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Vizio E701i-A3 Owners Thread - Page 66

post #1951 of 2220
Quote:
Originally Posted by raven69david View Post

Don't bother with calling Vizio. Since it's so new I'd go straight to BB and do an exchange. NO questions asked and you'll get the set replaced immediately. No waiting for a new set and no phone calls and poor customer service reps to deal with.
If you're referring to poor customer service at Vizio then in the interest of "fair and balanced" I would have to say that the two times that I've dealt with Vizio customer service has been great. They were prompt, courteous and there was no hassle. Now when I've dealt with Best Buy, I was not impressed.
post #1952 of 2220
Vizio was great with me too. That said, I agree with rav en69david, go to BB & return it, it will be faster. It could take 2 weeks for Vizio to get a tv to you.
post #1953 of 2220
Quote:
Originally Posted by jjthenovice View Post

If you're referring to poor customer service at Vizio then in the interest of "fair and balanced" I would have to say that the two times that I've dealt with Vizio customer service has been great. They were prompt, courteous and there was no hassle. Now when I've dealt with Best Buy, I was not impressed.
It's good to point out Vizio has been pretty easy to deal with in many cases. Some people have gotten the run around, but that seems to have been earlier on when some of the issues people were reporting to Vizio were new and unfamiliar to Vizio support people. That said, the basic advice in this case seems correct. Best Buy's return/exchange period is 15 days and can be longer if you are an upper level member of "My Best Buy" (see link below). So, he should contact Best Buy first as that could produce a simple, quick in-store exchange. If this were further out beyond the Best Buy return period, then Vizio would be the first contact even if he had Best Buy's Geek Squad Protection Plan as that only kicks in after the manufacturer's warranty expires.

http://www.bestbuy.com/site/Help-Topics/Returning-In-store-Purchases/pcmcat260800050015.c?id=pcmcat260800050015
Edited by Bill Ball - 2/5/14 at 12:55pm
post #1954 of 2220
What is the difference between A3 and A3E?
post #1955 of 2220
I returned my set that I bought last march at Costco and Vizio sent me out a new one in like two weeks. It has the new firmware, as the menu is all different. There are no issues with the new set and the picture looks amazing. I can't find any setting recommendations though and need some help. I had my last set dialed in perfect but this one is totally different. It doesn't have a "game" mode like the old set, which is a big problem. Playing online xbox is a mess without the game setting... anybody else have the new firmware that could offer setting recommendations?

Thanks!
post #1956 of 2220
Thanks to everyone who provided me with feedback! I am leaning towards doing an exchange with Best Buy, although the prospect of unmounting the TV, boxing it back up and taking it to the store is not overly appealing. Everything else about the set is excellent, so I might just end of living with the nuisance while watching hockey.

Thanks again.
Quote:
Originally Posted by dd110914 View Post

Hello all,

I just bought a new E701-A3 last week and had it mounted by Best Buy. It is a "Q" serial #.

Unfortunately, I appear to have the bright spots issue mentioned in previous posts. It is about the size of a grapefruit and right in the middle of the screen. Noticeable during light scenes and especially during hockey and soccer with the quick panning left and right.

I am planning on opening a service request with Vizio to see if they will agree to send me a replacement.

How does Vizio handle replacements? Will they unmount the defective TV and remount the replacement TV for me?
post #1957 of 2220
Quote:
Originally Posted by dd110914 View Post

Thanks to everyone who provided me with feedback! I am leaning towards doing an exchange with Best Buy, although the prospect of unmounting the TV, boxing it back up and taking it to the store is not overly appealing. Everything else about the set is excellent, so I might just end of living with the nuisance while watching hockey.

Thanks again.

If Best Buy won't come out and do the unmounting and remounting for you, I would encourage you to call Vizio.
I've had to deal with Vizio CS twice, I would say they are satisfactory on the CS end.
They gave me a bit of a hassle, first they questioned my online receipt from Sam's Club, but approved it after "a higher up" approved it. Then I had to send in several pictures of the bright spots before they OK'ed the exchange. I had to do this twice, the first time they said the pictures were too blurry. See the picture below for the "bright spots" and the white bleed problem.
Once they approve the exchange, their subcontractor, Manna Distribution will contact you by email. It took about a week. Then they will schedule the delivery and exchange. They'll make you unplug and plug in most of the plugs yourself, except for the power and one HDMI plug. I tipped the delivery people and they helped me lift the TV while I unplugged and plug in all my connections (about 12 cables total).
The advantage with letting Vizio do it is that you won't have any downtime. You don't have to experience dealing with Best Buy where they look at you like a thief! In my two exchanges, from first contact to getting TV replaced took a little over two weeks. Luckily my second set was installed two days before the Super Bowl!

Here's what my original set looked like after 10 months in service. You can see how many "bright spots" have developed (Vizio will teach you to go to YouTube and view the "White Screen" video to get to this):


Edited by seneschal - 2/6/14 at 5:02pm
post #1958 of 2220
Received my replacement tv today. It replaced one with the white spots. This one is a Q serial and has the "Professional" calibration settings. The digital tv tuner is different as well. It's not picking up my antenna channels. It may be more sensitive and my amp is over powering it. I'll bypass the amp to check. The downside now is that the color settings are too complicated for me to tinker with.


Maybe someone with a calibration meter can point us in the right direction.
Edited by dpiantino - 2/8/14 at 5:58pm
post #1959 of 2220
Quote:
Originally Posted by dd110914 View Post

Thanks to everyone who provided me with feedback! I am leaning towards doing an exchange with Best Buy, although the prospect of unmounting the TV, boxing it back up and taking it to the store is not overly appealing. Everything else about the set is excellent, so I might just end of living with the nuisance while watching hockey.

Thanks again.
If you paid Best Buy to deliver and mount this TV, they should do a swap, but I've not checked that out personally. Call them. If not, then seneschal's points are right on.
post #1960 of 2220
Quote:
Originally Posted by dpiantino View Post

Received my replacement tv today. Another one with the white spots. This one is a Q serial and has the "Professional" calibration settings. The digital tv tuner is different as well. It's not picking up my antenna channels. It may be more sensitive and my amp is over powering it. I'll bypass the amp to check. The downside now is that the color settings are too complicated for me to tinker with.


Maybe someone with a calibration meter can point us in the right direction.
No one has posted a meter calibration on one of these using the professional settings options. So, you'll have to wait until that happens or just use something like the CNET calibrated settings, if they still have the same non-professional options that CNET used.
http://forums.cnet.com/7723-19410_102-580728/vizio-e701i-a3-picture-calibration-settings/

I would compare the results with these settings to the "Calibrated" modes that are included in the Q series menus..
post #1961 of 2220

After reading several reviews and seeing this TV myself I think I'm getting close to pulling the trigger. What's the general consensus on this TV? One of the best 70" values around?

post #1962 of 2220
Quote:
Originally Posted by qwertyZ View Post

After reading several reviews and seeing this TV myself I think I'm getting close to pulling the trigger. What's the general consensus on this TV? One of the best 70" values around?
See my posts and pictures about the bright spots and overheated unit.
post #1963 of 2220

Vizio's literature on their website is very confusing. Is this TV an edge-lit or a full array?

post #1964 of 2220
Quote:
Originally Posted by dpiantino View Post

Received my replacement tv today. Another one with the white spots. This one is a Q serial and has the "Professional" calibration settings. The digital tv tuner is different as well. It's not picking up my antenna channels. It may be more sensitive and my amp is over powering it. I'll bypass the amp to check. The downside now is that the color settings are too complicated for me to tinker with.


Maybe someone with a calibration meter can point us in the right direction.

Actually the tuner is one of the improvements of the Q set. I can now pick up 130 OTA digital channels now compared to 60 previously.
Edited by seneschal - 2/6/14 at 11:37pm
post #1965 of 2220
Quote:
Originally Posted by seneschal View Post


See my posts and pictures about the bright spots and overheated unit.

I've seen your posts regarding the dreaded bright spots :eek:

What I'm curious about is if I decide to pull the trigger on one today or within the next 48 hours will I be getting a new batch? (i.e. 2014 vs 2013 and/or P vs Q.) 

post #1966 of 2220
Quote:
Originally Posted by qwertyZ View Post

I've seen your posts regarding the dreaded bright spots eek.gif
What I'm curious about is if I decide to pull the trigger on one today or within the next 48 hours will I be getting a new batch? (i.e. 2014 vs 2013 and/or P vs Q.) 
Depends on where you buy it from.
Seems like most of the people who got the Q sets are like me. They got them directly from Vizio as replacement sets after their original set failed.
If it matters to you then you might want to buy it at a brick and mortar so you can check the serial number before they ring you up.
But it seems like the bright spot problem persists on the Q sets too 😣
post #1967 of 2220
Quote:
Originally Posted by seneschal View Post


Depends on where you buy it from.
Seems like most of the people who got the Q sets are like me. They got them directly from Vizio as replacement sets after their original set failed.
If it matters to you then you might want to buy it at a brick and mortar so you can check the serial number before they ring you up.
But it seems like the bright spot problem persists on the Q sets too 😣

I'm buying it from a local B&M and it'll have to be ordered because they're currently out of stock. SOL there I guess. Roll the dice?

post #1968 of 2220
Quote:
Originally Posted by qwertyZ View Post

I'm buying it from a local B&M and it'll have to be ordered because they're currently out of stock. SOL there I guess. Roll the dice?
If you are not desperate for a TV then I would hold off. My first replacement set was shipped in early January and it was still a P set. So I suspect a lot of the P sets are still in the supply chain at various DC's.
I on the other hand have no choice as I'm past the point of no return, literally. Have to rely on the warranty twice now.
Would the store let you back out of it if you see a P in the serial number (should be on box)?
post #1969 of 2220
Quote:
Originally Posted by seneschal View Post


If you are not desperate for a TV then I would hold off. My first replacement set was shipped in early January and it was still a P set. So I suspect a lot of the P sets are still in the supply chain at various DC's.
I on the other hand have no choice as I'm past the point of no return, literally. Have to rely on the warranty twice now.
Would the store let you back out of it if you see a P in the serial number (should be on box)?

I'm not desperate my head is just spinning after 2 months + of trying to decide which TV to chose. And yes the store would let me return for whatever reason within my allotted window.

post #1970 of 2220
Quote:
Originally Posted by qwertyZ View Post

Vizio's literature on their website is very confusing. Is this TV an edge-lit or a full array?
The current Vizio 70" E series that are for sale, all still 2013 models, are edge lit. The coming 2014 models are backlit/full array. Although the smaller 2014 E series TVs, up to 55", are already on store shelves, the 70" has yet to appear.
post #1971 of 2220
Quote:
Originally Posted by seneschal View Post

Actually the tuner is one of the improvements of the Q set. I can now pick up 130 OTA digital channels now compared to 60 previously.

That makes sense, it was acting like it was being over powered. The new tuner may be more sensitive.
post #1972 of 2220
Quote:
Originally Posted by qwertyZ View Post

After reading several reviews and seeing this TV myself I think I'm getting close to pulling the trigger. What's the general consensus on this TV? One of the best 70" values around?

This tv replaced a high-end 2012 Samsung E8000 and I can tell you that I'm VERY happy with the set. The picture is outstanding and better than what I thought I was going to get out of any "Vizio" product. I'm an odd-duck though as I love SOE and using VIVID mode to watch all of my content in so I'm not sure how solid my opinion of this TV is. I tweaked it to my liking using some of the settings on here and then changed them to suit my tastes. The picture is bright and the clarity of the picture is a 9 out of 10 IMO. I'm a very picky person so giving a thumbs up to this set is a big deal for me.

The downside to the awesomeness of this TV is its reliability which has been tracked through this thread. The TV panel is problematic and seems to have issues so while my set is new and doesn't have them now, I look forward to having the set exchanged at least once or twice throughout the life of this set. While I hope this doesn't happen and hope my set does not experience the multiple issues reported on this thread, I'm expecting to encounter them at some point in the future. While this forum only represents a very small percentage of people having problems with the set, most of us here take picture quality very seriously and that is what makes us rather unique. To the rest of the owners of these TV's, they won't notice the bright spots or other issues and will enjoy their TV much more than most of us here will. With that being said, I'd definitely purchase the TV and enjoy a great set now rather than wait on the sidelines. I'm glad I purchased the TV and will move it to a bedroom next year when I upgrade this TV for a 4K unit, provided the price of these types of TV's comes down such as the reported Vizio R-series which should be as much as this TV some time later this year.
post #1973 of 2220
Quote:
Originally Posted by raven69david View Post

This tv replaced a high-end 2012 Samsung E8000 and I can tell you that I'm VERY happy with the set. The picture is outstanding and better than what I thought I was going to get out of any "Vizio" product. I'm an odd-duck though as I love SOE and using VIVID mode to watch all of my content in so I'm not sure how solid my opinion of this TV is. I tweaked it to my liking using some of the settings on here and then changed them to suit my tastes. The picture is bright and the clarity of the picture is a 9 out of 10 IMO. I'm a very picky person so giving a thumbs up to this set is a big deal for me.

The downside to the awesomeness of this TV is its reliability which has been tracked through this thread. The TV panel is problematic and seems to have issues so while my set is new and doesn't have them now, I look forward to having the set exchanged at least once or twice throughout the life of this set. While I hope this doesn't happen and hope my set does not experience the multiple issues reported on this thread, I'm expecting to encounter them at some point in the future. While this forum only represents a very small percentage of people having problems with the set, most of us here take picture quality very seriously and that is what makes us rather unique. To the rest of the owners of these TV's, they won't notice the bright spots or other issues and will enjoy their TV much more than most of us here will. With that being said, I'd definitely purchase the TV and enjoy a great set now rather than wait on the sidelines. I'm glad I purchased the TV and will move it to a bedroom next year when I upgrade this TV for a 4K unit, provided the price of these types of TV's comes down such as the reported Vizio R-series which should be as much as this TV some time later this year.

I would have agreed with you for the first ten months I owned this set last year.
However, toward the end there were so many bright spots that visitors who are seeing the TV for the first time would ask me, "Why is your TV like that?" I personally ignored them for a long time, but they were getting so numerous it was hard to watch the TV without being distracted by them. That's when I returned to this forum and saw all the postings about this issue and called Vizio.
And the replacement set overheated and died after two weeks in service...
For a $1,500 purchase I would have expected to last longer. I have another Vizio, a 47" set from several years ago, and it also went through a repair to get rid of a constant humming problem (also documented on this site, problem with the circuit board that was replaced on-site). However, that was has been performing like a champ since and we are still using it. Hope that will be the case with my third, Q set.
post #1974 of 2220
Quote:
Originally Posted by qwertyZ View Post

I'm not desperate my head is just spinning after 2 months + of trying to decide which TV to chose. And yes the store would let me return for whatever reason within my allotted window.

Then go ahead and have them order the set, check the serial number before you pay for it.
If it's not a Q set don't buy it.
post #1975 of 2220
Quote:
Originally Posted by seneschal View Post

Depends on where you buy it from.
Seems like most of the people who got the Q sets are like me. They got them directly from Vizio as replacement sets after their original set failed.
If it matters to you then you might want to buy it at a brick and mortar so you can check the serial number before they ring you up.
But it seems like the bright spot problem persists on the Q sets too 😣

I haven't seen any Q's yet since they just came out, where did you hear this?
post #1976 of 2220
Quote:
Originally Posted by indept View Post

I haven't seen any Q's yet since they just came out, where did you hear this?

Scroll up, see post #1958 by dpiatino from yesterday.

http://www.avsforum.com/t/1440682/vizio-e701i-a3-owners-thread/1950#post_24322551
post #1977 of 2220
Quote:
Originally Posted by dpiantino View Post

Received my replacement tv today. Another one with the white spots. This one is a Q serial and has the "Professional" calibration settings. The digital tv tuner is different as well. It's not picking up my antenna channels. It may be more sensitive and my amp is over powering it. I'll bypass the amp to check. The downside now is that the color settings are too complicated for me to tinker with.


Maybe someone with a calibration meter can point us in the right direction.

Why would you want to calibrate it if it has the white spots, aren't you going to call Vizio about this set?
post #1978 of 2220
Quote:
Originally Posted by indept View Post

Why would you want to calibrate it if it has the white spots, aren't you going to call Vizio about this set?
Yeah, I read it that way the first time too. Then the second time as well. Finally I figured he must have meant the new one replaced "another one with the white spots".smile.gif
post #1979 of 2220
The included color filters have made it nice for calibrating the color brightness, hue, etc. I need someone that can post some 11 point white scale as a starting point. I don't see how to do this without a meter. The professional calibration mode has the grayscale screens from 5% to 100% and RGB corrections for each, but without a meter this is guesswork. My gamma seems to sit at about 1.9 I haven't touched the color gain settings. I used these on my last set to get the gamma closer to 2.2. I popped in the disney wow disc and the blue filter jived with the settings I selected with the built in calibration modes.

There's a difference when using the color bars in the Vizio menu and the color bar calibration on the HD709 disc. Using the built in color bars will get you close, but there is still variation from each source.

Soooooo, if someone with a meter could post up some 11 point values, then that would be great. We all know that each set is different; blah blah, but we also know that there are generic starting points that will get a set close. I'll post up my values for the tv color bar calibration, and the ps3 with hd709 color bar.

I started with color at 50 and tint at 0, then adjusted the professional color settings. Without a luminance meter I cant tell where the ideal start point is. I had the hardest time with the green cyan/matching On one filter where these should be black, they had a slight red tint. If I adjusted them to black, then they didn't match on the filter where they were supposed to look the same.

FYI You can apply two filters at one time. You can change calibration screens while the filters are applied. i.e. apply the filtes, then switch to color bar screen, or grey scale ramp, or whatever. Add the filters one at a time and adjust, and you will get the hang of it.
post #1980 of 2220
Sorry, I received the Q serial today that replaced another tv with the white spots. This tv has no white spots. This is my second replacement tv related to the "white spot" problem. My 4th or 5th overall. First couple were due to uniformity/flashlighting issues.
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