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Ceton Customer Service is terrible - Page 2  

post #31 of 73
Quote:
Originally Posted by erickotz View Post

I am 99.9% certain that if I posted the entire support ticket, the vast majority of AVS readers would agree with me.

I doubt that, or else I am in the 0.1%, because I think that missing an appointment when you don't even have a phone number a person can call is a HUGE screwup, and you guys should have bent over backwards to make it up to him. If you needed to give him your personal cell phone number so he could call you and complain, you should have done it.

Not having a phone number people can call is bad. Not having a dedicated Ceton forum people can post in is bad. Combine that with missing an appointment you had set up with a customer, and it adds up to terrible customer service. Yes, I know you have excuses for all of those points. That makes it even worse.
post #32 of 73
I think you should have made your initial post and then moved it to PM or some other form of communication. Threads like this just turn into pissing matches.
post #33 of 73
I've been a Ceton customer since they first introduced the InfiniTV4 and I can say without a doubt that their customer service is a role model that other companies should follow. They are generally quite prompt at responding to customer inquiries. The OP clearly has an axe to grind so anything he's posted so far I'm taking with a bag of salt. They may be slow to respond at times, but at least they respond. Lots of big companies simply ignore e-mails requesting assistance for their products. Ceton has always come through for me.
post #34 of 73
Quote:
Originally Posted by captain_video View Post

Ceton has always come through for me.

+100. The below is simply my experience with their support staff and doesn't have anything to do with OP's issue.

When I first got my Ceton iTV4, my cable company didn't have any idea what a cable card was, nor any idea how to set one up (this is a small cable company). I called Ceton Support number, left a voicemail, and within 10 minutes a nice lady called and told me that they would call this local cable company on my behalf. The next day, everything was perfect. Also, one of the updates to the iTV4 somehow managed to brick the unit. I called Ceton and they had me return it, shipping label paid for, no questions asked. However, I was interested in trying out the USB device instead of the PCI. So, during the RMA process, the gentleman was more than happy to swap the internal for the external. Ceton support is the best consumer electronics support I've ever dealt with... easily beats the big boys (HP, Dell, Acer.. even the award-winning Apple). I love describing the products to my friends and family who come over and always make sure to mention the amazing Ceton support staff.
post #35 of 73
Thread Starter 
Quote:
Originally Posted by jim2100 View Post

I doubt that, or else I am in the 0.1%, because I think that missing an appointment when you don't even have a phone number a person can call is a HUGE screwup, and you guys should have bent over backwards to make it up to him. If you needed to give him your personal cell phone number so he could call you and complain, you should have done it.
Not having a phone number people can call is bad. Not having a dedicated Ceton forum people can post in is bad. Combine that with missing an appointment you had set up with a customer, and it adds up to terrible customer service. Yes, I know you have excuses for all of those points. That makes it even worse.

Summed it up better than me.


Based on some of the comments here it seems that my idea of what you should expect from a product when you spend $200 is different. This is what I expect.

Product should work as advertised out of the box. Including network tuning. Function and picture quality should be on par with my cable box. Install the hardware and software, do any config if needed and it should work. Not some times but all the time.

If it doesn’t work the company should either support it or take it back.

If I have to file a ticket for support (or any other support system/method) I already have a product that’s not working correctly and am already inconvenienced.

Support if needed should be quick and to the point.

So now I’m inconvenienced, I’m out $200, have a product that works sometimes. But I go through with the back and forth email game. Only to come up with nothing and they want to see themselves. No problem.
So after scheduling and confirming an appointment. Here I sit with my thumb up my butt. I planned around this appointment. Made sure I was home from work. Made sure I didn’t have things to do with my family. Made sure any other projects could wait. Now I have wasted a Saturday afternoon. Now what do I do? Can I call them? Nope. No phone numbers on the web site. Send another email and wait…
Most companies would understand that they customer is probably pretty mad by now. This $200 card has cost me a bunch of my time. Maybe times not valuable to some of you but I don’t have enough if it and my time is worth a lot. I’m not jumping back into this email mess without someone explaining why I wasted my day.

I get a email response that they are sorry about the missed appointment. So I ask to speak with a manager. Please send me a phone number.

Someone calls me the following Monday at 3:41 PM. 2 full days later (yes one day was Sunday). I’m now 1500 miles from home on a business trip. In the middle of a meeting with my customers. Do I answer his call in the middle of the meeting? Or do I call him back? Nope can’t do that. No return number.

He calls 2 days later. 7:32 PM. Now I’m at dinner with a different customer on the same trip 1500 miles from home. Do I answer this call? Again can’t return the call.

His first message start by telling me that they don’t have phones. Please update the ticket. We really want to help but cant get calls. At the end of the message. Oh ya. Sorry about the missed appointment.

Second message – We really can’t get calls. Please update your ticket. If you don’t update the ticket we will have to close it! We really want to help though.

Really! Close the ticket after you have missed an appointment, made me waste half a day and won’t give me a phone number to call and discuss it?

I tell them to close it up. You wont listen so I’ll post my experience elsewhere. Tell them Im displease and why.

Next reply comes from some marketing guy. Apologizes and then tell me how great their service is. Again no number to call him.

Here I sit, with $200 for something that work some of the time and also takes part of my network down. After this experience I have no interesting to spending more of my time to trouble shoot it. I just want it to go away. I thought people should know since I wasn’t able to talk to ceton directly.

You’re welcome to post the complete ticket. Make sure to include it all. I have copies if you miss something. I will also post copies of your support managers (2) voice mails so everyone can see how those fit into the picture. If you think the way the ticket was handle up to right before the end was the problem your not listening.
post #36 of 73
Since you're obviously displeased with both the product and the service, why not just return it and let the rest of us get on with our lives? I understand your frustration, but what don't you get about no phone service? Just because you think Ceton should have a staff of customer service reps sitting by the phone waiting for your call doesn't mean it's going to happen. The situation was explained to you so quit bitching and deal with it.
post #37 of 73
Thread Starter 
Quote:
Originally Posted by captain_video View Post

Since you're obviously displeased with both the product and the service, why not just return it and let the rest of us get on with our lives? I understand your frustration, but what don't you get about no phone service? Just because you think Ceton should have a staff of customer service reps sitting by the phone waiting for your call doesn't mean it's going to happen. The situation was explained to you so quit bitching and deal with it.

Not sure why you feel the need to jump in without reading everything. I never asked for phone support. I've said already Im fine with the email support. Once I get blown off for an appointment then I don't think its out of line to get an explanation for my wasted time.
post #38 of 73
Your expectations are too high. Lower them.
post #39 of 73
I could easily see the idea behind tech support not giving out a phone number since things like that spread rather quickly and it becomes a party line.

I'd suggest creating a Google Voice Number on some arbitrary google account (basically a free US disposable phone number) forward it to your personal phone, and delete the account entirely after resolving whatever issue needed phone communication. You can record things (for record keeping) all sorts of different ways
post #40 of 73
well, after reading this thread and having my own help tkt opened and closed with Ceton - which gave great suggestions and fixes to my problem. I can honestly say Ceton knows what they are doing. It is in our human nature to bring to the forefront the negatives that come about in our daily lives. I'm sure if you do a poll and have everyone chime in that ever had a support tkt open with Ceton - the results will be staggeringly positive! with being in retail management for over 25yrs - i have seen my fair share of screw ups with customer service. For Ceton to come on here, provide thier support, and admit they made an error which they tried to correct speaks volumes to thier intergrity and to thier customers. Humility is a great characteristic to have and display in this day and age. They accepted accountability and responsibility.......

To the OP - dry your eyes, blow your nose and re-engage in the support process or move on with your claim with purchase of the Homerun device.

Toys
post #41 of 73
The request to use the beta drivers is a valid one - beta drivers often contain many fixes that have yet to be 100% vetted...so they might cause other problems. But if they fix your issue, they are wonderful to have. I have engaged Ceton support twice. Once to find out I messed up in my install and once for a problem that fixed itself the moment I opened the ticket. Both times I found them to be good. They emailed the expected "is your PC turned on" type of troubleshooting tips first, but I have to remind myself I know more than the average person so the tips might save someone else.
post #42 of 73
Quote:
Originally Posted by Babbitt 1080P View Post

Not sure why you feel the need to jump in without reading everything. I never asked for phone support. I've said already Im fine with the email support. Once I get blown off for an appointment then I don't think its out of line to get an explanation for my wasted time.
I'm sorry, did I miss the fact that you mentioned the lack of a phone number in almost every other line of your long diatribe above? FYI, I read every post in this thread from the beginning before I posted. What's funny is that you illustrated the very problem with trying to contact someone via the phone for support. Ceton made several attempts to contact you via phone and you were unable to pick up. Did it ever occur to you that they might be too busy to answer the phone at their end as well? At least with e-mail you can correspond when time permits.

FWIW, I sympathize with you about the missed appointment. That's on Ceton and it shouldn't have happened.
post #43 of 73
As I feel that this forum is one of the best for ceton help (though some would argue thegreenbutton.tv) and because of the "complaint" being filed here I thought I'd look to see what was asked in the past about this:

on 4/18 OP reported installing it without a problem except 2nd computer couldn't pass dca
on 4/20 user reported TA was removed from account so nothing was working, called TW and everything worked {-so it didn't require a response.}
also on 4/20 person asked about needing Tuner Salad if he wishes to add Hauppauge 2250, response was that since they were of different types, tuner salad would not be necessary
on 4/23 asks about trying to network 2nd computer as extras (thus dca) on that computer aren't there inquires about getting it back
on 4/23 eric responds with a question "Does Media Center Study have any sort of "reset MCE to defaults" function? Maybe cause FRUN to run again?" {-- surprised this first question came from eric as he "knows everything" }
op responds by saying did that, also downloaded dca but no way to run without it in menu
Still on 4/23 op says yesterday ran through tuner setup because he couldn't see hauppauge tuner and after couldn't see ceton, then another post about removing and reinstalling ceton drivers then TA went out TW said time to contact ceton {- this seems to imply a timeline inconsistency and/or that the machine was really messed up}
On 4/24 reports TA reported back online in ceton tool, reran tuner setup still no service available.
On 4/25 customer first reports problem with network bridge, asks if others have seen this, then bumps own post 6 hours later
On 4/26 makomako reports he had this problem with network bridge losing ip, rebuilt bridge with fixed ip
On 4/27 babbitt again askes about bridge kicking out internet connection
On 5/1 asks about uninstall of ceton network driver as it keeps kicking out internet (no response about removal of driver next response was actually for 4/27 question)
On 5/2 Fatawan posts about kicking of internet, thought it was router but also removed network tuning at same time.
On 5/9 Fatawan reports that for him network tuner is "no-go" after crashes, lost tuners, an inability to reconnect with network.
There are no more posts from Babbitt 1080P until 5/30 where it sounds like everything is alright as he is replying to a question about the Hauppauge 2250 and infinitv tuner priority thread.
Then no post about the ceton until this thread 7 months later

I don't agree that ceton requires a phone number other than cable card support (thanks Eric for clarifying the phone number for cable card issues, I was afraid that some company might try and force professional installs after reading that ceton doesn't have phones and thanks to snappjay posting about that number actually working). Email (and in some cases SMS, though probably not this one) work so much better than phone calls for the same reason the op gave why he blew off their calls when they tried to reach him, what if they gave out a personal cell phone number and couldn't answer at the time he called back he would be even more infuriated that they wouldn't take his call.

I do think some of us here dropped the ball on helping with the initial problems reported here, I can see several reasons why that happened... one being the phrasing of the questions as it was requesting if anyone had seen that, implying if I had not personally seen it to not respond, rather than how do I fix it or what might be wrong or what can I try. At this time some of this "thread" was lost as it wasn't in its own thread and shortly after this I must have seem the same zip-tied fan picture re-posted (quoted) 20 times as well as numerous people stating their guide isn't updating. In many respects, this would have been better off in it's own thread though many here prefer everything ceton related to stay in the same thread and on more than one occasion I've read a response about using that 130+ page thread instead of posting a new thread. As to the OPs problem, I've seen similar network related things happen when I have used virtualization prducts (in fact, at one time I had to remove virtualbox from my pc with a ceton tuner which then made it stable, since I didn't need it on that computer I never fully tried other things). I also have seen this problem with various anti-virus/firewall products. I've also had the network card totally go out from windows updates. With my experience with the network tuners portion, I do believe makomako's solution of building the bridge will work as there were too many times the ip would change or the default gateway be set to the ceton instead of the nic. I tried it but felt that if I wanted network tuners, a prime would be much better. If it allowed true sharing, I might revisit it. But the number one reason we didn't solve the problem (if it was solvable) was that there was no followup reporting there was still a problem, in fact one month later it sounded like everything was fine.

I can't find serious fault with ceton for missing the appointment that weekend, yes its regrettable. If it happened the weekend before, or the weekend after, I would probably be more concerned but things like that happen and it happened on probably one of their biggest weekends of support since people were starting to get their echo shipments in from newegg. Yes things should have went better but giving out a phone number would not help this in any way. The only thing it would had accomplished would have been you getting to yell at them which you can do just as well through email.
Edited by signcarver - 12/8/12 at 10:53am
post #44 of 73
In case anyone missed it, Ceton announced an extension on their return policy and warranty for the Echo. Instead of the original 30-day return policy they've extended it to 90 days from date of purchase due to the slow rollout of the final firmware. They've also extended the warranty period from one year to two years. There's a link to the announcement in the official Echo extender thread.

Sounds like pretty darn good customer service to me.wink.gif
post #45 of 73
I was hope to read this message with a happy conclusion.

Issues I have experience in the past were generally taken care of right away. I have not had any problems in months.

Sorry to hear you were unable to resolve yours.

sherr
post #46 of 73
Thread Starter 
Quote:
Originally Posted by Mfusick View Post

Your expectations are too high. Lower them.

That's crazy.

If more people expected things like this to work out of the box maybe the product would be better. Expecting people to have to go for support or to a web forum to get help is insane. Thats not what I paid for! For $200 it should work better than it does. Simple as that. If you sell something like this to the masses that are not into or capable of troubleshooting to find the problems it would be a disaster. Lucky for them many people that mess with HTPC's are able to trouble shoot some of this stuff. Most people are not and would not be happy with this.

My cable box works right 99.9% of the time. So its not that its an impossible expectation.

From what I have read there are many people on this forum that have problems or random issues with these cards. They just deal with it because they like having cable on their PC and there are not tons of options. Just look how long the "official" thread is...
post #47 of 73
To be fair, the official thread is so long because it is mainly posters from beta tester for most part. If you have read through that thread, you will not go out and purchased Echo yourself. Hence save yourself the aggrevation for any type of support.
post #48 of 73
Quote:
Originally Posted by Babbitt 1080P View Post

From what I have read there are many people on this forum that have problems or random issues with these cards. They just deal with it because they like having cable on their PC and there are not tons of options. Just look how long the "official" thread is...
The same can be said for just about any consumer product on the market. You mostly hear about the problems and next to nothing when the product performs as advertised. I have had zero problems with the two InfiniTV4s I have installed in my HTPC. I got the first one in the very first production run and it's been trouble-free for over two years. I paid $399 for it and never regretted it. I'm hardly ever an early adopter for any new product, but I couldn't wait to get my hands on one of these cablecard tuners.

FYI, there are several other cablecard tuners for WMC avaliable from SiliconDust and Hauppauge as well as a USB version from Ceton. The InfiniTV4 was the first and is probably the most popular. Their customer support has gone above and beyond anything I've seen from any major consumer electronics company. They sincerely care about the little guy and want to do whatever it takes to keep us as customers. The Echo has been a bit of an anomaly and I do believe they released it way too soon. Still, with the extended return period and double the original warranty I'd say Ceton is doing right by anyone that buys an Echo. It's definitely one of the most unusual product launches I've ever seen or experienced.

I'm currently in limbo with my Echo as I had to send it back for a replacement. I'm looking forward to getting a working unit so I can put it through its paces. Hopefully Ceton will have released some major bug fixes by the time I get the new unit. I figure I'm looking at another week and a half before it arrives. We're on opposite coasts and ground shipping takes forever.
post #49 of 73
Quote:
Originally Posted by Foxbat121 View Post

To be fair, the official thread is so long because it is mainly posters from beta tester for most part. If you have read through that thread, you will not go out and purchased Echo yourself. Hence save yourself the aggrevation for any type of support.
This thread was about support for the tuner not the echo..

When dealing with cablecard products, the cable company's "assure" that it will not be an out of box experience smile.gif that should be known before jumping into it and forum support is and should be the norm not phone calls.
post #50 of 73
Thread Starter 
Quote:
Originally Posted by signcarver View Post

This thread was about support for the tuner not the echo..
When dealing with cablecard products, the cable company's "assure" that it will not be an out of box experience smile.gif that should be known before jumping into it and forum support is and should be the norm not phone calls.

I didn't have any issues with the cable company. They shipped me the card and I did the rest. They supply the cable card. The rest of the product is controlled by the ceton card. I can plug the cable card into my TV slot and it works as advertised. The ceton card should also.

I haven't followed the echo so I have no idea what the deal is with that. It seem to keep coming up here. If its buggy and doesn't work as advertised it doesn't surprise me coming based on my experience with ceton.

You guys can't honestly tell me that you think it normal for a tv card to need hours of support to get it to function right?
post #51 of 73
Sorry, my bad.

However, for CableCard tuners, Cable provider has a lot to do with it, mainly in the pairing and activation side. That's where 90% of the issues are because most cable co CSRs have not been properly trained to dealing with cablecard stuff. Verizon FIOS used to be the only one out there that doesn't need pairing but that has changed since last summer.

As for Ceton support, it is not the worst I ever encountered but certainly not anything worth praising for. I've dealt with them on my beta Echo unit that was DOA. But that's another story.
post #52 of 73
Quote:
Originally Posted by Babbitt 1080P View Post

You guys can't honestly tell me that you think it normal for a tv card to need hours of support to get it to function right?
No, especially since both of mine worked right out of the box. Note that the instructions for setting up the InfiniTV4 are quite clear and concise, but they also must be followed to the letter of the law. One of the biggest issues people have when setting them up are because they didn't run the Digital Cable Adviser prior to setting it up with Media Center. It's a matter of installing the drivers and support utility, then running DCA followed by activating the card and running WMC setup. I had Verizoin set up the first card for me because self-installs weren't available yet. I did the 2nd install myself and it was a piece of cake.

The most common issues with cablecard installations I've seen are (in random order):

1. Faulty cablecard
2. Fat-fingering the data displayed on the screen or other operator error
3. Incompatible hardware drivers
4. Failure to follow instructions
post #53 of 73
In this particular case, the problem is with network tuning... from prior posts from the OP, it did work right out of the box, just not with network tuners where there were other problems on his end such as the 2nd pc not able to pass the DCA but apparently, from my understanding from the symptoms, the bridge would bind the ceton as the default gateway rather than his nic so he would lose internet connection as well as a few other bridge and network related problems... Ceton should not be expected to provide phone support for such problems as it is a network problem, the fact that ceton even offered is above and beyond what should have been done, it just happens that the weekend scheduled was the worst weekend possible for ceton and they missed the appointment. If an appointment was scheduled and no phone number provided, a direct email address to whom he was meeting with should have been provided as to not have to wait all day sitting around. For most a simple rescheduling would have been enough - remember this help is already beyond the scope of which they should be helping, but unfortunately he needed it on a weekend and the first weekend offered didn't work out so it was scheduled to a bad weekend for ceton.
post #54 of 73
Thread Starter 
Quote:
Originally Posted by signcarver View Post

In this particular case, the problem is with network tuning... from prior posts from the OP, it did work right out of the box, just not with network tuners where there were other problems on his end such as the 2nd pc not able to pass the DCA but apparently, from my understanding from the symptoms, the bridge would bind the ceton as the default gateway rather than his nic so he would lose internet connection as well as a few other bridge and network related problems... Ceton should not be expected to provide phone support for such problems as it is a network problem, the fact that ceton even offered is above and beyond what should have been done, it just happens that the weekend scheduled was the worst weekend possible for ceton and they missed the appointment. If an appointment was scheduled and no phone number provided, a direct email address to whom he was meeting with should have been provided as to not have to wait all day sitting around. For most a simple rescheduling would have been enough - remember this help is already beyond the scope of which they should be helping, but unfortunately he needed it on a weekend and the first weekend offered didn't work out so it was scheduled to a bad weekend for ceton.


My problems were not with the install. That was fairly straightforward. The problems are how it works after. It misses recordings, has a poor picture (yes compared to other TV cards, its not my pc), and mainly it takes out the network. I gave up on trying to use a tuner on my other PC so Im not even really counting that. I'd be happy if it worked good on my main PC.

The main problem is this. My network was fine for months. I put the card in, install the drivers, and do the set-up. Within a couple days the network is out. All the sudden I have a network bridge. never had one before. Howe can you say this is not relate to the card? Did the bridge just come all by its self. Something in the driver or software made the bridge or turned it on. I get that there might be something else wrong but without this card I don't need a bridge. hence no problems.

It's still doing it today. 9-10 months later. Once or twice a week. Now my kids know how to run the windows diag tool to repair it so they can watch a movie on the server.

So yes. They were not going above and beyond in the first place. They were attempting to get it to work like it should have. If we would have got that fixed we would have moved on to next bug.

For the last time I didn't ask for phone support. I asked for a contact number of a manager to call to get an explanation as to why I wasted my Saturday afternoon waiting for them. I dont think thats out of line. We scheduled the appointment about a week and a half early so they had plenty of time to put it on their schedule. I was smart enough to put it on my calendar and make sure I was home and available. Once you blow off a customer like that you should be over backward to make it right. They dont give a crap about that.

Here's the response I got when asking for a number to contact a manager about being blown off.

Hi,

We want to apologize for missing the remote session! It has been busier than normal for a Saturday and it slipped past us. We are committed to getting the infiniTV working for you and would like to reschedule the session for another time and day. Please let us know what would work.

Thank you,
Ceton Support

Sorry not good enough. My times just as important as theirs. If they forward me a managers number this is over in a 10 minute conversation. No troubleshooting by phone. Just tell me what happened, apologize and reschedule it. Don't hid from it. I replied 2 more times after that to tell them I thought it was crappy service. Each time they had a chance to send me a manager number to handle the situation professionally. Both times they choose not to. Even had a Chief Marketing Offer send me a email. Surprised someone up that high still didnt get it!

I'm a Sales Manager for a medium sized company. If I had a customer that I just crapped on and he wanted to speak with me about it. He'd have my personal cell number to call at his convenience. Common sense if your care about your customers. They want to pretend they are some big company and that they don't have phones! Really a company without phones. You should have heard the voice mail they left me. He really though I'd be stupid enough to believe they don't have a phone in the building. I really should post it. You'd get a kick out of it.

By the way. I had a problem when I ordered my Nexus 10 a few weeks ago. Called up Google and got it fixed up in a couple minutes.
post #55 of 73
Send it back. Move on. Leave us alone now..
post #56 of 73
IIRC, you actually have to check a box (or possibly uncheck it) when presented with the options you want to install in order to have the networked tuner feature. I don't know of any other way for the network bridging to have been installed otherwise. Whatever problems the OP is having with his InfiniTV4 are obviously related to his particular setup and not the tuner card itself. Like Sammy2 said, return it and move on.
post #57 of 73
I had an issue when I first installed my InfiniTV. Spend hours trying to get the cablecard to pair. Had a tech from the cable company come out, exchanged for a new cablecard too, still no luck. Finally, I did a rebuilt of my HTPC, and the problem cleared right up. Anyone that thinks their HTPC is going to run as seemlessly as a DVR box is kidding themselves. It would be nice, but HTPC's do so much more, have so much more overhead and we all put so many things besides just DVR functionality on them, that there are going to be issues. Could be drivers, could be malware, could be some software you installed, who knows? Blaming Ceton for the complexities of HTPC's is asinine, we all know what we're getting into.
post #58 of 73
Mine runs pretty smooth but yes, occassionally it needs a little pampering..
Quote:
Originally Posted by ncarty97 View Post

I had an issue when I first installed my InfiniTV. Spend hours trying to get the cablecard to pair. Had a tech from the cable company come out, exchanged for a new cablecard too, still no luck. Finally, I did a rebuilt of my HTPC, and the problem cleared right up. Anyone that thinks their HTPC is going to run as seemlessly as a DVR box is kidding themselves. It would be nice, but HTPC's do so much more, have so much more overhead and we all put so many things besides just DVR functionality on them, that there are going to be issues. Could be drivers, could be malware, could be some software you installed, who knows? Blaming Ceton for the complexities of HTPC's is asinine, we all know what we're getting into.
post #59 of 73
Mine runs pretty smooth but yes, occassionally it needs a little pampering.. or
Quote:
Originally Posted by ncarty97 View Post

I had an issue when I first installed my InfiniTV. Spend hours trying to get the cablecard to pair. Had a tech from the cable company come out, exchanged for a new cablecard too, still no luck. Finally, I did a rebuilt of my HTPC, and the problem cleared right up. Anyone that thinks their HTPC is going to run as seemlessly as a DVR box is kidding themselves. It would be nice, but HTPC's do so much more, have so much more overhead and we all put so many things besides just DVR functionality on them, that there are going to be issues. Could be drivers, could be malware, could be some software you installed, who knows? Blaming Ceton for the complexities of HTPC's is asinine, we all know what we're getting into.
post #60 of 73
Thread Starter 
Quote:
Originally Posted by Sammy2 View Post

Send it back. Move on. Leave us alone now..

Please. As if this is aimed at you. You dont need to read it and keep posting in it. It's got nothing to do with you. I'd be happy to send it back but after 10 months or so I don't think there going to take it back.
Quote:
Originally Posted by captain_video View Post

IIRC, you actually have to check a box (or possibly uncheck it) when presented with the options you want to install in order to have the networked tuner feature. I don't know of any other way for the network bridging to have been installed otherwise. Whatever problems the OP is having with his InfiniTV4 are obviously related to his particular setup and not the tuner card itself. Like Sammy2 said, return it and move on.

Yes I have installed the software with and without checking the network tuner portion check box. Both times I have a network bridge installed (or it didn't go away from the first install?). Either way it was there. Let me break it down simple for you since you seem to want to argue that this is unrelated to cetons software.

Before ceton card:

My network adaptors are LAN 1 (motherboard disabled) and LAN 3 (Intel nic card). Network is stable.

After ceton install:

My network adaptors are LAN 1 (motherboard disabled) and LAN 3 (Intel nic card). But now I have a network bridge?? and a ceton network device?? Why?

Then suddenly my network bridge can't keep an IP address. Say what you want about what caused it but to me its pretty clear. Without a network bridge on my adapter settings everything worked fine. Sad part is that this is probably a simple fix to someone that knows about networks and why they need a bridge and what its doing. Unfortunately that's guy is not me.
Quote:
Originally Posted by ncarty97 View Post

I had an issue when I first installed my InfiniTV. Spend hours trying to get the cablecard to pair. Had a tech from the cable company come out, exchanged for a new cablecard too, still no luck. Finally, I did a rebuilt of my HTPC, and the problem cleared right up. Anyone that thinks their HTPC is going to run as seemlessly as a DVR box is kidding themselves. It would be nice, but HTPC's do so much more, have so much more overhead and we all put so many things besides just DVR functionality on them, that there are going to be issues. Could be drivers, could be malware, could be some software you installed, who knows? Blaming Ceton for the complexities of HTPC's is asinine, we all know what we're getting into.

I disagree. It should work as good. Accepting less is silly. They knew what kind of product they were making and what it was going to be used in.
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