Originally Posted by edwardkim
I cancelled my order with Solutions AV who has been less than professional, and placed my order with Only the Best Rated who will ship my 105 tomorrow ...
Out of fairness, I should clarify that WE cancelled this order, and not the other way around.
I'm not going to start a whole big controversial discussion in this thread, but as a business owner I refuse to service customers who come onto my premises and throw around personal insults, as well as making demands of us that are outside of our policies, becoming argumentative with us in front of other customers, while we try to calmly and patiently resolve the situation.
We strive to provide excellent service. Sometimes though, this just can't happen no matter how hard we try.
As for the other post referenced by Edward, we received our inventory on Wednesday late in the afternoon (a day later than expected), and worked ferociously with our warehouse staff to get the vast majority of our backlog cleared up without any further delay. I have been very apologetic to customers who have contacted us for the delay. I do understand the eagerness to get products as soon as they're released, and we do try to make logistical decisions to bring stuff to our customers as quickly as possible.
Please note this is not intended to be a commercial message to solicit business. I just want to clear the air on these posts and let posters and readers here know that we're not another faceless company as these posts might suggest.