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Firmware update 405U1210151 still failing (both network and usb) Have tried multiple upgrades. ...

post #1 of 9
11/6/12 at 7:21pm
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Firmware update 405U1210151 still failing (both network and usb) Have tried multiple upgrades. Can't watch movies. Please help.

- Firmware update 405U1210151 fails at 67% when performing network download
- USB update also fails in the following way
- Update runs to 35%
- Confirmation message says update was successful
- TV restarts and says "Update version: 305U1209261"instead of 405U1210151
- Clicking "Smart Central" button on remote returns the following error message
"This feature is not available due to a software update failure. Please retry the software update."

I have retried both network and usb updates 4 times each. Uplugging TV for 1 minute between each retry.
Nothing works. I want my movie services working again. Please advise how I can get my TV working again.
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post #2 of 9
11/6/12 at 7:31pm
It would help you get responses if you stated what TV you are using. wink.gif

Jason
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post #3 of 9
11/7/12 at 6:58am
You should try unplugging the TV for more than 1 minute. For example try a few hours or even overnight. Hope it helps.

chapper.
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post #4 of 9
11/7/12 at 8:24am
I was told 5 minutes were sufficient and it worked for me.
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post #5 of 9
11/8/12 at 2:00pm
This is about the Sharp TVs- I've had this problem for a week now. I can use the TV normally but can't access any online features.
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post #6 of 9
11/10/12 at 2:22am
Did you contact Sharp Aquos Advantage?
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post #7 of 9
11/10/12 at 2:28pm
Yes- the guy I talked to sounded like he was drunk. He had me reset the TV back to its defaults (which ruined my picture settings, so I wasted more time getting them set back right again) but Smart features still wouldn't come up and it still failed to update through the available ways.
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post #8 of 9
11/19/12 at 4:47pm
You are not alone. I am having the same problem I also get the same error message. My TV is an LC-70LE745U. If anyone knows how to do a hard factory reset on the TV that may be helpful.

Thank you,
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post #9 of 9
12/19/12 at 6:30pm
Six weeks now with this problem. Six weeks. No response from Sharp, no solution online. About ready to file a small claims suit over this. Same exact problem, same exact TV model (LC70LE745U).

Factory resets are NOT acceptable. I've worked in IT for 15 years and this is elementary stuff.
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AVS › AVS Forum › Display Devices › LCD Flat Panel Displays › Firmware update 405U1210151 still failing (both network and usb) Have tried multiple upgrades. Can't watch movies. Please help.