My grill situation was that I verbally ordered them with the speakers over the phone and received an acknowledgement email thereafter. However, when I received notice that they were about to charge my card and ship the speakers, I failed to see the omission of grilles in his final email confirmation. Of course I was a little disappointed when I unboxed my gems and saw no grilles or even insertion receivers for said grilles. I have no way of knowing whether it was a conscious omission or sloppy record keeping but I am not going to lose sleep over it and enjoy my speakers. The guy that had his card charged up front should have insisted on getting his money back the moment he noticed he had been charged. ID merchants are not supposed to complete the sale transaction until merchandise ships. Generally you should have up to 6 months to dispute invalid charges to your card. Regardless, They can authorize the card but if the product is not available for shipping, they are supposed to void the transaction and re-submit once the product is available to ship. This appears to be an isolated case from what I have read so far. Again, it may be just sloppy controls and procedures at play because Eric is stretched too thin. I am doubtful he means any malice. I would think if he charged twice as much for his product he could hire a business manager and clean up some of his shortcomings but then that would diminish the value proposition of his product. I knew the risks going in and was prepared to deal with the outcome no matter how painful or pleasant.
post #1111 of 1695
8/21/13 at 9:34am