Originally Posted by rstambo
Hi Azure Chicken,
Just curious...if you spoke to 3 reps that said it was a defect, why didn't they process the warranty? Just wondering...
also, since you still have both TV's what is the manufacturing date of the first one and the new one? Also curious if its a new batch, and exactly how new....
thanks and good luck with the second one....
Ron, here's what happened after being asked by Vizio to send in a picture of the problem:REP 1
: "Oh wow, that looks really bad. I don't know what that might be, but that definitely doesn't look right. We're going to need more photos though. Can you send a photo of a dark scene?"REP 2
: "Yeah, I can see the light problem you're talking about on dark scenes. I imagine it's pretty bad on black bars like you said. We need more photos though. Can you send in another photo of a lighter scene?"REP 3
: "Hey, yeah, I think that area looks a bit lighter. But we need more pictures so we know exactly what the problem is. Can you send in a picture of the set with a really bright, full screen? Like an HD newscast?"REP 4
: "Got all your photos. It's normal. We're not going to do anything. That's the nature of LED televisions (proceeds on long spiel about how edge lit LEDs work
). Thanks for choosing Vizio."
Annoying, but at least Walmart processed an exchange without hassle.
It's possible that I was being too picky, but I'll let you decide. Here's the original photo I sent in to Vizio: