Originally Posted by audiosavant
Originally Posted by jbrown15
And while you say its quite amusing there are people who have also bought speakers from Eric and don't find it very amusing at all. I don't think anyone has said Tekton speakers didn't sound good. Just at how bad Eric seems to be at running a business and it makes people nervous because it sometimes shows the same patterns as other companies that had money issues.
Has anyone actually not
received their speakers? Does he charge your cc before he sends you a tracking #? The answer I think is: no
. If you want an easy, fast purchase, there's plenty of traditional options out there. If you want what is essentially a custom made speaker, then you have to wait. Again, he will not
charge your credit card before he has finished your order.
The only 'legitimate" issue I've seen is people not getting their grills without hassle. I talked to Eric about this. He said that he "hates" grills. Maybe he's being stubborn about supplying them?
My point is: Has anyone been ripped off by him? What is the longest wait time anyone has had to suffer? He has a verifiable track record and I highly doubt that he is motivated just by $$$.
I ordered my Pendragons 3/15/13 and I got them 5/3/13. I was in weekly contact during this time. I don't think that is an unreasonable wait time. I guess some have waited a bit longer, but you aren't out any money and you can always cancel your order. He is not difficult to deal with. Like I said, I don't think he was prepared for the overwhelming response. Hopefully he can address these issues in the future.
What I find amusing is the wild speculation about his products and motives by those who have not actually ordered or own them. I can understand the frustration with long wait times though, but this is a custom made product. One that is a bargain. I anticipate a price increase in the future. I think his speakers are way under-priced for the actual value.
For those who are waiting for your speaker grills, here's an excerpt from a conversation with Eric when I called @ the 3 week mark to enquire about the status of my order:
Me: "So, how close are you to sending me my speakers?"
Eric: "Did you order them with grills?"
Eric: "Good, I hate
I think he really
wants to discourage people from getting speaker grills...
Glad you like your speakers.
When I ordered my speakers in August of 2012 I had no such discussion about someone hating grills. If you look on his website right under the big pic of the red pendragon you will see ...Grills are an additional charge. Call for pricing. Well I did and he gave me a price and all was fine. I did tell him that I MUST have grills. He then manufactures my speakers. He calls me and I pay him via a credit card for the speakers AND the grills! He tells me he is shipping my order. After my card is charged I get a email with a tracking number and instructions, See below. I removed the names and tracking number.
(This email was dated in September 2012).
Your loudspeakers are shipping tomorrow. Your FedEx tracking number is: XXXXXXXX
It is important to unpack the Pendragon loudspeaker very carefully. Improper unpacking can result in a damaged tweeter and/or drive unit.
The shipping box is in two pieces - there is a taped seam all the way around the middle of the box. Note that the spikes are located in the top piece of foam in one of the loudspeakers.
1. Open the top of the box. However, don't remove the top pieces of packing foam.
2. Carefully cut along the tape line around the center (insure that you don't cut deeply).
3. Lift the top box up and off the loudspeaker while insuring the foam is held precisely in place.
4. Carefully remove the foam packaging to access the loudspeaker. Also, be extra careful to make sure that the packing foam directly touching the front baffle of the loudspeakers safely clears the drive units when removing the foam. If the foam directly contacts the tweeters, it can damage the domes.
The Pendragon is a heavy loudspeaker. Take no chances with lifting. It is safer to place a blanket or protective fabric on the floor/ground and lay the loudspeaker on its side to remover the lower portion of the packaging with the loudspeaker in the horizontal position.
Regarding the grilles: Always press the grilles onto the speakers carefully and insure the pins are lined up prior to pressing them in place. I will be shipping the grilles separately. I do them in batches and wanted to get you the loudspeakers without further delay.
I hope you enjoy the speakers!
This email was the first I was aware of any grill issue and I thought well no big deal...well after 9 months and many a call and loads of emails it is a VERY big deal! I paid for the grills in good faith. Did not need speakers with out grills and especially did not need speakers with grill holes and no grill like I have now. You tell me based on your question above...."Has anyone been ripped off by him" How long before I am considered to be ripped off by not receiving my grills? A year? 2 years? If he has an issue with grills why not take the dang grill option off his website and I would have purchased from someone that can handle such a task ( delivering what someone pays for).
Sorry to be a buzz kill but I hate my speakers because of this BS! Worst experience of my life with a AV purchase. Never agin for me I assure you. I am so sick of ...he must have supply issues...he has hired (5) people, His personal issues... we should give him a break...Give me a break. This is unacceptable!Edited by Soundman5000 - 5/28/13 at 2:38pm