Originally Posted by Jonathan3300
So last night (02/01/2013) I had spoken to a manager at Vizio - Ashley. She seemed very irritated that I was calling simply to see why I haven't gotten the update. As I pointed out to her, I bought the television in October, and still have not received the update, whereas people recently purchasing the tv have already gotten it. While speaking with a stern tone in her voice she gave me some new information:
They anticipate all televisions receiving the update by the end of MARCH (ARE YOU JOKING)... so, might be waiting a bit longer.
Prior to this television, I had purchase many other vizios with great personal experience, but the poor launch and support around this tv is quickly pushing me away from any future business with them.
October to March is just ridiculous, without some sort of compensation. Have you talked with Sam's Club reps? My Costco rep at least had some sympathy, but since I did get the update after the second 2-week promise (I only contacted Costco after the first promise was broken), I dropped the issue. If I did not get it in that time frame, I would have at least pressed for a refund equal to the cost of a ROKU box.
IMO, this should fit under the one year (two years at Sams?) warranty. Netflix does not work, it is an advertised feature. Maybe the threat of returning it would loosen up the $80 for a ROKU? IMO, the ROKU is better anyhow - you get that 'instant rewind' button, w/o waiting for buffering.
And what if there is another FW update required sometime? Will we wait 6 months for that update? If that is after the warranty period, we won't have any leverage. I might just call Costco again anyhow, to express my dissatisfaction, and relate your story. If this does happen again, at least I will have it on record with them.