Please let me clarify my position and why I asked Carl to answer my simple question.
Originally Posted by Carl_Huff
If Neil chooses to not offer assistance to Datasat customers that were not sold by him that is an unfortunate but unrelated issue. Support can be had from other sources.
By Carl's own admission he is no longer an authorised Datasat dealer and in fact is busily developing competitive products. Despite this he has chosen to make statements on the policy of an authorised Datasat distributor. Considering we have never met and have only ever had the briefest correspondence outside this thread I find that quite remarkable.
Why should I use the hundreds of thousands of pounds we have invested in making sure that our dealers have access to the finest demonstration, training and support resources to bail out the actions of a few rogue dealers happy to knock out boxes but who are not there on the ground to offer support? Datasat track every serial number so it is no problem to kindly direct the owner back to their supplying dealer. Trust me the amount of work we have had trying to sort out the many messes created by one US now ex dealer alone would have paid a couple of months salary for one of my support team
When discussing the actions of others I would simply suggest it best to consider ones own actions first before posting. If you have further concerns then you may wish to contact that person directly before commenting to run them down on a public forum.
One other small point. In the EU it is not legal to fix pricing and we do not do that. We do our best to help our dealers show that their price is fair but if the customer feels they are better to go elsewhere after spending the day with us then that is fine and no hard feelings. At least one person on this thread has had the tour but felt it in their interests to import from the US and I am cool with that - but I am sure that they understand that I will again kindly point them back to their supplying dealer for support.