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Odd Netflix issue - X-High/HD no longer available - Page 9

post #241 of 429
1/9/13 at 12:44am
Quote:
Originally Posted by hsedsie View Post

There was a change today. Netflix announced Super HD and many selections are labeled as this. There was a software update for Netflix for PS3. Now selections labeled Super HD when played show as HIGH/SD but appear to be HD. Those that are still labeled as HD still can get to HIGH/HD. But on a Sony BluRay player the selections labeled Super HD show as X-HIGH HD. I am connected to provider that supports this change-Cablevision and have a download speed of 30Mbps.
No such update for Time Warner Cable in Cincinnati, OH.
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post #242 of 429
1/9/13 at 5:37am
I am in Brazil and Netflix reports that my ISP (GVT 15Mbps ADSL) does support the new "Super HD".

I have not updated the PS3 Netflix App, but it started showing the labels "Super HD" and now it is reporting the "X-High/HD" again.

I also have a Panasonic TV with embedded Netflix app. The TV also shows the "Super HD" labels but it goes only up to "High/HD" (this same TV worked with X-High HD in the past).

So I believe either there are some limitations with the Panasonci Netflix player (not supporting the new X-High/HD) or the players are inconsistently reporting the new bitrate...
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post #243 of 429
1/9/13 at 8:27am
Quote:
Originally Posted by Bond 007 View Post

No such update for Time Warner Cable in Cincinnati, OH.

Correct. Time Warner has not joined the new CDN yet.
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post #244 of 429
1/9/13 at 9:01am
Quote:
Originally Posted by drdsouza View Post

I am in Brazil and Netflix reports that my ISP (GVT 15Mbps ADSL) does support the new "Super HD".

Can you play a Super HD title in the Windows 8 app and report what the Stream Manager says the bit rate is?

It's possible that more people outside of the US have access to Netflix's fledgling Open Connect CDN (required to get Super HD) than people here rolleyes.gif. They rolled this out without any of the top five broadband providers (cable MSOs and telcos) being on board. This might always be true--I don't see where there's any upside whatsoever for the broadband provider who are already none too happy with the load that Netflix puts on their networks Why sign up to help them provide even higher bandwidth streams?
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post #245 of 429
1/9/13 at 9:18am
Quote:
Originally Posted by Mr.G View Post

Correct. Time Warner has not joined the new CDN yet.
Why am I not surprised. rolleyes.gif Thanks.
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post #246 of 429
1/9/13 at 9:25am
Quote:
Originally Posted by michaeltscott View Post

Quote:
Originally Posted by Westly-C View Post

Not to derail the thread but...
Can anyone with a PS3 tell me if your Instant Queue line on the app has been relocated-from it's normal 2nd position in the list of rows after Recently Watched, to the very last?


I don't understand. My IQ is and has always been the first row in the PS3's browser, followed immediately by "Recently Watched". Perhaps you meant that "Recently Watched" was the 2nd position in the list of rows after IQ, which still true for me.

 

Yeah, ''Recently'' was always in 2nd position, with Queue first.. Sorry about that. And it was probably a glitch-I deleted the NF folder under ''Game Data Utility'' and relaunched the app, and IQ is back on top.

 

And back to NF Open Connect-a wild theory (longshot) to ponder but...I don't suppose changing your DNS setting to one outside the US, would allow access to a Super HD stream? Betting that it wouldn't, but just needed to ask. redface.gif


Edited by Westly-C - 1/9/13 at 9:35am
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post #247 of 429
1/9/13 at 11:37pm
Quote:
Originally Posted by michaeltscott View Post

Can you play a Super HD title in the Windows 8 app and report what the Stream Manager says the bit rate is?

The owner of a Brazilian blog about Netflix posted part of a screen capture of Example Short 23.976 running at 4300 kbps. The picture can be viewed here. And the entire post here (in Portuguese).

However, some other user in another blog posted he's got a Super HD title running at a bitrate of 5800 kbps.

Still waiting for a capture of the Stream Manager too.
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post #248 of 429
1/10/13 at 12:03am
Quote:
Originally Posted by CaioTheBrain View Post

The owner of a Brazilian blog about Netflix posted part of a screen capture of Example Short 23.976 running at 4300 kbps. The picture can be viewed here. And the entire post here (in Portuguese).

However, some other user in another blog posted he's got a Super HD title running at a bitrate of 5800 kbps.

Still waiting for a capture of the Stream Manager too.

Thanks a lot, but someone on a small ISP in San Francisco (Sonic.Net) posted a picture of "Example Short 23.976" running at 5800 Kbps here, with Stream Manager. He uploaded the shot to this site so you can't get the full resolution but if you blow your browser window up fullscreen before clicking it gets just big enough to read. I has 2350-, 3000- and 3850 Kbps 720p and 1080p encodes you can get without Super HD, plus 4300- and 5800 Kbps ones; that 5800 Kbps is a 50% increase over 3850 Kbps. Should be nice.
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post #249 of 429
1/10/13 at 8:56pm
Quote:
Originally Posted by reddice View Post

I did everything I can think of. Reset the router (30-30-30 reset), reset my cable modem. Connected the modem directly to my laptop. Tried my default Earthlink DNS, Google DNS and then back to OpenDNS. Still can't get it to stream in HD or maintain a high quality stream. I think that Netflix is getting too many users that they can handle. Also with all the DNS servers and even connecting the cable modem to the laptop and I ran traceroutes it still connects to Phoenix, Arizona.

The thing is the past week it was fine but I did notice the last couple of days that when I went to load even SD programs it would be slow in streaming and even buffer in the beginning and then it was fine. Today it is just terrible and for it to do it in the Windows 8 app and the website which always use to work fine there is a problem somewhere. I'll go back to my DVD series and BluRay movies as they are more reliable. mad.gif

Also I bet you after midnight it will be fine. I am going to bed so I will try again Sunday afternoon.

I'm still having different shows and movies fluctuate throughout runtime from Low/SD to High/HD (mostly on the main blu-ray player, though not on my computer). But it's not all shows. Since, for me, the issues started after the Christmas Eve outage (which affected me), I'm thinking something on Netflix's CDN's hasn't been completely fixed or is still glitching. Hard to know. I've done many things to fix this (reset router, reset modem, reset Blu-ray player, etc.), but am now certain it is not my ISP. It lies somewhere in Netflix's chain.

****Update**** 1/11/13
P.S. Problem blu-ray player is an LG BP620. When the Christmas outage happened I even had problems accessing LG apps on this player. Could it be part of Amazon AWS which Netflix and others use that may be the culprit and that service is what's glitching? Just a thought.
Edited by gushin - 1/11/13 at 6:25am
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post #250 of 429
1/11/13 at 3:44am
Quote:
Originally Posted by gushin View Post

I'm still having different shows and movies fluctuate throughout runtime from Low/SD to High/HD. But it's not all shows. Since for me the issues started after the Christmas Eve outage (which affected me), I'm thinking something on Netflix's CDN's has been completely fixed or is still glitching. Hard to know. I've done many things to fix this, but am now certain it is not my ISP. It lies somewhere in Netflix's chain.
Same here.
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post #251 of 429
1/11/13 at 6:47am
Netflix experience from last night:
Ran a few speed tests last night and they were pretty consistent at around 30Mbps. Downloaded some music and podcasts in iTunes and had no issues downloading. Netflix streaming was atrocious last night for the most part. I was watching BBC's Wallander, Season 1 - Episode 3 and the fluctutations in picture quality were the worst I've had since the Christmas outage. After watching the complete episode with fluctuating picture quality troughout I tested with an episode of Enterprise; same issue for the 10 minutes I watched. Then I tried How I Met Your Mother and the one episode I watched ramped up to High/HD in about 30 seconds and stayed there for the rest of the episode.
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post #252 of 429
1/11/13 at 8:29am
More of the same here.
Ran a speed test on my laptop, and on the PS3, both came in over 12 Mbps, but Netflix "HD" was stuck on low/mid SD for the entire show, only bumping to "high SD" for the last 5 min of an hour show.
I then tried the exact same show on Amazon VOD via the PS3 and the quality was immediately and immensely better. The PS3 used to show this TV series on "high HD" for me (comparable or better than the Amazon picture quality), but after Christmas I can't get anything to stream HD..only mid/high SD at best.
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post #253 of 429
1/11/13 at 10:16am
See so I am not alone and Netflix comes out with SuperHD so who cares if you have a fast connection and you can't even maintain a High/HD stream. As I say as long as it only drops no lower than Medium/HD I am fine but when it goes down to SD and down to that abomination Low/SD format which should be dead and buried then I don't even bother watching the program. Like I said it affects certain programs as some other ones I can stream no problem.

Also I did not watch Netflix last night so I can't say how it was but last Friday was terrible for me. Not even going to try to tonight either as I have a movie I am going to watch on satellite TV tonight.
Edited by reddice - 1/11/13 at 10:25am
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post #254 of 429
1/11/13 at 10:19am
I just cancelled my Netflix. Maybe in a couple of months they will get it working properly and I will try again. I didnt pay $1000s of dollars for HT so that I could watch SD movies that blink every 60 seconds because some punk streaming service can't get their act together.
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post #255 of 429
1/11/13 at 10:30am
Quote:
Originally Posted by Bond 007 View Post

I just cancelled my Netflix. Maybe in a couple of months they will get it working properly and I will try again. I didnt pay $1000s of dollars for HT so that I could watch SD movies that blink every 60 seconds because some punk streaming service can't get their act together.

What is your ISP? I see it's Time Warner Cable? Same goes for the others here having problems? If so then there is even another reason to hate them as they might be throttling Netfix but there are the only ISP in my area. They have a monopoly well until FiOS finally becomes available which should be soon.
Edited by reddice - 1/11/13 at 10:35am
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post #256 of 429
1/11/13 at 10:36am
Quote:
Originally Posted by reddice View Post

What is your ISP? I see it's Time Warner Cable? Same goes for the others here having problems?
Mine is Grande Communications, an ISP mainly in Texas.
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post #257 of 429
1/11/13 at 10:36am
I didn't know that. Thanks for the info but I'm not sure its possible for me to hate TWC anymore than I already do. eek.gif
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post #258 of 429
1/11/13 at 10:37am
Quote:
Originally Posted by gushin View Post

Mine is Grande Communications, an ISP mainly in Texas.

Thanks.
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post #259 of 429
1/11/13 at 10:40am
Quote:
Originally Posted by Bond 007 View Post

I didn't know that. Thanks for the info but I'm not sure its possible for me to hate TWC anymore than I already do. eek.gif

As I said might because it only affects certain programs at least for me. I think the real blame is the crappy Amazon AWS is too blame as those programs probably route to that crappy CDN while the ones that play fine probably route to a different CDN.

I too did not have problems streaming Netflix except when it was my ISP having connection problems before but a couple of days before leading up to the Christmas Eve outage it is hit and miss. Most nights are good to great while others are not so much.

Also the PS3 Netflix app was finally updated to 2.11 a few days ago.
Edited by reddice - 1/11/13 at 10:45am
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post #260 of 429
1/11/13 at 10:43am
What DNS Servers are you using.

Roku suggests trying OpenDNS or GoogleDNS if you are having problems

http://support.roku.com/entries/420570-how-do-i-improve-my-roku-player-connection-to-content-servers.

I have only used OpenDNS for years and have no problems streaming Netflix from Comcast. I set up OpenDNS as my DNS server in my router so everything on my local network is using OpenDNS.

It may not be your issue - but it could be worth trying
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post #261 of 429
1/11/13 at 10:49am
When I had problems that last Friday I tried them all Google DNS and even my ISP's Earthlink DNS. Did not make a bit of a difference so I went back to OpenDNS. What made a difference was trying it out after midnight EST and then it was fine. Amazon CDN needs to go as I think it is getting overloaded during peak hours and no changing of any DNS server would prevent it from routing to the Amazon CDN.
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post #262 of 429
1/11/13 at 11:02am
I think some people have lost sight of the forest because of the trees. You can try to explain it with technical jargon and all the companies can blame each other and refer to contractual agreements but my PQ still sucks. Its really pretty simple for me. Netflix worked fine on all of my components until about 3 weeks ago and now it doesn't. I am no longer going to pay for a broken service. Maybe in a couple of months all the players can get their **** together and I will try again.
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post #263 of 429
1/11/13 at 11:04am
I really don't think that AWS has anything to do with your problems reddice. I think that the Netflix players on every platform connect to AWS every time they run. I think that streams never come from there, but AWS serves to hook the players up to stream servers on other CDNs. Enable hot corners in your desktop and try the Resource Manager thing I outlined above and see whose servers you're getting.

EDIT: I don't think that you have to enable the hot corners. Start the resources manager. Run the Windows 8 Netflix app and come back to your desktop to set the Netflix filter in the resource manager then go back to the Netflix app and start something playing. Let it play for a few minutes then go back to your desktop and see what servers it was using in the Network Activity section.
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post #264 of 429
1/11/13 at 11:07am
Quote:
Originally Posted by Bond 007 View Post

I think some people have lost sight of the forest because of the trees.

People are trying to find out what the specific problem is for them with the hope that they can get around it. Maybe they can, maybe they can't, but if you're not interested in doing that cool--dump the service and try it again sometime later down the road cool.gif.

I personally aren't seeing any problem with the service, other than the Christmas Eve outage.
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post #265 of 429
1/11/13 at 11:17am
Quote:
Originally Posted by michaeltscott View Post

People are trying to find out what the specific problem is for them with the hope that they can get around it. Maybe they can, maybe they can't, but if you're not interested in doing that cool--dump the service and try it again sometime later down the road cool.gif.

I personally aren't seeing any problem with the service, other than the Christmas Eve outage.
I completely understand. That's why I kept stating "for me". When I am paying for entertainment and it becomes a task its time to cut the cord. I have no problems with anyone here.
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post #266 of 429
1/11/13 at 11:18am
Quote:
Originally Posted by reddice View Post

What is your ISP? I see it's Time Warner Cable? Same goes for the others here having problems? If so then there is even another reason to hate them as they might be throttling Netfix but there are the only ISP in my area. They have a monopoly well until FiOS finally becomes available which should be soon.

AT&T Uverse for me.... 18 mbps down.
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post #267 of 429
1/11/13 at 3:35pm
I did try that the other day and I was connected to a CDN in Denver, Colorado.
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post #268 of 429
1/11/13 at 4:34pm
Quote:
Originally Posted by reddice View Post

I did try that the other day and I was connected to a CDN in Denver, Colorado.

Yeah, but what was the domain of the server?
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post #269 of 429
1/11/13 at 5:08pm
Since the New Years outage Netflix's quality for streams has been jumping around like crazy. It's all on their end. They're a crappy company that could give two squirts about users who really care about picture quality. They're catering to the vast majority of users who just want to watch tv/movies anywhere regardless of how atrocious it looks.
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post #270 of 429
1/11/13 at 5:50pm
That's another reason why I dropped them. They focus too much on getting new (old) tv shows that I could care less about instead of some decent movies to stream.
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