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somebody help me please!!!!

post #1 of 3
Thread Starter 
hi i'm new the the forum, i purchased a HL-R5688W in 2003 i remember paying about $6k including a 5yr warranty and i line conditioner.
well about a week ago the screen went black, no picture, no menu, nothing only sound.
i thought it was the lamp but this model has a small window that you can see the lamp comes on but still no pic. i don't think it's the color wheel because if it was i think i would get some sort of a pic. has anyone had this issue? i know it's a rare model i don't think a lot of people have it.
i called a repair company and they said they had to come out and check it but it's sounds like i needed to change 2 of the boads parts and labor $700.00. i know both boards can't go out at the same time. so i will not be contacting him ago.
please help, and thank you.
p.s sorry if i posted this on the wrong thresd feel free to move
post #2 of 3
Quote:
Originally Posted by OMSC27 View Post

hi i'm new the the forum, i purchased a HL-R5688W in 2003 i remember paying about $6k including a 5yr warranty and i line conditioner.
well about a week ago the screen went black, no picture, no menu, nothing only sound.
i thought it was the lamp but this model has a small window that you can see the lamp comes on but still no pic. i don't think it's the color wheel because if it was i think i would get some sort of a pic. has anyone had this issue? i know it's a rare model i don't think a lot of people have it.
i called a repair company and they said they had to come out and check it but it's sounds like i needed to change 2 of the boads parts and labor $700.00. i know both boards can't go out at the same time. so i will not be contacting him ago.
please help, and thank you.
p.s sorry if i posted this on the wrong thresd feel free to move

Are you seeing any flashing pattern in the LEDs on the front of the tv?

Try turning it off, and unplugging the tv for 10-15 minutes, then retry.

Try turning it off, and unplugging the tv for 10-15 minutes, then plug it in and hold down the power button on the front of the tv for sixty seconds or until you hear a beep.

Try different inputs, different type of inputs, different cables, try the lowest level input which is the F-connector whether you put a cable box into it or an antenna, unplug any hdmi devices.
post #3 of 3
Thread Starter 
thank you so much for repying ChuckF,

this is a pedestal model which according to my research online, they say that this model doesn't have flashing lights. it has i little display window that lights up a smilley face and winks at you when you turn it on, which still does the same thing even with no picture.( according to on line if there was a problem you would see a ! in the window. which you don't.

i have tried unpluging it no diffrence, actualy the first time it did it i thought it was the lamp so i took out the lamp to see if it looked burned out or something, it looked fine so i put every thing back together and it worked fine for about 20min, then black again but the lamp stays on( you can see it through the little window in the back)

is holding the power button like a reset? would it work on my model (HL-R5688W) the button on mine are touch buttons not actual buttons.

i haven"t tryed playing with the inputs because as it is right now i get sound just no picture.

any other suggestions would be greatly appriciated!
thanks again.
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