Experts,
Based on the discussions in the forum, I purchased a 120" multi-format screen from Monoprice. As others noted, the instructions are pretty basic (wanting?), but not too difficult to put together. I assembled it in a couple of hours but when I leaned it against the wall to test it, found out that the bottom part of the multiformat panel doesn't retract back into the roller. Contacted monoprice and sent them a picture of the problem and they agreed to send me a replacement.
Now my replacement is giving the same problem. The top panel seems to retract fine, but the bottom panel does not go back. I didn't see anyone else report this problem so I'm curious if I just have bad luck and ended up getting two bad panels or it's something else including my assembling skills.
Would appreciate feedback from other Monoprice multi-format screen owners before calling monoprice again.
Thanks in advance for your help.
Tariq
Based on the discussions in the forum, I purchased a 120" multi-format screen from Monoprice. As others noted, the instructions are pretty basic (wanting?), but not too difficult to put together. I assembled it in a couple of hours but when I leaned it against the wall to test it, found out that the bottom part of the multiformat panel doesn't retract back into the roller. Contacted monoprice and sent them a picture of the problem and they agreed to send me a replacement.
Now my replacement is giving the same problem. The top panel seems to retract fine, but the bottom panel does not go back. I didn't see anyone else report this problem so I'm curious if I just have bad luck and ended up getting two bad panels or it's something else including my assembling skills.
Would appreciate feedback from other Monoprice multi-format screen owners before calling monoprice again.
Thanks in advance for your help.
Tariq
