ryan: Phone number listed is best POC
Kayla: And the picture will go black for a few seconds and then come back on?
Ryan: correct with the audio intact
Kayla: Turn off the Adaptive Luma and the Ambient Light Sensor in the Advanced Picture settings.
Ryan: Both are already set to Off
Kayla: Do you have all of the Advanced Picture settings set to OFF?
Ryan: I do.
Kayla: This will remove any of the user accounts that you may have set up. Please follow the steps listed below :
1. Using the Vizio remote, please hit the Via button.
2. Scroll through the widgets listed until HDTV Settings is on the far left and then select it.
3. Highlight Help using the arrow keys on the remote and then select it.
4. Select Clear Memory (factory defaults).
If you have not manually reset the parental code, please input 0 0 0 0 when it asks for the password.
The tv will restart and begin the initial setup again.
Ryan: I have also tried that, via the AVSForums.
Kayla: Once you have completed the clear memory and you are still having the issue, please contact us back reference your case number
Kayla: Okay, when the picture goes out - can you look in the back of the TV through the vents and see if the back light goes out when the picture does?
Ryan: The tv is mounted flush to a wall 6 feet high
Ryan: From my understanding this is a software problem with the board on the M650VSE. According to multiple forums.
Kayla: Those forums were not written by VIZIO technicians, so you are not able to believe them entirely. There are no known issues with this model. This is the first case I have heard of the issues.
Ryan: There is also the issue with the WPA2 security being used and the Vizio remote becoming unresponsive, this coming directly from a Vizio technician who has worked with these TV's.
Kayla: There are no know issues on this model. The TV connects to WPA2 encryptions and the remote does not have any known issues. If they were known issues, we would be aware of them. And you can find anything that you want on the Internet - someone could just be saying that they are a VIZIO technician. But again, there are no known issues on this TV.
Kayla: We will need to check for the back light and once you have those results, contact us back reference your case number. We will also need to get a copy of your receipt as well. Is there anything else that I can assist you with today?
Ryan: The information that came from the VIZIO technician was not from the web, this was someone directly working with VIZIO who repaired a board on the M650VSE that burnt out.
Kayla: Again, there are no known issues on this model. Just as other electronic vendors, we cannot predict how or when a unit might have a problem. Although our failure rate is extremely low, no electronic product can be made 100% flawless. Please check for the back light and send in a copy of the receipt through the email that I will be sending you at the conclusion of this chat. Do you have any other questions for me at this time?
Ryan: No, but thanks for trying.
Kayla: Thank you for contacting VIZIO Chat Support! If you need our assistance again in the future you can contact us by Chat, Email, and Phone service. That information is found on http://www.vizio.com
. Have a great day!
Kayla has disconnected.Edited by AcePuppy - 12/12/12 at 9:23am