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Total Recall (Blu-ray) Official AVSForum Review - Page 6

post #151 of 243
Quote:
Originally Posted by rdgrimes View Post

In view of the fact that most of what you see on screen is CG, it's pretty safe to assume the flares are CG also.

Actually, it really was a guy with a flashlight. Check out the BTS from the Star Trek blu ray. wink.gif
post #152 of 243
I set my 93 to PCM just to make sure I had no audio issues witu my Netflix rental. Played perfect and great audio track.
post #153 of 243
No audio dropouts on Panasonic DMP-BDT210 (Firmware 1.88) bitstream out.

I thoroughly enjoyed the movie. Good pacing. Excellent sound and picture quality. Kate looked fantastic, per usual.
post #154 of 243
One more here complaining about audio dropouts via TrueHD on both theatrical and extended cuts. Several as well. Mine is a Mexican copy, BTW. Spanish DD 5.1 no prob, though. Glad to hear there's a work around thru PCM, but hoping for a firmware update fix. LG BD player + Onkyo receiver.

Other than that, I still can't believe how much I loved (love) this movie. Everyone I've showed it to as well. Awesome sound (minus the infamous caveat), awesome picture, awesome sci-fi ideas and graphics, beautiful Beckinsale and Biel!!! Much better than what I recall the original to be, IMO, but happy they added the obvious nods to it. Farrell is great too, I thought. Christ, even Cranston is great in this! I also enjoyed the extended cut, probably equally. Great re-watchable value this is to me. Thanks again, Ralph!

The flares? I am another fan of these. Yes, since Abrams's Star Trek! Flashlights or otherwise, they add to sci-fi rather than detract from it, again IMO. cool.gif

EDIT: forgot to mention this, but somebody posted way earlier a similar dropout problem with Brave and Nemo. I noticed it on my Brave copy the other night where TrueHD 7.1 gave a single, long-enough-to-stop-go-back-and-replay audio dropout right after Merida's opening narration. No problem after that (nor the previous time I'd seen this in TrueHD 7.1), didn't repeat itself or anything. Something fishy is definitely going on... rolleyes.gif
Edited by Taranteacher - 1/9/13 at 10:53am
post #155 of 243
Thread Starter 
Quote:
Originally Posted by Taranteacher View Post

One more here complaining about audio dropouts via TrueHD on both theatrical and extended cuts. Several as well. Mine is a Mexican copy, BTW. Spanish DD 5.1 no prob, though. Glad to hear there's a work around thru PCM, but hoping for a firmware update fix. LG BD player + Onkyo receiver.
Other than that, I still can't believe how much I loved (love) this movie. Everyone I've showed it to as well. Awesome sound (minus the infamous caveat), awesome picture, awesome sci-fi ideas and graphics, beautiful Beckinsale and Biel!!! Much better than what I recall the original to be, IMO, but happy they added the obvious nods to it. Farrell is great too, I thought. Christ, even Cranston is great in this! I also enjoyed the extended cut, probably equally. Great re-watchable value this is to me. Thanks again, Ralph!
The flares? I am another fan of these. Yes, since Abrams's Star Trek! Flashlights or otherwise, they add to sci-fi rather than detract from it, again IMO. cool.gif
EDIT: forgot to mention this, but somebody posted way earlier a similar dropout problem with Brave and Nemo. I noticed it on my Brave copy the other night where TrueHD 7.1 gave a single, long-enough-to-stop-go-back-and-replay audio dropout right after Merida's opening narration. No problem after that (nor the previous time I'd seen this in TrueHD 7.1), didn't repeat itself or anything. Something fishy is definitely going on... rolleyes.gif

Greetings,

Glad to hear your enjoyed Total Recall Taranteacher. Thanks for posting your impressions and experience with it. smile.gif


Regards,
post #156 of 243
Is there any word of a re-release or recall with fixed TrueHD?

I can recall some other releases that have had minor to major issues get fixed with a new version and studios offering to exchange the bad initial versions. So it's certainly not unheard of. The ones that come to mind quickly are Fifth Element Blu-Ray (re-released with better compression) and Back to the Future DVD box set (re-released due to incorrect cropping).
post #157 of 243
Thread Starter 
Quote:
Originally Posted by [KYA]Mega View Post

Is there any word of a re-release or recall with fixed TrueHD?

I can recall some other releases that have had minor to major issues get fixed with a new version and studios offering to exchange the bad initial versions. So it's certainly not unheard of. The ones that come to mind quickly are Fifth Element Blu-Ray (re-released with better compression) and Back to the Future DVD box set (re-released due to incorrect cropping).

Greetings,

I haven't seen any indication of a planned re-release.


Regards,
post #158 of 243
Quote:
Originally Posted by [KYA]Mega View Post

Is there any word of a re-release or recall with fixed TrueHD?

I can recall some other releases that have had minor to major issues get fixed with a new version and studios offering to exchange the bad initial versions. So it's certainly not unheard of. The ones that come to mind quickly are Fifth Element Blu-Ray (re-released with better compression) and Back to the Future DVD box set (re-released due to incorrect cropping).

Sony is offering an exchange
post #159 of 243
Quote:
Originally Posted by osu fan View Post

Sony is offering an exchange
That is great! However, I'd like details. Since I don't own the "bad" version yet, I'd like to know how to identify the corrected version (different SKU, or a slight change on the back cover maybe?).
post #160 of 243
Quote:
Originally Posted by [KYA]Mega View Post

That is great! However, I'd like details. Since I don't own the "bad" version yet, I'd like to know how to identify the corrected version (different SKU, or a slight change on the back cover maybe?).

Check out post #30 in this thread.............

http://forum.blu-ray.com/showthread.php?p=6981860#post6981860
post #161 of 243
Quote:
Originally Posted by [KYA]Mega View Post

Quote:
Originally Posted by osu fan View Post

Sony is offering an exchange
That is great! However, I'd like details. 

 

http://forum.blu-ray.com/showthread.php?t=212328

post #162 of 243
Thanks for the replies... I found the answer I was looking for assuming this post is accurate:
Quote:
Originally Posted by blueglide 
Call Sony Consumer Affairs - SPHE Consumer Affairs - 800-860-2878 and they will take your name, email, address, and the UPC code from the faulty disc. They are going to send a FedEx voucher out when the new discs are ready and you have to return the original and they will send out a replacement. The rep confirmed they will have a different UPC so future consumers wanting to buy the new updated discs can confirm with new UPC code (UPC not available yet). No time frame was provided when I called but they are very aware of the problem. The PCM fix is only a temporary work around to the problem.
post #163 of 243
i just got this movie today from netflix. playing it through samsumg bdp1500 and i also got audio drop outs. t been noticing this a lot more. are recording industry doing some thing different i their coding?. anyway had this issue with brave also. so freaking frustrating.
post #164 of 243
Mine made a loud squelch then the lip sync was way out. Stopped, then resumed and was fine the rest of the flick. Oppo 103 bitstreaming to Onkyo 809.
post #165 of 243
I wanted to ask this again; when you watch the Elevator Explosion scene, it seems like that scene did not have as much bass in it as it should have

Did anyone else notice this? The Helicopter scene had tons of Bass but that Elevator Explosion was only average; it should have been better
post #166 of 243
Got a firmware update over the weekend for my LG BD player and the audio dropouts remain. Didn't watch the whole movie, just tested a few scenes where they were more predominantly present, and still there... mad.gif
post #167 of 243
Quote:
Originally Posted by Taranteacher View Post

Got a firmware update over the weekend for my LG BD player and the audio dropouts remain. Didn't watch the whole movie, just tested a few scenes where they were more predominantly present, and still there... mad.gif

See post 162 above ...
post #168 of 243
Quote:
Originally Posted by detroit1 View Post

I wanted to ask this again; when you watch the Elevator Explosion scene, it seems like that scene did not have as much bass in it as it should have

Did anyone else notice this? The Helicopter scene had tons of Bass but that Elevator Explosion was only average; it should have been better

Agreed.
post #169 of 243
Quote:
Originally Posted by RMK! View Post

See post 162 above ...

Thanks, but prob is I live in Mexico... I'll sit and wait till I get some sort of similar help here then... rolleyes.gif
post #170 of 243
Changing the output from bitstream to LPCM seems to fix it for everyone. I didn't alter the quote I found on that other forum, but you could consider that a permanent fix if you don't mind leaving your BD player on LPCM.

But since I don't own it yet, and prefer to use bitstream (mainly so I can validate from my receiver's screen that I have selected the correct audio track if there are options), I'll wait for the new UPC.
post #171 of 243
Quote:
Originally Posted by osu fan View Post

Sony is offering an exchange
Well, first they want to tell you to change over to PCM (that will work to correct the problem), then they say that there is a firmware update for the player in the works if you want to wait (no time frame provided), then they say they will send you a replacement if you insist and send them their defective back (with turnaround of 3-5 weeks). Then they want your name and phone number (in case you get disconnected...right), then address, then after you give that to them, they want your email address to send a mailing label for the bad disc. So this turns out to be a nifty way for SONY to collect a whole lot of information on their defect. I finally balked at the email address, so they got most of their info with no outlay. Contemplating what to do now....
post #172 of 243
The squeaky wheel gets the grease with Sony customer support in regard to this disc. I provide this only for informational purposes. Initally I contacted them through email, requesting a working replacement disc, and providing all requested information. I informed them that I was dissatisfied with needing a workaround that is widely disseminated on this forum and online, prefering to let my preamp uncode the soundtracks of my source discs. Evidently, the rote training given to the Sony support reps to avoid this messy, costly swap results in this reply:
"Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.

This Audio issue only occurs if the Blu-ray player is hooked up to an audio receiver or a home theater system. If the Blu-ray player is connected directly to the TV or the Blu-ray player, there should be no issue. SPHE is working with manufacturers on a possible firmware upgrade solution, but the issue can be resolved through a simple fix by changing the settings as outlined below.
Oppo Players

1. Goto Setup

2. Audio Format Setup

3. HDMI Audio

4. Select LPCM

Please feel free to contact us if you need further assistance.

Thank you for your continued patronage and for taking the time to contact us.

Regards,"


Luckily, I am able to obtain a full refund for 30 days through Amazon.com including postage and that is the route I have elected to take. I decided to let Sony customer support know in my email reply that their stonewalling has caused me to return the defective disc to the seller, and I have no intention of purchasing this title in the future. Within minutes, I received this reply:
"We will be sending you an email shortly that will have instructions on how to return your movie to us via Fed Ex. You will be instructed to take the contents of that email and your movie to the nearest authorized Fed Ex location and have that package shipped to us. Please include voucher in the package for referencing purposes after the FedEx assistant has gathered the information they need from it. Once we receive your package a working replacement will be sent out to you. Please allow 3-5 weeks for delivery.

We apologize for the inconvenience.

Regards,"
post #173 of 243
snpanago, as sad as that is, it's still exactly the kind of thing I would expect from Sony or any other big corporation. They actually believe that we, mere mortals, are a bunch of dumbaxx's.

Al
post #174 of 243
Quote:
Originally Posted by snpanago View Post

The squeaky wheel gets the grease with Sony customer support in regard to this disc. I provide this only for informational purposes. Initally I contacted them through email, requesting a working replacement disc, and providing all requested information. I informed them that I was dissatisfied with needing a workaround that is widely disseminated on this forum and online, prefering to let my preamp uncode the soundtracks of my source discs. Evidently, the rote training given to the Sony support reps to avoid this messy, costly swap results in this reply:
"Thank you for your e-mail. We appreciate your interest in Sony Pictures Home Entertainment (SPHE) products.

This Audio issue only occurs if the Blu-ray player is hooked up to an audio receiver or a home theater system. If the Blu-ray player is connected directly to the TV or the Blu-ray player, there should be no issue. SPHE is working with manufacturers on a possible firmware upgrade solution, but the issue can be resolved through a simple fix by changing the settings as outlined below.
Oppo Players

1. Goto Setup

2. Audio Format Setup

3. HDMI Audio

4. Select LPCM

Please feel free to contact us if you need further assistance.

Thank you for your continued patronage and for taking the time to contact us.

Regards,"


Luckily, I am able to obtain a full refund for 30 days through Amazon.com including postage and that is the route I have elected to take. I decided to let Sony customer support know in my email reply that their stonewalling has caused me to return the defective disc to the seller, and I have no intention of purchasing this title in the future. Within minutes, I received this reply:
"We will be sending you an email shortly that will have instructions on how to return your movie to us via Fed Ex. You will be instructed to take the contents of that email and your movie to the nearest authorized Fed Ex location and have that package shipped to us. Please include voucher in the package for referencing purposes after the FedEx assistant has gathered the information they need from it. Once we receive your package a working replacement will be sent out to you. Please allow 3-5 weeks for delivery.

We apologize for the inconvenience.

Regards,"

Unfortunately that solution doesn't help when watching the director's cut. Also it doesn't help if you use separate output (HDMI 1 for video and HDMI 2 for audio). Also at 1:57:40 the disc always freezes and the only way to continue on is to reset the player, skip that point and move on.

I use Pioneer BDP-62, PS3 Slim and Sony 590.
post #175 of 243
Quote:
Originally Posted by David Susilo View Post

Unfortunately that solution doesn't help when watching the director's cut. Also it doesn't help if you use separate output (HDMI 1 for video and HDMI 2 for audio). Also at 1:57:40 the disc always freezes and the only way to continue on is to reset the player, skip that point and move on.

I use Pioneer BDP-62, PS3 Slim and Sony 590.

I had absolutely no problems at all with the Director's Cut using my Panasonic DMP-BDT500 in PCM mode.

Al
post #176 of 243
@David Susilo, it does sound more like you have a defective disc than having the common drop-out issue that is apparently on all discs.
post #177 of 243
Going to order it from amazon.com and I would like to know if their are any issue's with it.
I've red in a thread that it's having lip-sync issue's.
post #178 of 243
Quote:
Originally Posted by oddmania View Post

Going to order it from amazon.com and I would like to know if their are any issue's with it.
I've red in a thread that it's having lip-sync issue's.
For issues with the "Total Recall" blu ray disc, read this thread.

Al
post #179 of 243
Quote:
Originally Posted by oddmania View Post

Going to order it from amazon.com and I would like to know if their are any issue's with it.
I've red in a thread that it's having lip-sync issue's.
Just spoke to them via live chat yesterday. The rep was unable to confirm if they have the replacement discs SONY is now distributing out to consumers who insist upon owning this reference and want to resubmit the set originally purchased. I will take my chance returning to, then reordering from, AMAZON -- hard to believe they would not have the replacements, since the problem seems to have arisen with every copy of the first pressing, and for AMAZON not to be selling the solution discs just means more headaches all around. Going through SONY was too problematic for me -- dropping off my AMAZON copy at UPS today for return to AMAZON, may wait just a minute more on the reorder -- btw, the set now cheaper than when I purchased during first week promotional price period.
post #180 of 243
Quote:
Originally Posted by Emaych View Post

Just spoke to them via live chat yesterday. The rep was unable to confirm if they have the replacement discs SONY is now distributing out to consumers who insist upon owning this reference and want to resubmit the set originally purchased. I will take my chance returning to, then reordering from, AMAZON -- hard to believe they would not have the replacements, since the problem seems to have arisen with every copy of the first pressing, and for AMAZON not to be selling the solution discs just means more headaches all around. Going through SONY was too problematic for me -- dropping off my AMAZON copy at UPS today for return to AMAZON, may wait just a minute more on the reorder -- btw, the set now cheaper than when I purchased during first week promotional price period.

Well, it's my understanding Sony has not produced a replacement disc so it's doubtful that Amazon would have a replacement. When Sony put out the bulliten explaining the problem, according to them anyway, and offering a work around and/or a disc exchange they had not yet even produced a replacement disc but were probably waiting on receiver and blu ray player manufacturers to put out a firmware update.

I wouldn't be waiting on an actuall replacement disc that will work any differently than this one from Sony or anybody else. That's what I gather from all of this.

Al
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