i just got hit with this crap this weekend. i had bought a transformer infinity tablet and exchanged it for a defect. the new one also had the defect (extremely bad light bleeding - asus is notorious for poor qc in tablets) so i decided to give up on it and returned it, ended up with a galaxy note 10.1 in the end. the next month i bought a camera that i really didn't like so i took it back looking to get a new one. the sales person there told me to just keep trying out the cameras until i find one i like because that's what they're there for. i only got 1 more after that then placed a pick up order in another city for a sony rx100 (i live 50 and 60 miles from the nearest 2 cities with bb). that weekend i couldn't find time to pick up the item so i had to cancel (aka refund). a few months back i placed a preorder for the galaxy note 2, expecting it to ship on launch day but i got an email a few days later saying it was backordered with no word on when it would ship. cancelled that.
for christmas i bought my wife a qumi which has defective top buttons. they no longer carry the model but seems i was on their poo-poo list and couldn't exchange, upgrade or anything with the busted product. granted i could have sent it out for warranty, but my wife didn't feel like waiting on it and wanted it now! i ended up having my dad return it for me and had no hassles. it doesn't matter what form of payment you use only that someone with an id is tied to the return. i had the fund back into my bb acct with no issue and ended up getting the w710st for $50 more and tons more quality from newegg.
i'm a silver rewards member and i buy a lot from best buy so it should just happen to be that i'd have a higher number of returns than an average consumer, but it doesn't go by your ratio of purchases, just returns. now come to think of it i also had 3 exchanges from work around may that i had to make for more defective products (routers and switches with dead ports or and 1 doa).
really had no returns (only cancellation of the galaxy note 2) in over 120 days, yet i was denied. the last return was in mid august for the camera. in that time i bought 2 blu ray players, a new gaming mouse, a new video card and power supply for work, a wdtv live, a nook hd+, 1.5TB portable hd, a video card for my cousin, and finally the qumi. so from now on i'll be sticking with online purchases. if i gotta have it now i'll just buy it from bb, the order it online and return the unopened one to bb. i'll have to rethink about buying from lowes and homedepot now too especially since i have to wait 90 days. i'm looking to get a new vacuum, gas range and washer, but i don't think i want to support any store that uses the retail equation.
and to think, i almost bought an epson 3010 they had on clearance for $1000 new in box.
Edited by MadSquabbles - 1/1/13 at 11:56am