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3D picture but NO SOUND!!! Please help!

post #1 of 25
Thread Starter 
Hello all,

I recently upgraded to a 3D television last night and everything works fine until I watch a 3D film! The picture is fine but I get no audio at all through my HT system! I own the Onkyo BD-SP809 being ran via secondary HDMI to my Denon receiver. Mind you my receiver is not 3D capable so I am running my primary HDMI directly into my television.

Now when I watch 2D movies everything is great I get sound out my Denon and the picture on the television. As soon as I throw in a 3D film all I get is picture. If I turn the receiver then I do get sound but out of my television speakers only. I want to break my TV! Lol

Can someone please help!!? Thanks!
post #2 of 25
Thread Starter 
Any suggestions guys?? I'm really lost, even the 3 different manufactures don't know what I'm talking about....it's like I either have to take back my tv, blu player or receiver. Seriously, that's the answer I been getting smh.....
post #3 of 25
I'm FAR from a tech guru but you lost me with the Onkyo being ran via secondary HDMI to my Denon receiver.....??? I've got an Onkyo 607 (also not 3d capable) and run HDMI to my Epson 3010 projector and toslink/optical to the receiver for audio. You don't get lossless this way but it still sounds great to me. I thought the 809 WAS 3d capable???

Ed
post #4 of 25
Check the settings on the Blu-ray player. It may be configured to send both audio and video from both HDMI outputs, and that may be the reason your Denon AVR is not decoding the audio on the 3D discs. I could be wrong, but I believe there is a way to configure the outputs separately so that each one carries either audio or video. Your AVR should also have similar settings for its HDMI inputs, so you'll want to check that as well.
post #5 of 25
Thread Starter 
Quote:
Originally Posted by old corps View Post

I'm FAR from a tech guru but you lost me with the Onkyo being ran via secondary HDMI to my Denon receiver.....??? I've got an Onkyo 607 (also not 3d capable) and run HDMI to my Epson 3010 projector and toslink/optical to the receiver for audio. You don't get lossless this way but it still sounds great to me. I thought the 809 WAS 3d capable???
Ed

Sorry if I confused you....what I meant was that my Onkyo blu-ray player which is 3D capable has dual HDMI outputs. My Denon receiver is not 3D capable so because of this I run the secondary HDMI output from my onkyo which is called "sub" according to them to my Denon receiver that way I can enjoy the HD sound. Then I run my primary HDMI output from the onkyo to my 3D television so I can get picture.

Trust me I know it's confusing and it's really frustrating trying to figure this out. When I play a 2D film everything works 100% fine but as soon as I pop in a 3D disc I get the picture but no sound SMH!

@Rudy

-I have checked the settings over and over on my player I will try and check the receiver again maybe I'm doing something wrong......I don't know.

Any other options or advice from others would be great! I really don't want to pay some guy $100 dollars to come to my home and try to fix it and it turns out to be something so silly!


Thanks again everyone!
post #6 of 25
Per the page 45 of the Owner's Guide for that Blu-ray, you need to set the HDMI OUT to "AV Split (Main V, Sub A)" not to "Dual (Main and Sub)". You may have check this but if you didn't it might be the problem. This setting is really only for 3D discs and does not change how 2D dics play via the HDMIs. http://filedepot.onkyousa.com/Files/own_manuals/BD-SP809_US-En.pdf?CFID=794598&CFTOKEN=19330442&jsessionid=f03023c7407dbbd88de17173557b6979653f
post #7 of 25
Thread Starter 
Quote:
Originally Posted by GEP View Post

Per the page 45 of the Owner's Guide for that Blu-ray, you need to set the HDMI OUT to "AV Split (Main V, Sub A)" not to "Dual (Main and Sub)". You may have check this but if you didn't it might be the problem. This setting is really only for 3D discs and does not change how 2D dics play via the HDMIs. http://filedepot.onkyousa.com/Files/own_manuals/BD-SP809_US-En.pdf?CFID=794598&CFTOKEN=19330442&jsessionid=f03023c7407dbbd88de17173557b6979653f

Hello,

Thanks for the help I really appreciate everyone trying to help! I have tried all those settings regarding the HDMI output and trust me for whatever stupid reason it still does not work! I firmly believe it is a problem within the player itself! I contacted the manufacture of all my devices in this process and it all led back to my player!

So......I decided to run a digital coaxial cable to my receiver via the CD digital input in my receiver and badaboom! The audio works! Now what really aggravates me is I won't get HD quality sound when viewing 3D discs! Instead I will have to settle for the 1.5mbps boooooo!

Again, if anyone can screen in more or has the same problem it would be much appreciated for the advice!

Thanks guys!
post #8 of 25
Quote:
Originally Posted by charles0424 View Post

Again, if anyone can screen in more or has the same problem it would be much appreciated for the advice!
Thanks guys!

Hi charles0424, possible HDMI handshake issue between your components.

I had a similar issue with a Sony S790 BD player (with a/v separation turned on). My dual setup with HDMI-1 to a LG 3D tv and HDMI-2 to a Denon 1909 non 3D receiver. Playing 2D movies would play fine in audio and video but 3D movie would only get video and no audio. With everything on I had to turn the tv off and then back on for the receiver to play HD audio which basically resolved the HDMI handshake issue.
post #9 of 25
Thread Starter 
Quote:
Originally Posted by JChin View Post

Hi charles0424, possible HDMI handshake issue between your components.

I had a similar issue with a Sony S790 BD player (with a/v separation turned on). My dual setup with HDMI-1 to a LG 3D tv and HDMI-2 to a Denon 1909 non 3D receiver. Playing 2D movies would play fine in audio and video but 3D movie would only get video and no audio. With everything on I had to turn the tv off and then back on for the receiver to play HD audio which basically resolved the HDMI handshake issue.

Thanks for the response! I tried that a few times just now and still doesn't work. It looks like I'll have to settle for the coaxial even though I really feel like I'm not getting my money's worth by doing this! It's such a pain when things do not work the way they are suppose to! I purchased this player primarily for being able to split audio and video when I do upgrade to 3D! Smh
post #10 of 25
^^^ sorry to hear that. Here are some other suggestion to try.

- reset BD player back to factory default and set HDMI output

- turn your components on in a certain order (giving a few second in between) ...
* receiver, tv then BD player
* receiver, BD player then tv
* tv, receiver then BD player
* tv, BD player then receiver
* BD player, receiver then tv
* BD player, tv then recceiver
post #11 of 25
Thread Starter 
Quote:
Originally Posted by JChin View Post

^^^ sorry to hear that. Here are some other suggestion to try.
- reset BD player back to factory default and set HDMI output
- turn your components on in a certain order (giving a few second in between) ...
* receiver, tv then BD player
* receiver, BD player then tv
* tv, receiver then BD player
* tv, BD player then receiver
* BD player, receiver then tv
* BD player, tv then recceiver

Tried all these recommendations and it still won't play!! So frustrating! I just ordered an ultra high quality digital coaxial cable since it looks like that's what I'm going to be using when watching 3D films smh very disappointed.
post #12 of 25
maybe it has to do with a setting on your AVR?
post #13 of 25
Thread Starter 
Quote:
Originally Posted by RonAlam View Post

maybe it has to do with a setting on your AVR?

I called Denon and they walked me through step by step about 4 different settings to try and restart and nothing worked at all. Denon says its the player onkyo says its the Denon panasonic says the tv has nothing to do with it. Blah blah
post #14 of 25
What is the model number of your television? And what HDMI inputs are your receiver and blu-ray players connected to? It sounds like an issue with the Audio Return Channel, or an assignment problem for the HDMI sub output to your Denon.
post #15 of 25
Thread Starter 
Quote:
Originally Posted by myoda View Post

What is the model number of your television? And what HDMI inputs are your receiver and blu-ray players connected to? It sounds like an issue with the Audio Return Channel, or an assignment problem for the HDMI sub output to your Denon.

Hello and thank you!

My television is the Panasonic TC-P60GT50 I currently have my onkyo blu ray player hooked into HDMI 1 and my AVR is connected into input 2 on the television. The model number for my Denon is the AVR-4308 just in case you need that too.
post #16 of 25
An AVR that is not 3D capable can not remove the sound signal from 3D content from a BR disk player or PS3 since the audio is mot in the some location in the content buffer that 2D sound is.
post #17 of 25
Thread Starter 
Quote:
Originally Posted by walford View Post

An AVR that is not 3D capable can not remove the sound signal from 3D content from a BR disk player or PS3 since the audio is mot in the some location in the content buffer that 2D sound is.

I understand that which is why I purchased a 3D player that can do the separation for me. All I have being sent out from the player to my receiver is strictly audio which is already decoded within my player. All my receiver has to do is broadcast the PCM signal. Everyone I speak to tells me that I'm doing everything correctly and it should be working but for whatever reason it's not.

Thanks again everyone ill continue to pull my hair out until I figure it out. For now when the family wants to watch 3D we settle for digital coaxiel which they don't understand the difference anyway but in the back of my mind it bugs me!
post #18 of 25
Have you tried setting up the BD player to output the audio as bitstream instead of PCM?
post #19 of 25
Thread Starter 
Quote:
Originally Posted by Rudy1 View Post

Have you tried setting up the BD player to output the audio as bitstream instead of PCM?

That was actually the first option I tried during this whole process and I still got nothing! Didn't work!

Thanks for the suggestion though this whole process has been a nightmare!
post #20 of 25
The 3D players do not separate and output 3D video and audio separately.
The 3D BR frame format consists of a single 1920x2205/24 buffer consisting of the left eye 1920x1080 image followed by a 1920x45 equivalent buffer for audio and then followed by the 1920x1080 right eye image. With 2D video the audio comes at the front of the buffer. This is why 2D AVR's can not remove the audio from the 3D Blu ray frame packed buffer.
post #21 of 25
Thread Starter 
Quote:
Originally Posted by walford View Post

The 3D players do not separate and output 3D video and audio separately.
The 3D BR frame format consists of a single 1920x2205/24 buffer consisting of the left eye 1920x1080 image followed by a 1920x45 equivalent buffer for audio and then followed by the 1920x1080 right eye image. With 2D video the audio comes at the front of the buffer. This is why 2D AVR's can not remove the audio from the 3D Blu ray frame packed buffer.

You know I have tried and tried so many different options that I have come to just agree with you. I think I just need a 3D compatible receiver as well to get this all going. Sucks because that's more money I have to spend!

Unless someone else can chime in......

Thanks
post #22 of 25
I have the panasonic 310, which has dual HDMI output. The video output goes to my 3d projector, and the secondary HDMI goes to my TX-SR806, no issues here. Sounds like the player is the root cause of the issue. Have you checked to make sure the outputs from Onkyo player are correct? The panasonic has an option for the second HDMI output to strictly push audio, not familiar with the onkyo.
post #23 of 25
Thread Starter 
Quote:
Originally Posted by RonAlam View Post

I have the panasonic 310, which has dual HDMI output. The video output goes to my 3d projector, and the secondary HDMI goes to my TX-SR806, no issues here. Sounds like the player is the root cause of the issue. Have you checked to make sure the outputs from Onkyo player are correct? The panasonic has an option for the second HDMI output to strictly push audio, not familiar with the onkyo.

Hello!

You are the first to relate to my topic in a positive away from my negative issue. Yes, you are correct about me having to manually "tell" my onkyo basically that it needs to send the audio/video out separately. And I set all the settings that way! I spoke to 3 different onkyo reps now and all 3 were baffled about my inquiry. One said "call your receiver." Other said, "call panasonic" lastly said, "get an exchange on the player....." I bought my player months ago and an exchange would be impossible!

It's all a big mess to be quite honest!

Smh so far digital coaxial has been "good" to say the least. Sounds good, knowing it could sound much better, bothers me every 3D disc I play!
post #24 of 25

Hi

 

Was this ever resolved as I have a dual Sony BDP790 and a Denon 2308 and have exactly the same issues. I have tried every option on the manual setup for the Denon with no joy at all.

 

Sorry for bumping this after such a long time though!

post #25 of 25
Quote:
Originally Posted by Dougy Giro View Post

Hi

Was this ever resolved as I have a dual Sony BDP790 and a Denon 2308 and have exactly the same issues. I have tried every option on the manual setup for the Denon with no joy at all.

Sorry for bumping this after such a long time though!
If you are running one of the dual-output players to a 3D display and a non-3D receiver, and the receiver is also connected to the same display, you MUST disconnect the cable between the receiver and display before the setup will work. Otherwise, since the receiver repeats the EDID from the display, the player will "see" the same HDMI 1.4 display on both outputs, and will not separate the audio and video the way you need it to.
Edited by Rolls-Royce - 12/1/13 at 5:06pm
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