Originally Posted by mental1
The service guy who came to visit me said that the policy had changed and where they had been swapping panels, now they are replacing the TVs. I would try to get something in writing stating that if the same problem develops that they will continue to honor your warranty and take corrective action. Either that or raise some cane.
The tech also told me that he thought that the Panasonic policy had changed but still had to verify the panel wasn't available. Well, I guess it was available and he must go that route first.
The tech company has a 90 day after the fact warranty but I am guessing that isn't something that concerns Panasonic. Meaning, if the panel fails again, I don't think Panasonic will assist the tech company by replacing the TV; it's up to the tech company. That is merely a guess though.
If I want to get something in writing, who should I go to? The tech company will quote me the 90 day policy they have and Panasonic will just tell me to keep my case with the tech company. Would it be best to keep my TV running 24/7 (slides first 100 hours) and then see if it comes up quickly again? Even then, my warranty with Panasonic is up on the 4th of November. I am fairly certain that even if the panel is replaced the problem will rear its head again.