or Connect
AVS › AVS Forum › Display Devices › Plasma Flat Panel Displays › VT50 yellow-ish blob on display
New Posts  All Forums:Forum Nav:

VT50 yellow-ish blob on display - Page 16

post #451 of 964
Quote:
Originally Posted by funkymonkcp View Post

Is it possible the panel won't work or is a new panel likely to fix the issue? I'm worried the issue will pop up again and I will be completely out of warranty or any coverage.

The service guy who came to visit me said that the policy had changed and where they had been swapping panels, now they are replacing the TVs. I would try to get something in writing stating that if the same problem develops that they will continue to honor your warranty and take corrective action. Either that or raise some cane.
post #452 of 964
^^^That matches what I was told ^^^
post #453 of 964
Quote:
Originally Posted by mental1 View Post

The service guy who came to visit me said that the policy had changed and where they had been swapping panels, now they are replacing the TVs. I would try to get something in writing stating that if the same problem develops that they will continue to honor your warranty and take corrective action. Either that or raise some cane.

The tech also told me that he thought that the Panasonic policy had changed but still had to verify the panel wasn't available. Well, I guess it was available and he must go that route first.

The tech company has a 90 day after the fact warranty but I am guessing that isn't something that concerns Panasonic. Meaning, if the panel fails again, I don't think Panasonic will assist the tech company by replacing the TV; it's up to the tech company. That is merely a guess though.

If I want to get something in writing, who should I go to? The tech company will quote me the 90 day policy they have and Panasonic will just tell me to keep my case with the tech company. Would it be best to keep my TV running 24/7 (slides first 100 hours) and then see if it comes up quickly again? Even then, my warranty with Panasonic is up on the 4th of November. I am fairly certain that even if the panel is replaced the problem will rear its head again.
post #454 of 964
Quote:
Originally Posted by funkymonkcp View Post

The tech also told me that he thought that the Panasonic policy had changed but still had to verify the panel wasn't available. Well, I guess it was available and he must go that route first.

The tech company has a 90 day after the fact warranty but I am guessing that isn't something that concerns Panasonic. Meaning, if the panel fails again, I don't think Panasonic will assist the tech company by replacing the TV; it's up to the tech company. That is merely a guess though.

If I want to get something in writing, who should I go to? The tech company will quote me the 90 day policy they have and Panasonic will just tell me to keep my case with the tech company. Would it be best to keep my TV running 24/7 (slides first 100 hours) and then see if it comes up quickly again? Even then, my warranty with Panasonic is up on the 4th of November. I am fairly certain that even if the panel is replaced the problem will rear its head again.

I would call back into Panasonic and ask them to make a note on the case and to send you the documentation of that note. If they say they can not do that I would politely ask to speak with their manager to see what can be done to ensure your satisfaction and that the fix is actually a fix long term and not a band aid to get you to the end of the warranty period.
post #455 of 964
Quote:
Originally Posted by mental1 View Post

The service guy who came to visit me said that the policy had changed and where they had been swapping panels, now they are replacing the TVs. I would try to get something in writing stating that if the same problem develops that they will continue to honor your warranty and take corrective action. Either that or raise some cane.
You and chunon both had VTs didnt you? He has an ST. That may be different. Its likely they have more ST panels since more were made.
post #456 of 964
Quote:
Originally Posted by Bond 007 View Post

You and chunon both had VTs didnt you? He has an ST. That may be different. Its likely they have more ST panels since more were made.

That's a good point. I would still want some assurance that if the problem persisted that I as the consumer would have some recourse.
post #457 of 964
Quote:
Originally Posted by mental1 View Post

I would call back into Panasonic and ask them to make a note on the case and to send you the documentation of that note. If they say they can not do that I would politely ask to speak with their manager to see what can be done to ensure your satisfaction and that the fix is actually a fix long term and not a band aid to get you to the end of the warranty period.

Thanks for the advice, I will reply via email to Panasonic first and then call prior to panel replacement.

Quote:
Originally Posted by Bond 007 View Post

You and chunon both had VTs didnt you? He has an ST. That may be different. Its likely they have more ST panels since more were made.

I must be getting one of the last VT50 panel's. Maybe they have more 55 inch ones than 65 inch ones.
post #458 of 964
I'm one of the ones who had a panel replacement done on my 65VT50. No, it didn't fix the issue long term. I was also told that they don't replace panels anymore, but magically they got one somehow. For the first few weeks the yellow blobs were gone, but came back about two weeks before my warranty ran out. That was about 6 weeks after the replacement. I'm still waiting to hear back from my service tech if they are indeed replacing my VT50. They had me send in a copy of my receipt a week ago, because Panasonic was considering replacing the set this time. No word since.
post #459 of 964
Quote:
Originally Posted by funkymonkcp View Post

Thanks for the advice, I will reply via email to Panasonic first and then call prior to panel replacement.
I must be getting one of the last VT50 panel's. Maybe they have more 55 inch ones than 65 inch ones.
So you do have a VT? That kills my theory.
post #460 of 964
Quote:
Originally Posted by Bond 007 View Post

So you do have a VT? That kills my theory.

Correct, I have a VT50.
post #461 of 964
Quote:
Originally Posted by jp0213x View Post

I am curious to see if the ST60 and VT60 will develop the globs over time. It took a while for them to show up on my ST50. I have over 3000hrs on my set. I would say it started showing up after 1000hrs. Time will tell if the problem has been fixed on the ST60.
This is who I was thinking of that has an ST50.
post #462 of 964
Quote:
Originally Posted by DirtyWolverine View Post

I'm one of the ones who had a panel replacement done on my 65VT50. No, it didn't fix the issue long term. I was also told that they don't replace panels anymore, but magically they got one somehow. For the first few weeks the yellow blobs were gone, but came back about two weeks before my warranty ran out. That was about 6 weeks after the replacement. I'm still waiting to hear back from my service tech if they are indeed replacing my VT50. They had me send in a copy of my receipt a week ago, because Panasonic was considering replacing the set this time. No word since.

The service tech I dealt with basically advised me to keep calling into the call center for case updates. I heeded his advice and called in a couple of times for updates. When I called him today to tell him he could pick up his loaner, he was shocked at how quickly I received the new TV (two weeks from when he took my TV).

One other thing I did was agreed to participate in the survey after the call into Panasonic. In that survey I was able to clearly articulate my issue without any questioning from the person on the phone (it's automated). Not sure if that helped, but it couldn't hurt.
Edited by mental1 - 10/17/13 at 9:09am
post #463 of 964
Has anyone had to deal with geek squad when it came to fixing globs issue on their panels? I appears everyone has gone under the manufacture warranty and went to Panasonic for a fix.
post #464 of 964
Quote:
Originally Posted by jp0213x View Post

Has anyone had to deal with geek squad when it came to fixing globs issue on their panels? I appears everyone has gone under the manufacture warranty and went to Panasonic for a fix.

I might have missed it, but is your set actually under Geek Squad warranty or are you just using them as a repair company?
post #465 of 964
I have a 2 year warranty with Best Buy, I fell out of my manufactures warranty this past July. Best Buy sent out geek squad to come and take a look at my set. The tech said it was a panel and problem and it needed to be replaced. He said if panel is no longer available the TV would be exchanged. Has anyone here had to go through the geek squad process to get their panel fixed?
post #466 of 964
Quote:
Originally Posted by jp0213x View Post

I have a 2 year warranty with Best Buy, I fell out of my manufactures warranty this past July. Best Buy sent out geek squad to come and take a look at my set. The tech said it was a panel and problem and it needed to be replaced. He said if panel is no longer available the TV would be exchanged. Has anyone here had to go through the geek squad process to get their panel fixed?

I have not, but did pick up the two year warranty for my VT60 just in case. It sounds like they will replace the set relatively easy because of whatever issue....burn in, 3 or more dead pixels, etc. Shouldn't be a problem here.
post #467 of 964
My issue are the globs on the screen.
post #468 of 964
Quote:
Originally Posted by jp0213x View Post

My issue are the globs on the screen.

Right and I don't see how swapping the set out for a VT60 or whatever would be a problem for them.
post #469 of 964
Quote:
Originally Posted by jp0213x View Post

Has anyone had to deal with geek squad when it came to fixing globs issue on their panels? I appears everyone has gone under the manufacture warranty and went to Panasonic for a fix.

My first 50 series was a GT50. It developed the yellow blobs. I opened a case, they came out examined it, I tried to sell the issue was non-repairable and they gave me a credit to swap it out at Bestbuy. The issue with the Geek Squad is that they will only give you what you paid for the swap. For example, I got my GT50 on sale just after Christmas, I paid like $1299. Getting a comparable TV for that in June with the new model lines was near impossible. They had two VT50s left in their sharable inventory and I had to talk them into giving me the extra $100 to get into it. If you paid near full price for your TV then Geek Squad might be a good route. If not and your Panasonic warranty is still valid that might be a better direction to go in.
post #470 of 964
I paid 1200 for the ST50 55inch, so I will need to pay the difference to get the 60 inch ST60, since BB never carried the 55inch.
post #471 of 964
Anyone know a method to contact Panasonic's upper tier support that could actually provide a legit response to my concerns about the panel replacement and the issue potentially popping up again? If I call the 1-800 number it will be useless. I called the local repair shop and they couldn't really answer my questions aside from re-iterating their 90 day after repair policy. I am hoping to get something in writing from Panasonic direct versus the local repair shop.
post #472 of 964
Quote:
Originally Posted by funkymonkcp View Post

Anyone know a method to contact Panasonic's upper tier support that could actually provide a legit response to my concerns about the panel replacement and the issue potentially popping up again? If I call the 1-800 number it will be useless. I called the local repair shop and they couldn't really answer my questions aside from re-iterating their 90 day after repair policy. I am hoping to get something in writing from Panasonic direct versus the local repair shop.

I know calling the 800 seems futile, but they document the contents of the calls. If you protest persistently enough you might be able to get some escalation. It's not going to be easy and most likely frustrating, but the alternative is a TV with yellow blobs.
post #473 of 964
Quote:
Originally Posted by jp0213x View Post

I paid 1200 for the ST50 55inch, so I will need to pay the difference to get the 60 inch ST60, since BB never carried the 55inch.
Thats a great deal though. I would happily pay $300 for that sort of upgrade. Hell, Id be willing to pay $300 to upgrade from my 60ST50 to a 60ST60.
post #474 of 964
Quote:
Originally Posted by Bond 007 View Post

Thats a great deal though. I would happily pay $300 for that sort of upgrade. Hell, Id be willing to pay $300 to upgrade from my 60ST50 to a 60ST60.

I was able to get that price at a BB in New Hampshire, tax free. If they aren't able to replace panel and they decide to credit me the amount back, I am going back to the BB in NH.
post #475 of 964
I haven't read through this thread so forgive my ignorance, but are these blobs generally obvious or more visible with certain content? What's a good way to check for them?

I have an April 2012 build VT50, so it's presumably from a very early run of the sets, I do get some mild buzzing but would like to identify any issues sooner rather than later so I can replace with another plasma. I'm still covered by Geek Squad for the next three years or so.
post #476 of 964
Quote:
Originally Posted by fatuglyguy View Post

I haven't read through this thread so forgive my ignorance, but are these blobs generally obvious or more visible with certain content? What's a good way to check for them?

I have an April 2012 build VT50, so it's presumably from a very early run of the sets, I do get some mild buzzing but would like to identify any issues sooner rather than later so I can replace with another plasma. I'm still covered by Geek Squad for the next three years or so.

The buzzing is normal, but if you get the D nice break in slides, you should be able to see the gobs against the grey solid slide.
post #477 of 964
Quote:
Originally Posted by fatuglyguy View Post

I haven't read through this thread so forgive my ignorance, but are these blobs generally obvious or more visible with certain content? What's a good way to check for them?

I have an April 2012 build VT50, so it's presumably from a very early run of the sets, I do get some mild buzzing but would like to identify any issues sooner rather than later so I can replace with another plasma. I'm still covered by Geek Squad for the next three years or so.

Watch a hockey game. If it looks good you are probably okay.
post #478 of 964
Quote:
Originally Posted by mental1 View Post

Watch a hockey game. If it looks good you are probably okay.
Wouldnt you be able to see it with the Pixel Orbiter?
post #479 of 964
Sent in my photos, but Panasonic just now called me (72 hours later) to inform me they needed my Serial # and home address. So now I will wait another 48 hours to hear back on what the tech's think the next step is...
post #480 of 964
Quote:
Originally Posted by Bond 007 View Post

Wouldnt you be able to see it with the Pixel Orbiter?

If you mean the screen wipe maybe, but the TV is blasting white very vividly so it may wash it out. AT&T commercials, golfing when there is some haze, Taken 2 showed it a lot. When it is bad you can even see it against light blue backgrounds because the yellow mixes and it looks green.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Plasma Flat Panel Displays
AVS › AVS Forum › Display Devices › Plasma Flat Panel Displays › VT50 yellow-ish blob on display