Originally Posted by maxcooper
I am sympathetic with your position, and I agree that anyone with a bad mic should be entitled to a refund if that is what they want. But this is a product for DIYers, so I don't think it is unreasonable to offer the board swap if buyers are willing to do it. Who knows, the time and money saved could have positive benefits for everyone.
That did stretch out much longer than I had hoped, too. My order was finally completed last week when I got my phase plugs. But it was a group buy, so it wasn't quite like placing a "normal" order. On the plus side, we did eventually get top-quality products. I've seen buys with other companies take even longer, and result in defective products or nothing at all.
I'm glad that there are small manufacturers making and selling innovative products. However, the buying experience is often not as good as buying a proven product from a more service-oriented, higher-volume vendor. Caveat emptor.
Maybe the lesson learned is that, if possible, you should go with an established company. Who knows....I might just have to write this off and order a new mic from Cross Spectrum. http://cross-spectrum.com/measurement/calibrated_umm6.html
Their mic isn't that much more expensive. Actually it might be about the same cost when you factor in shipping. They're also a domestic company.
I planned on purchasing the minidsp too but, after this experience, I'm entertaining alternatives. http://www.waf-audio.com/
Unfortunately I'll have to wait awhile and not be an early adopter because I'd rather not repeat the minidsp experience.
Like AE, the folks at minidsp could garner more sympathy if they'd keep their forum up to date with regular updates on problems or delays. It takes very little effort to maintain a consistent forum presence. I know of other small manufactures that are active on their own forums and audiophile forums.
After my AE experience, I believe that group buys are a gamble and you're probably better off going with vendors that have stock on hand. Like how are you supposed to retain enthusiasm for a diy project when it takes so long to get the parts?