Originally Posted by ThousandThrills
I don't care if this will sound bad but what a crappy service from solutionsav.ca in Canada....I'm so disappointed...they expected their stock to arrive yesterday and my account has not been updated even if I paid them...no answer to emails and their phone line is just to take voice mail and it says it's faster by email to get a response...Onlybestrated has them in stock with free shipping as well, too bad I can't cancel so far to get it by Friday. I thought this was the most trustful place in Canada to get it, not interested in paying 2 or 300 $ more in the US.
Oppo needs a distributor in Quebec even if that means we'll have to pay more tax.
Quebec doesn't need a distributor like those two.
I wasn't comfortable ordering from solutionsav.ca so I went with onlybestrated.com.
If it's any consolation, an "F" for their customer service would be somehow too generous. They actually have the gall to claim "superior customer service" at the top of their web page.
Well, I'm sure I could get comparable service on Pluto.
OnlyBestRated -- onlyfrustrated is more like it -- tries to sweeten the deal by offering stuff like added warranty and a free copy of Spears & Munsil.
See for yourself http://www.onlybestrated.com/bluray-and-dvd-c-21.html
Their site claimed the player was in stock but as soon as I ordered it I got an email stating the item had been back ordered. Another ten minutes go by and the item was shipped.
(OK Wierd but I couldn't complain.)
I got the player the day after I ordered, so I'll give "them" credit for fast shipping. But that's it; it wasn't properly boxed and none of the freebies were included.
Phone only goes to voice mail, regardless of "department". Email probably goes directly to the Spam folder. Or worse. I examined one of the mailto links in an email from them.
Although on the surface it read "email@example.com" the actual address was to "firstname.lastname@example.org" (Vaux rien in French means worthless).
So, you know what they think of their customers.
Another gem: they offer free shipping but they give you the option to spend $35 on the very same ground service.
In hindsight, paying extra and buying from Crutchfield, Amazon or OppoDigital doesn't sound so bad after all.
Buyer Beware, you can't say you weren't warned!