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Onkyo HT-R590 Handshake with Panasonic ST30 issues - help please

post #1 of 8
Thread Starter 
I'm using an Onkyo HT-R590 budget system between a Panasonic Bluray and TV. I'm also using it with a media center, an XBox, and a cable box.

Whenever I am using something for 10+ minutes I begin to have handshake issues. My screen flickers, loses signal, and sound goes out for increasing amounts of time. I originally thought this was an overheating issue but my receiver unit is getting plenty of ventilation. I called Onkyo for help and the guy just blabbed to me on and on about how HDCP works. He kept saying the problem must be with my TV.

So my question is this - is it my TV or my receiver and what can I do about it?

Thanks
post #2 of 8
Thread Starter 
No one?
post #3 of 8
I had a problem similar to this with an onkyo base model came with a HTIB setup, never could solve it, I returned the whole system and went with a Denon which worked fine on the same TV. Sorry I don't know any more than that.
post #4 of 8
Thread Starter 
I bought the unit at fry's and what could be my steps to return if it's been over the 15 days?

Is there some way to get a unit that works from the manufacturer?
post #5 of 8
Fry's has a 30 day return policy on audio products to my knowledge, not 15.
Quote:
Fry's Electronics Retail Store Return/Exchange Privileges
1. For a refund or exchange, most products may be returned within 30 days of original purchase date. Some other products, such as notebooks, netbooks, tablets and iPads, desktop computers, monitors, MP3 players and iPods, memory, microprocessors, motherboards, internal/external hard drives, network-attached storage, CD and DVD recorders, camcorders, cameras, projectors, postpaid wireless devices (monthly contract), and air conditioners (IF UNUSED) may be returned within 15 days of original purchase date. See store management for specific information.

2. Original receipt must accompany any product to be returned / exchanged.

3. Product must be in original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new condition.
post #6 of 8
Thread Starter 
Quote:
Originally Posted by afrogt View Post

Fry's has a 30 day return policy on audio products to my knowledge, not 15.
it's been almost a year :/
post #7 of 8
You have no recourse with Fry's if its been almost a year. You could have mentioned that in post #4 instead of just saying its over the 15 day return period.

Onkyo tech support is your best bet, hopefully you can get a different tech.
post #8 of 8
Does this issue present with just the cable box or all devices? If the former, connect the cable box (HDMI) directly to the TV with cable box (optical) to the AVR for surround audio. If the latter, then try the HDMI HDCP reset procedure listed in the link below ...

http://www.avsforum.com/t/1334369/the-official-denon-avr-xx12-model-owners-thread/0_100#user_L11
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AVS › AVS Forum › Audio › Receivers, Amps, and Processors › Onkyo HT-R590 Handshake with Panasonic ST30 issues - help please