Originally Posted by notavailable
If I ordered through Amazon, I need to go through them to exchange, correct?
As i was trying to say before the site went down or whatever happened.........Amazon has an amazing return program. I ended up returning my Bic F-12's because I needed something more. I printed off the return label from my order history, put the subs back into their boxes, attached the return auth form and dropped it off at a local ups store. I believe i did this on a Monday and by Tuesday I had an email from Amazon stating they would be returning my money.......minus shipping of course. They didn't even get the subs back until that Wednesday.
In your case, they should refund all of your money if you are returning the item since the item is defective. Not sure about how returns work. I guess they would send you out another once they get the return but I would say give them a call. They will probably send you another one at the same time you're returning the defective one.