I was a customer of Tweak City Audio, CHT's previous incarnation, in fact his WAF-1's were my introductory point into (entry-level) HT gear. I still think these are great speakers for what I paid for them. The Gizmo amp I purchased from him however was flawed on the electronics level. I couldn't find a way to use it to it's full capabilities due to a sensitive input voltage allowance, the gear I had was at best only half compatible with this little desktop amp. Replacements were promised, trade in credit guaranteed, but ultimately this fell through, and Chase continued his business without a look back. This I think was one of his first mistakes to his customers. Mistakes which, from what I hear, he continued to make towards and against his customers several times since. To be fair in this, which is what I do, I put myself in others shoes before engaging in that inconsistent behavior we all partake in, that is the judgement of others, I'm going to say I've broken many promises. Many important ones too. We're human, ****ing up is what we tend to do best. I'm not throwing stones over this.
I had a problem with some of my equipment a couple months back, self inflicted, and I went to his forums to get some information on replacement parts. Craig responded, and promised to send me the parts I broke, outside of warranty, out of his pocket. It took him a good month to get them to me, but he followed through. His communication was on a human level too, none of this robotic customer service we're all used to when dealing with the companies we support through buying their things. Which was part of the problem, he allowed himself to be the emotional enthusiast we all are, instead of the business man he was supposed to be. But in the end, all his failings aside, I think he was trying to help in the general sense. The audio industry, the enthusiasts, He was trying to do something most of the commenters here, myself included, will will never do. He built half a business, tried to pass saving on to his customers and made some bad decisions along the way. We can kick the dying horse of CHT all day, But I'm gonna go against the grain and add some goodwill to this thread, Thank you Craig Chase for the trying of, at the least. It was interesting watching your company attempt to stabilize in this industry, if it had worked out for you I wonder if you would have taken us all for a ride. I hardly knew you buddy, and it's too bad.