I too am a software developer. I'm also one of the Oppo beta testers. I can assure you that Neuromancer's statements are entirely accurate. Just because some companies work on things based on how loud people yell doesn't mean that every company has to (or should) work that way.
Please don't make Bob hit his head against the wall again - we need him over in beta test land .
Who's being loud? Not sure what the big deal is. I suspect that Oppo indeed prioritizes based on consumer feedback. Anyways, I politely sent Oppo a message about the problem, and they promptly sent an email back, said they are aware of the problem and working on it.