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PS3 - No Dolby TrueHD 7.1 audio on 3D Blu-rays - Playstation 3

post #1 of 21
Thread Starter 
I have recently discovered that the Playstation 3 (slim) cannot process or output Dolby True HD audio when playing 3D Blu-rays. I did not notice this at first because the majority of 3D Blu-ray titles use DTS-Master 5.1 and 7.1 Audio for the sound encoding. The PS3 has no problem playing DTS-Master 7.1 audio on 3D Blu-ray discs, only on 3D Blu-ray discs with Dolby TrueHD audio. It plays regular 2D Blu-rays with Dolby TrueHD 7.1 Audio and DTS-Master audio 7.1 just fine. When trying to watch 3D Blu-rays of Transformers: Dark side of the moon, Madagascar 3, Megamind, and most of the Dreamworks 3D animation catalog (all of which are encoded with Dolby TrueHD 7.1 Audio) the audio is output as standard lossy 5.1 Dolby Digital.

After doing a bit of research I discovered that this is a universal problem affecting all PS3 console users attempting to watch 3D Blu-ray movies encoded with Dolby TrueHD 7.1 audio. With more and more 3D Blu-ray movies using Dolby TrueHD sound encoding, this is going to become a big issue. Upcoming Disney releases of Brave 3D, Finding Nemo 3D, and Up 3D are all going to have Dolby TrueHD audio and thus the HD Audio on the 3D Blu-rays will not be able to be heard if these movies are watched on a Playstation 3 console.

For those who will ask…yes I am using a high speed 1.4 HDMI cable and yes, my receiver is a modern 3D processing receiver (Pioneer vsx-1121-k), and yes all the audio settings in the PS3 are properly set. This is not a connectivity or settings issue. This is a firmware issue in regard to the PS3's inability to play back Dolby TrueHD 7.1 audio on 3D blu-rays.

I contacted playstation customer service about this issue (which again is widely reported on the internet) and they denied the problem existed. I even spoke to a customer service supervisor who again insisted that the problem does not exist and that I was the first person who had ever mentioned it. Please post if you are also having this issue - and better yet - please contact Playstation customer service. This issue will never be resolved unless many people protest it. I know I am not the only person that uses their Playstation 3 as the main Blu-ray movie player in their 7.1 home theater set-up with their 3D TV. If Sony can come up with a firmware update to allow DTS-Master 7.1 audio to play on 3D Blu-rays, they should also be able to come up with a firmware update to allow Dolby TrueHD 7.1 audio to play on 3D Blu-rays as well.
Edited by Filmfanatic77 - 11/13/12 at 11:46am
post #2 of 21
TrueHD is dead anyway. Everything now is DTS HD MA. I've been using a 3rd gen PS3 which does 3D but no HD audio of any kind, so I just ordered a Pioneer Elite DBP 53FD.
post #3 of 21
This has been a known issue all along, Its amazing that sony was able to get the first gen PS3 to play Blu Ray 3D at all. You don't see any of the sony Blu Ray players with a firmware update that alows them to play 3D. The PS3 is only HDMI 1.3 and they had to use some of the bandwidth of trueHD to achive this or something like that. You must have talked to Sony's level 1 support for them to be clueless.
post #4 of 21
Thread Starter 
I suggest anyone experiencing this problem contact sony customer service at 1-800-345-7669. Ask to speak to a supervisor and demand they report the problem to their technical divisions. If all people experiencing this problem would contact sony, they would acknowledge it and take it more seriously and resolve it with a firmware update - just as they did with DTS - Master 7.1 audio on 3D blu-rays.
post #5 of 21
Please. As Rekbones noted, this is not news.
post #6 of 21
Thread Starter 
Quote:
Originally Posted by TrickMcKaha View Post

Please. As Rekbones noted, this is not news.

It is news to Sony technical support who claim the problem does not exist - as of last week I might ad. Problems don't get resolved by ignoring them. Consumer action and discussion is what creates a corporate need for technical changes.It is also news to anyone who just purchased a 3D blu-ray with Dolby TrueHD 7.1 audio and can't understand why their PS3 is only outputting lossy 5.1 dolby digital. If the thread discussion does not apply to you, why bother posting a comment.
post #7 of 21
Quote:
Originally Posted by Filmfanatic77 View Post

I suggest anyone experiencing this problem contact sony customer service at 1-800-345-7669. Ask to speak to a supervisor and demand they report the problem to their technical divisions. If all people experiencing this problem would contact sony, they would acknowledge it and take it more seriously and resolve it with a firmware update - just as they did with DTS - Master 7.1 audio on 3D blu-rays.

LOL! In other words, not going to happen. It's a hardware issue, not software. There are few and far between TrueHD movies released anyway. I'm surprised Pixar is going with TrueHD, I haven't see too many this year or the past 2 years of BD's with TrueHD. There's fewer and fewer. Dolby Digital has pretty much lost the HD market in the US. You'll only see DD in secondary audio on most releases. Personally I think they should have always had both. Of course there's still gaming, broadcast and home media/small industry TrueHD in use, but I don't see how it can survive without studio support. I guess this is a topic for another thread. Moving on.
post #8 of 21
Thread Starter 
Will Sony spend the money to develop a firmware update for the Playstation 3 that will allow Dolby TrueHD audio to play on 3D Blu-Rays is the question?

Yes the problem is a hardware issue. But there have been many hardware limitations on the PS3 that Sony was able to develop software (firmware update) workarounds for. Initially any type of 3D playback was not possible because of hardware (HDMI) limitations, and then Sony developed a software workaround. This was at the expense of Java based menus and HD audio of both types. Then Sony developed a software workaround for these limitations as well, at least for the inclusion on Java based menus and DTS-Master audio on 3D Blu-rays (for the PS3 slim anyway).

My understanding is that Dolby TrueHD requires less CPU processing power than DTS-Master audio does. So it seems logical that Sony could also develop a firmware update that allows Dolby TrueHD processing on 3D Blu-rays as well.

Dolby TrueHD of course already works on 2D Blu-rays. I’m assuming that with 3D Blu-rays having almost the entire catalog use DTS-Master audio with only a handful of 3D titles using Dolby TrueHD, it has not been a priority for Sony to spend the additional money to develop the firmware. That is about to change with Disney now suddenly switching to Dolby TrueHD for all of its current and future 3D Blu-ray releases. Disney’s new titles added with all of the Dreamworks 3D Blu-ray titles are starting add up to a lot of 3D movies with no HD audio on the PS3.

The more people that express their displeasure with this fact to Sony, the more likely they will be interested in creating a firmware update to resolve the problem. I suggest anyone frustrated with the PS3's inability to play back Dolby TrueHD audio on 3D Blu-rays contact Sony customer service at 1-800-345-7669. Go through the promps until reaching technical support and then ask to speak to a supervisor.
post #9 of 21
Quote:
My understanding is that Dolby TrueHD requires less CPU processing power than DTS-Master audio does. So it seems logical that Sony could also develop a firmware update that allows Dolby TrueHD processing on 3D Blu-rays as well.

I've read recently that TrueHD actually requires more processing because it has two tracks to decode instead of one with DTS HD MA since it has the core track within.

Since PS3's lack HDMI 1.4 I think there's only so much they can do, there will be a bandwidth issue. My PS3 doesn't do HD at all and they haven't fixed it. Yeah, yeah it's probably way more hardware involved to bring it up to spec than the slim, just saying, if you're waiting on Sony to fix it you might be waiting for a long time or they may not fix it at all, which is probably the case here. If you want True HD with 3D I'd just get a stand alone player.

That's good to hear about Disney with TrueHD. I'd hate to see it die in studio releases. I also hate it when they put the TrueHD logo on there or Dolby Digital only to find out it's in French. I think they should just release both DTS and DD in English and leave all the other languages off, then there would be plenty of space.
post #10 of 21
Thread Starter 
Quote:
Originally Posted by tomtastic View Post

Quote:
I've read recently that TrueHD actually requires more processing because it has two tracks to decode instead of one with DTS HD MA since it has the core track within.
.[/quote

Your statement is not correct. Both DTS-Master audio and Dolby TrueHD have a lossy core with additional lossless streams of information. DTS-Master audio does use more processing power which is why initially it was not found on standalone Blu-ray players as an internal decoder.

Quote from the below link: "DTS-HD Master Audio: DTS-HD consists of two streams: a “core” with a high-resolution (but lossy) DTS track and a DTS-HD MA (Master Audio) track. The MA track is a lossless track capable of duplicating the studio master tape. Like Dolby TrueHD, DTS-HD takes up less space on a disc than uncompressed PCM. Compared to Dolby TrueHD, fewer Blu-ray players decode DTS-HD MA. This is because DTS-HD MA requires more processing power than Dolby TrueHD," Its from an older article but is still relevant.

http://www.soundadviceblog.com/blu-ray-audio-explained/
post #11 of 21
Quote:
Originally Posted by Filmfanatic77 View Post

Quote:
Originally Posted by tomtastic View Post

Quote:
I've read recently that TrueHD actually requires more processing because it has two tracks to decode instead of one with DTS HD MA since it has the core track within.
.[/quote
Your statement is not correct. Both DTS-Master audio and Dolby TrueHD have a lossy core with additional lossless streams of information. DTS-Master audio does use more processing power which is why initially it was not found on standalone Blu-ray players as an internal decoder.
Quote from the below link: "DTS-HD Master Audio: DTS-HD consists of two streams: a “core” with a high-resolution (but lossy) DTS track and a DTS-HD MA (Master Audio) track. The MA track is a lossless track capable of duplicating the studio master tape. Like Dolby TrueHD, DTS-HD takes up less space on a disc than uncompressed PCM. Compared to Dolby TrueHD, fewer Blu-ray players decode DTS-HD MA. This is because DTS-HD MA requires more processing power than Dolby TrueHD," Its from an older article but is still relevant.

http://www.soundadviceblog.com/blu-ray-audio-explained/

Ok, now after looking I can't seem to find where I read it. It may have been that I simply remember it wrong and they did say DTS HD MA required more processing. I think the later is the case. Either way I think it's great news that TrueHD isn't going away just yet. Furthermore, I know it may seem redundant to some but I always liked DVD's that had both DTS and DD on the same disc. Since both lossless formats are significantly less than uncompressed LPCM I don't know why they couldn't just put both on there. Surely there'd be a way to do it, put the bonus tracks on a 2nd disc if they had to. I guess cost would prevent it, still I do remember seeing some a few years ago that had both.
post #12 of 21
Thread Starter 
I emailed Dolby to get their take on the problem and just as I thought, it is completely up to Sony to develop the firmware. The comment in the below reply of "Dolby has encouraged Sony to do a firmware update to enable TrueHD functionality on 3D titles" does seem to suggest that the PS3 (slim at least) should be capable of Dolby TrueHD audio on 3D Blu-rays if Sony would only spend the money and develop the firmware. Here is the whole response I got from Dolby.

Hi ......-

Thank you for your email. The Sony PlayStation 3 was one of the first Blu-ray players to offer lossless Dolby TrueHD playback for Blu-ray content. As you have noted, the Sony PS3 does not support Dolby TrueHD audio for playback on 3D titles. This is not an issue on Sony’s other Blu-ray players. Dolby has encouraged Sony to do a firmware update to enable TrueHD functionality on 3D titles. If you have any additional questions we recommend contacting Sony.

Best-

The Dolby Game Team



People need to contact Sony and let them know that they want a firmware update for the PS3 that will allow Dolby TrueHD audio playback on 3D Blu-rays
post #13 of 21
Yeah, I am upset that the PS3 can not decode Dolby TrueHD audio for Blu-ray 3D movies as well. I believe when 3D was just starting to come out that the PS3 could not playback DTS HD MA on 3D Blu-ray's either, but a firmware update solved that issue a while back. I hope they can do this in a future firmware upgrade for the same thing, but for the Dolby TrueHD audio. It seems to me that the sky is the limit for the PS3 as far as firmware upgrades are concerned. What I also find strange is why Disney has suddenly decided to release their Blu-ray's using Dolby TrueHD audio when in the past they have released them with DTS HD MA. Why change now? I wonder how they decide on what audio to use for their Blu-ray's. I would like to just use my PS3 for all my Blu-ray's, but I will use my backup Panasonic Blu-ray 3D player for Blu-ray 3D's that are released with Dolby TrueHD audio tracks.
post #14 of 21
After a couple of emails to Sony, I received a reply that stated that there are currently no plans for a firmware update to fix this problem. In time, I suppose.
post #15 of 21
I also sent them an email and here's what I heard back:

_____________________________________________________

Hello t*****,

Thank you for contacting PlayStation® Technical Support. My name is Cxxxxxx and I will be assisting you today.

I apologize for the inconvenience, however, Sony Computer Entertainment America LLC (SCEA) has not released any details concerning the Dolby TrueHD referenced in your email. SCEA and its affiliated companies are regularly engaged in extensive research and development in many areas of the computer entertainment industry. Hence, we cannot comment on future PlayStation® developments, projects, or products. We appreciate your enthusiasm and continued interest in our products, and hope you understand our position. You may however, visit our website at http://www.us.playstation.com/ and view our current press releases and future updates.

At this time, since we have not released any information about an updated audio capability, we can not confirm or deny any capabilities any future systems may have. If you would like to submit your ideas for future consoles please feel free to submit your idea at the following URL to ensure we successfully receive your suggestion:

http://share.blog.us.playstation.com/

We are constantly updating the Playstation®3 system, and trying to improve that system. We come out with new features and accessories, such as the Playstation®Move and PlayStation®Plus, and we are continuously trying release updates and features that benefit our customers, and at this time, that is our focus. Again, if we do release any information about using the Dolby TrueHD, it will be officially released on the website or the blog, so please keep updated with those two sources to see if there are any updates about future releases for our Playstation® line of products.

We appreciate your enthusiasm and support for our PlayStation® family of products.Thank you so much for your time and understanding, as well as giving me this opportunity to help you today, t*****.

Sincerely,
Cxxxxxx
PlayStation® Technical Support
1-800-345-7669
post #16 of 21
Why would Sony bother with another update with rumors of a new console to be released (hopefully) next year?
post #17 of 21
Any more news or do I need to hook up my other 3D blu-ray player? I'm all out of HDMI inputs, so something has got to go. I have a permanent ban on XBOX live. I guess it's adios to the 360.
post #18 of 21
Yeah, really disappointed this hasn't been fixed. With the talk of PS4, it gets less likely every day.......
post #19 of 21
I'm Ok with it.... I probably would not of even noticed if I had not read this thread. I'll take not to look next time though.
post #20 of 21
Sony still upset with Dolby for siding with HD-DVD during the format war?
post #21 of 21
Thread Starter 
I found the solution.....I realized that SONY sucks and they are never going to resolve the problem in spite of the fact that they easily could. My solution - I purchased a Panasonic DMP-BDT220 Blu-ray player on sale for $79 and now have Dolby TrueHD 7.1 lossless audio during 3D Blu-ray playback....not to mention a spectacular and far superior Blu-ray image quality on both 3D and 2D Blu-rays. I thought the PS3 was supposed to be a top of the line Blu-ray player? There is no comparison to the quality of image being output by my new Panasonic. I highly recommend the player to anyone frustrated with the PS3's never to be resolved 3D Blu-ray Dolby TrueHD audio shortcomings. The Panasonic DMP-BDT220 is last years model and can still be found at great closeout prices.

....moving on to bigger and better things.
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