Originally Posted by edfowler
JVC isn't really impressing me at this point. I brought up a problem a month ago after I had my projector for just a day or two.
It took them three weeks to even acknowledge that the projector was defective and they said they would issue an RMA. It's been almost a week since then and I still haven't received an authorization to return it for exchange.
It's pretty frustrating.
Did you call JVC directly? I called the JVC Pro customer service line, was forwarded to the installation specialists, left a message, and was called back right away. The person who called me back answered my question but also gave me the direct number to their projector specialist in their Imaging Products division for more info. That person was out of the office when I first called him, so I left a message, and he called me back on the same day I returned to the office. I missed his call, but I plan to call him back on Monday just to close the loop.
As with everything, the squeaky wheel gets the grease. PM me if you want the names/numbers of the folks I spoke to. Of course, these contacts will only work if you have an RS-series projector since the X-series projectors are supported on the consumer side of the house.
I didn't even bother with going through AVAD. I think I saw you mention that you were waiting on them to issue your RMA. If that's the case, I'd skip AVAD and try JVC proper.