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LG 47LS4500 LED - No TruMotion Option

post #1 of 17
Thread Starter 
Hello all - I've tried searching everywhere for an answer to my question, but have not found anything that will help me. I purchased a 47" LG LED TV last night (47LS4500) and for the most part, the picture is very good. The TV is advertised as having TruMotion 120Hz technology. I know most people here are not fans of TruMotion (i.e. soap opera effect), but let's just say I do like it in some applications.

To make a long story short, there is no option to select TruMotion in the settings. After a mind-blowing conversation with Customer Service (both via phone and Live Chat), all I'm told is that the TruMotion feature is constantly enabled without an option to select/deselect. That being said, the picture has no "soap opera effect" and looks like a standard LCD picture.

I don't want to argue about the feature itself, I'm just wondering if anyone else experienced this or can explain why the TruMotion feature on other LG TVs is so dramatic, yet it is unnoticeable on my TV. Thanks!
post #2 of 17
I completely agree. I bought mine recently too and I do not see the TruMotion effect while watching tv. My parents bought a 120hz LG tv 2 years ago and they can switch between 60hz and 120hz. I thought that was a standard since it was a feature back then. It seems like its a normal 60hz LED tv but paying for the 120hz? I do like having TruMotion on for animated films and some action movies. Not sure what to do now. It would be a pain to return. Let me know if you find any fixes. I searched online and LG said that they might release a firmware upgrade soon.

Keep an eye out on this site for any software updates

http://www.lg.com/us/support-product/lg-47LS4500
post #3 of 17
Thread Starter 
I'm in the same boat. I'm leaning towards returning it. I don't purchase TVs that frequently, so I'd rather have something I'm going to be happy with.

I'm not sure a firmware update would do much since, according to LG, "TruMotion is already enabled" on the set.
post #4 of 17
I have the same TV and though that trumotion was supposed to help with fast moving scenes like watching sports. I tried looking to see if it was turned on when I was watching basketball the other night and saw a lot of pixelating as the screen moved quickly. If trumotion is always on I'm glad it doesn't give the soap opera effect because I'm not a fan of it..
post #5 of 17
Quote:
Originally Posted by scarps626 View Post

I'm in the same boat. I'm leaning towards returning it. I don't purchase TVs that frequently, so I'd rather have something I'm going to be happy with.
I'm not sure a firmware update would do much since, according to LG, "TruMotion is already enabled" on the set.


The "firmware update" might install the option to turn it off and on. If trumotion is supposed to give the soap opera effect then I don't think its always on since I never see it on my set
post #6 of 17
Pixilation is normally caused by not receiving all display update changes from your Signal sources.
The oap opera effect caused by giving a 24fps movie the same 60fps motion as that provided by a TV video camera by inserting an interpolated frame between each filmed frame since many filmed TV programs such as soap operas are filmed with 60fps video cameras instead of with 24fps movie cameras.
Use of frame interpolation motion compensation is most noticeable with live sporting events.
post #7 of 17
Quote:
Originally Posted by trevorkuznak View Post

I completely agree. I bought mine recently too and I do not see the TruMotion effect while watching tv. My parents bought a 120hz LG tv 2 years ago and they can switch between 60hz and 120hz. I thought that was a standard since it was a feature back then. It seems like its a normal 60hz LED tv but paying for the 120hz? I do like having TruMotion on for animated films and some action movies. Not sure what to do now. It would be a pain to return. Let me know if you find any fixes. I searched online and LG said that they might release a firmware upgrade soon.
Keep an eye out on this site for any software updates
http://www.lg.com/us/support-product/lg-47LS4500

In regards to the update... Has anyone had a problem with updating from version 03.20.08 to the current version 03.20.12?? Mine has been entering the update process, says it's successful, then restarts. Upon insertion of the USB device again, my current version is still set at 03.20.08...
post #8 of 17
Quote:
Originally Posted by cloggedsink View Post

In regards to the update... Has anyone had a problem with updating from version 03.20.08 to the current version 03.20.12?? Mine has been entering the update process, says it's successful, then restarts. Upon insertion of the USB device again, my current version is still set at 03.20.08...

I recently purchased this TV and am disappointed with the lack of TruMotion as well. Cloggedsink, I insert my USB and I can't even get the TV to read it. How did you find out which version of software you have. I can't access the Product/Service Info in my menus.

Thanks!
post #9 of 17
Ok, I just got off of Live Chat with "Michael" from LG. Here is a transcript. I'm not sure I really got the answers I wanted. Maybe I'm letting the fact that I can't force the soap opera effect on movies, affect my opinion on the picture quality.



Michael: Hello Darren Howard. Welcome to LG Electronics U.S.A. Support only. How may I provide you with excellent service today?
Kirkh: I recently purchased an lg 47ls4500 and can't find the option to turn TruMotion on or off. I've read that this feature is on at all times but I've seen this on other LG TV's that have the option to turn it on and off and I don't see the same picture quality on mine so I'm assuming it is not enabled..
Michael: I would be happy to help you with that.
Michael: I'm sorry but that option is not available to adjust or turn on and off. It is always running in order to provide the best picture quality
Michael: please try adjusting the picture settings in the menu.
Michael: That normally takes care of the problem
Kirkh: Ok. Normally, on other LG TV's, when TruMotion is enabled, movies tend to look more realistic and have the "soap opera effect" I don't see this in any of settings. I like the way TruMotion looks (or used to look) when watching sports or animated movies. Since none of the settings affect movies in this way I assumed that TruMotion was not enabled
Michael: I see
Kirkh: Is this some kind of new motion interpolation that gives a true 120Hz refresh rate without making movies look like soap operas?
Michael: the TV is always running on 120HZ
Michael: what device do you have connected to the TV? cable/satellite box/DVD player?
Kirkh: I have it connected to a PS3 for DVD's and Blueray ,and Dish TV for HD cable.
Kirkh: I also saw a software update on the LG site. I was wondering if maybe a firmware update would enable the TruMotion option. I can't seem to get my TV to read the software update from my usb drive
Michael: the software updates will not enable the Trumotion
Michael: I'm sorry for that
Michael: if you still think that the unit has a problem and you've tried adjusting the picture options in the menu like I suggested with no results then we can have a technician look at it to see what is wrong with it
Kirkh: Does this model have the same TruMotion as other LG models that enable TruMotion to be turned on and off? The picture looks fine, but looks more like a TV with a 60Hz refresh rate to me. Do all new LG models have TruMotion permanently enabled now?
Michael: yes, all TVs have Trumotion permanently
Kirkh: Oh, ok, so the option for turning TruMotion on and off is gone from all new models now?
Michael: correct
Kirkh: Great, I just wanted to make sure that this model, having less features was providing the same TruMotion interpolation that I enjoyed with other LG TV's I had watched in the past. I had read this on the LG website forum "If a TruMotion setting is not currently available in the ADVANCED CONTROL section of the PICTURE menu, then the feature is already active in its LOW setting. If this does not resolve the matter, please contact our Customer Interactive Center at 800-243-0000." So am I correct in assuming that all LG TV's have TruMotion enabled in a LOW setting at all times? Sorry for all the questions, I just wanted to make sure that the TV has the same TruMotion effect that I've seen on other LG TV's and not a watered down, entry level version.
Michael: yes the TV does have the Trumotion on low sometimes
Michael: Is there anything else I can assist you with today?
Kirkh: It sounds like the TV adjusts the level of TruMotion automatically is this correct? Also is there any reason I should make sure my TV is updated to the current 03.20.12 software?
Michael: that is correct, the TV adjust the Trumotion automatically. The update is to enhance the simplink performance
Michael: I'm sorry, are we still connected?
Michael: I apologize it appears I may have lost my connection with you. I will remain on the line for approximately 2 minutes before exiting the chat. If you have any additional questions feel free to contact us back via Live Chat or you may call 800-243-0000. Thank you for choosing LG Live Chat.
Kirkh: Is there any documentation about the advanced picture menu options? "motion eye care
Kirkh: 'Film mode" etc?
Kirkh: maybe these will help me find what I'm looking for.
Michael: I'm sorry but there is no documentation with information about Film mode available but you can feel free to access the following link in order to download and see information about your model: http://www.lg.com/us/support-product/lg-47LS4500#
Kirkh: I've read on the LG forums that firmware updates for other models lacking TruMotion adjustability are on the way. Are there any plans for making this option available for the 47LS4500?
Michael: no, there are no plans yet
Michael: actually the engineers decided that it is better for the TV to automatically do it
Kirkh: Ok Michael thanks for your help. You've answered all of my questions.
post #10 of 17
Quote:
Originally Posted by walford View Post

Pixilation is normally caused by not receiving all display update changes from your Signal sources.

Hmm...I recently had to switch from Direct TV to a local cable provider...not impressed with the cable provider and will be going back to Direct asap..
post #11 of 17
It would be a pain to return. Let me know if you find any fixes.
post #12 of 17
So I bought this set a couple of days ago and I'm still trying to figure out why it won't update to the current firmware it keeps reverting to the original firmware after restarting. Also if u read up on the 47LM6200 threadhttp://www.avsforum.com/t/1408659/lg-trumotion-missing-specific-to-42lm-47lm-55lm-series-excludes-lm7600-and-newer you will see that they eventually released a firmware update to enable Tru motion functionality. My guess is that they (LG) are lying about the feature being enabled all the time. 120hz is different from Tru motion which is a frame interpolation technology. I have a Sony 240hz and there is a clear difference in turning on frame interpolation and having it off. Since they are lying about having it enabled all the timeI think it's best to say return this set because the firmware will probably never come, unless enough of us complain. SOE is only very apparent when you raise it to like high, on low or medium it works wonders for image quality. However on this set there is no frame interpolation going on because there is so much motion laggyness or blur when viewing moving objects.
post #13 of 17
I was curious about the 120Hz TruMotion feature on this model as well, as my older 42" LCD has it as an option that can be turned on and off. I just chatted with an LG rep, but only about the software update, since I don't think those CSRs know much, and chatting about future features seems totally pointless.

My take away from this chat is that LG is *really* dumbing down the customer experience. I read the PDF guide on how to perform the software update, and the “Product/Service info.” under Support is not available. In fact, the entire Support section is gone.

Here's the transcript of the chat. Disappointing, to say the least:

10:31 AM ThurstonX: I have a question about updating the firmware/software on my LG TV....
10:31 AM Ana: Sure, go ahead
10:32 AM ThurstonX: I downloaded the PDF guide from the support page, but the instructions don't seem to apply to my model
10:32 AM Ana: You can access to the link below to update:
10:32 AM Ana: %LF:ForcePage% http://www.lg.com/us/support-product/lg-47LS4500#software_panel
10:32 AM ThurstonX: Specifically, I can't access the "Product/Service Info" screen. The guide says to use the RED button from within the Menu, but it does nothing.
10:33 AM Ana: Please select the software update tab and select file: Software_File(Version_03.20.12).zip Download it to your computer and unzip the file before you transfer it to an empty USB drive and insert in the unit to update.
10:33 AM ThurstonX: I'm on the page in the Support section for my model.
10:34 AM Ana: The instructions are more clear than the ones you find online
10:35 AM ThurstonX: Thanks. Can you tell me how to access the "Product/Service Info" on this model? I have an older 42" LG LCD, and I have no problem accessing that screen.
10:35 AM Ana: You don't need to access to that part, that is for tech support only
10:37 AM ThurstonX: So how do I know which version of the software is currently installed? That seems like valuable information. If I already have the newest version, I'd prefer not to go through the hassle of formatting a USB stick. And like I said, I *can* see that info on my older model.
10:37 AM ThurstonX: ALso....
10:37 AM Ana: This model is new, this would be the first update you are making, it have the factory version right now
10:38 AM ThurstonX: the instructions provided on your site, immediately below the zip file containing the .bin file, say that I should access the "Product/Service Info".
10:38 AM ThurstonX: If that's inaccurate, LG should update that page for this TV, since the instructions don't seem to apply.
10:39 AM Ana: Those instructions apply for several models and some steps won't be the same for all please follow the instructions I gave you
10:39 AM ThurstonX: All right, well, thanks for your time.
10:40 AM Ana: Thank you for your time and patience. Should you have any further questions or concerns, please do not hesitate to contact us again. Have a great day! Happy Holidays!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

In the end, don't expect much from LG. I like the TV, won't be returning it, but seriously LG, WTFU.
post #14 of 17
I replied in another thread here (http://www.avsforum.com/t/1442157/official-lg-47ls4500-55ls4500-owners-thread/60#post_22691777) and am having an extreme frustration with having been what I feel like as duped.

I bought this TV specifically for the fast 120hz TruMotion Soap Opera Like Effect in order to play games and watch fast action movies and sports, but to my dismay, the lag looks comparable to my last 32" 60hz LCD. Way to much lag to be considered 'not blurry.' I'm a little ticked off after researching and seeing this problem is not just me and LG reps are saying "TruMotion is always on, don't worry." How do I know that!? It looks horrible relatively speaking to other TV's touting the same 120hz specs. May return the TV if I don't get answers soon and leave reviews all over the net if things aren't addressed properly by LG.
post #15 of 17
Thread Starter 
I returned my LG TV and picked up a Samsung 6-series, which has the option to turn AutoMotion Plus on/off. I'm glad I decided to bring it back. I'm much happier with the Samsung.
post #16 of 17
I do think it's there. When I first watched a blu ray on it with the tv just plugged in out of the box I wanted to see if I could turn the tru motion OFF. I was surprised to find no settings as well, but have managed a good picture with picture wizard. Still, correct, not the same dramatisized overeffect soap opera look.
post #17 of 17
has anyone tried the LG Service menu on this set to see if you can disable it there? you can try the codes at http://factory-reset.com/wiki/LG_Service_Menu
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