1/17/2013 - After some further digging - There was an error found in the update during the 1000 television "test release". Engineers are back to the drawing boards.
They would not give me an ETA on when it may be re-released
Vizio Chat Support:
Brett: Thank you for contacting VIZIO Live Chat, the home of Entertainment Freedom for All. This is Brett in South Dakota. Have you ever contacted us before?
Tobias Huntley: No
Brett: How can I help you?
Brett: Why do you feel your TV needs a firmware update?
Tobias Huntley: Because the netflix application is broken. There are also hardware/software stability issues.
Tobias Huntley: I would like to make note that a copy of this conversation will be posted to the forum. If a satisfactory answer is not received here, many of those 450 customer will begin returning their sets this weekend.
Brett: I do not have any new information for you on this.
Brett: WHen an update is ready, it will be pushed out to all TV's connected to the internet.
Brett: As I said, when an update is ready, it will be sent to your TV and updated automatically.
Brett: Are you receiving a certain message when trying to access Netflix?
Tobias Huntley: Yes.
Tobias Huntley: Here is the issue: 2 reps from vizio have confirmed an update is available. A handful of the members have confirmed to have recieved the update, but about 98% have not.
Tobias Huntley: The update was available over 2 weeks ago.
Tobias Huntley: Yet was only sent to a small fraction of the television owners
Brett: What is the message you are receiving when trying to access Netflix?
Tobias Huntley: We are having trouble playing this title right now, please try again later.
Tobias Huntley: Those who have recieved the firmware update no longer have this error
Tobias Huntley: Vizio reps have also stated that the firmware update corrects the error.
Brett: I did find out that something had to be corrected in the update and we stopped sending it out to correct this problem.
Brett: Once that has benn completed we will start pushing out that update again.
Brett: Unfortunately, we are not given an estimated timeframe with the development of any firmware updates.
Brett: Is there anything else that I can assist you with today?
Tobias Huntley: Can you please look, as I know that information is available to you. As reps have given me the information in the past.
Tobias Huntley: Look up a model of a previous internet connected tv, and see when the firmware was released for it
Tobias Huntley: that information is available to you
Brett: Again I do not have that information. The engineering team is working on the update and will send it out when it is ready.
Brett: Thank you for contacting VIZIO Chat Support! If you need our assistance again in the future you can contact us by Chat, Email, and Phone service. That information is found on http://www.vizio.com
. Have a great day!